Published on March 7, 2014
OmniSocial Engaged Powered by Mzinga MZINGA l MZINGA.COM 1
About MzingaWho is Mzinga? • • OmniSocial Insure – Social Moderation Services • OmniSocial Learning – Social Business, Collaboration, Learning and Development for the Extended Enterprise • OmniSocial Content – eLearning course content development platform • Alumni.IO – Corporate Alumni Networks • Technology & Services OmniSocial Engaged – Social Engagement Platform Headquartered in Burlington, MA w/offices in Mechanicsburg, PA and remote employees 100 employees & network of 50+ multilingual social media professionals Company • • Experience MZINGA l • MZINGA.COM Formed in 2008 through acquisition Expertise in Social Engagement, Online Moderation, Social Learning, Social Business, and Alumni Networks 2
OMNISOCIAL ENGAGED The premier enterprise social engagement platform to power fullyintegrated, branded discussions. Empower your fans, consumers, and customers to have real, valueadded conversations on your domain. MZINGA l MZINGA.COM 3
Customers MZINGA l MZINGA.COM 4
BRAND AFFINITY & ADVOCACY Engage your base of passionate fans, like-minded individuals, and consumers.. MZINGA l MZINGA.COM 5
BRAND AFFINITY & ADVOCACY BRAND ADVOCACY SEO TRAFFIC & CONVERSION CONTROL SOCIAL HUB ADVERTISING MZINGA l MZINGA.COM . 6
BRAND AFFINITY & ADVOCACY Case Studies: American Broadcasting Company Major League Baseball MZINGA l MZINGA.COM 7
SOCIAL CUSTOMER SUPPORT Support your customers more efficiently with a collaborative, social customer support community. MZINGA l MZINGA.COM 8
SOCIAL CUSTOMER SUPPORT REDUCE SUPPORT COSTS CUSTOMER SATISFACTION INCREASED REVENUE PRIVATE OR PUBLIC INSIGHTS INNOVATION MZINGA l MZINGA.COM 9
SOCIAL CUSTOMER SUPPORT Case Studies: Ford Major League Baseball MZINGA l MZINGA.COM 10
OmniSocial Engaged – Features BRANDABLE MOBILE CONFIGURABLE SCALABLE SEAMLESS AUTHENTICATION ANALYTICS GAMIFICATION QUICK AND EASY MEMBER MANAGEMENT INTEGRATIONS “BYO” PROFESSIONAL SERVICES UGC MODERATION MZINGA l MZINGA.COM 11
Small deck used during Use Case roundtable at JiveWorld 2014. On each on the 14 ta...
This 30 minute presentation was given at the 2014 Rochester Young Professionals En...
Branded Social Engagement Communities for Brand Affinity and Social Customer Support. X. ... OmniSocial Engaged powers Customer Support ... of engagement ...
Social engagement platform for ... your brand, not like software. Engaged Forums can ... consumer social engagement and social customer support ...
... of OmniSocial Engaged . ... and engagement platform for Affinity and Customer ... OmniSocial Engaged for Social Customer Support and Brand ...
Mzinga highlights the power of community with OmniSocial Engaged. Mzinga ® (http://www.mzinga.com), a leading provider of enterprise social ...
OmniSocial Engaged: Brand Affinity and Social ... , Social Customer Support ... Changes in LinkedIn Groups Comes at the Cost of Customer Engagement ...
Mzinga OmniSocial Engaged is a SaaS ... users to increase brand affinity, provide exceptional customer ... Social Monitoring; Customer Support ...