Into the User Environment now!

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Information about Into the User Environment now!
Health & Medicine

Published on November 30, 2008

Author: digicmb

Source: slideshare.net

Description

First presentation of this subject for Guus
http://www.eahil.net/conferences/cluj_2006/www.eahilconfcluj.ro/scientific_programme.html#plenary1

Into the user environment now! How the users changed and how libraries can adjust Guus van den Brekel Coördinator Electronic Services, Central Medical Library University Medical Center Groningen 10th EUROPEAN CONFERENCE OF MEDICAL AND HEALTH LIBRARIES Cluj-Napoca , Romania , 11th-16th of September 2006

The build up … Introduction The Problem (in short) What to do on the SHORT term? What could we do NOW? Demo QuickSearch Library Toolbar

Introduction

The Problem (in short)

What to do on the SHORT term?

What could we do NOW?

Demo QuickSearch Library Toolbar

T HE PROBLEM LIBRARY DISCONNECTS THE CHALLENGE

LIBRARY DISCONNECTS

Fragmentation of information The user has to spend a lot of effort: To find them To learn to use them separately To search them separately To evaluate them To keep up with all individual changes To repeat the above, constantly

Fragmentation of information

The user has to spend a lot of effort:

To find them

To learn to use them separately

To search them separately

To evaluate them

To keep up with all individual changes

To repeat the above, constantly

No Shortcuts No Intersections No Teleports -;) No Visibility, lack of presence

What we are up against … We are not the only one anymore …

So the World has changed, … the User has changed … and the Libraries …… just did not change enough

How can we turn that around? From product-oriented to user -oriented Dig into user-environments !

From product-oriented to user -oriented

Dig into user-environments !

Keep up with what they are doing!

The new users they are more fascinated by new technologies Multitasking is a way of life; Staying connected is essential; Interactive, not isolation Zero tolerance for delay; Actions are more important than knowledge; Learning by doing, not by being told Trial-and-error approach to improvement is a viable model for learning Cut-and-Paste Culture

they are more fascinated by new technologies

Multitasking is a way of life;

Staying connected is essential;

Interactive, not isolation

Zero tolerance for delay;

Actions are more important than knowledge;

Learning by doing, not by being told

Trial-and-error approach to improvement is a viable model for learning

Cut-and-Paste Culture

library user environments resource environment Source: Lorcan Dempsey, Liber 2005 lab books exhibitions PDAs learning management systems campus portal course material text book personal collections reading lists Institutional repository Digital collections E-reserve Catalog Licensed collections Aggregations Virtual reference Cataloging ILL lab books exhibitions PDAs learning management systems campus portal course material text book personal collections reading lists

But how do we start to change?

But how do we start to change?

new central information system: component-based software, no monolithic ILS Open standards and protocols: inter-operability modular web-based library services Web 2.0 social software On The Long Term (1) On The SHORT Term (1)

new central information system: component-based software, no monolithic ILS

Open standards and protocols: inter-operability

modular web-based library services

Web 2.0 social software

On The SHORT Term (2) use of logs stats, evaluate and re-use “ Make the data work harder”. Combinations of data-sets can be used to create new services. in more ways than one; platform independent

use of logs stats, evaluate and re-use

“ Make the data work harder”. Combinations of data-sets can be used to create new services.

in more ways than one; platform independent

A Short Term example “ Building around the box” From statistics to new services From Metalib -> LiveTrix http://Livetrix.ub.rug.nl

“ Building around the box”

From statistics to new services

From Metalib -> LiveTrix

http://Livetrix.ub.rug.nl

Already implemented in LiveTrix Discovery/suggestion tool (no need to select resource/database or subject first! Spellcheck/adviser Inline- SFX & lending info with OPAC records Impact factor info with Journals Related terms info

Discovery/suggestion tool (no need to select resource/database or subject first!

Spellcheck/adviser

Inline- SFX & lending info with OPAC records

Impact factor info with Journals

Related terms info

Top Ten Technologies for Libraries to embrase Weblogs RSS Wiki's IM : Instant Messaging Podcasting OpenSource Software SMS Text Messaging Social Software User-created content Mashing-up services

Weblogs

RSS

Wiki's

IM : Instant Messaging

Podcasting

OpenSource Software

SMS Text Messaging

Social Software

User-created content

Mashing-up services

But what can we do NOW?

“ Quick and Easy” Top Three “Tools” the Desktop (desktop search application) The Office applications (Research Task Pane) the Browser

Top Three “Tools”

the Desktop (desktop search application)

The Office applications (Research Task Pane)

the Browser

The Browser Browser extensions Bookmarklets User scripts Plugins Toolbars! (Have a look at: Library Success : a best practice Wiki )

Browser extensions

Bookmarklets

User scripts

Plugins

Toolbars!

(Have a look at: Library Success : a best practice Wiki )

A Short Term example: the QuickSearch Library Toolbar

Toolbar FREE software SAFE: No spam, spyware,POP-UPS or adverts EASY: quick creation and maintenance Completely web-based IE and Firefox Windows 2000 & Xp

FREE software

SAFE: No spam, spyware,POP-UPS or adverts

EASY: quick creation and maintenance

Completely web-based

IE and Firefox

Windows 2000 & Xp

How does it work ?

To install or not to….. Some rights needed Offer it via network if IT doesn’t let you USB-stick with Portable Firefox! “Your own portable library” Search functionality without Toolbar

Some rights needed

Offer it via network if IT doesn’t let you

USB-stick with Portable Firefox! “Your own portable library”

Search functionality without Toolbar

What do the users like about the Toolbar?

Elements of the Toolbar Visibility Presence Access Search Usability Communication Interaction Actuality Transparancy

Visibility Presence Access Search Usability Communication Interaction Actuality Transparancy

What are the Benefits of all this? increase usage collection & databases (on & off campus) More contact moments user vs. library improve the awareness of library services in general (branding) boost unknown valuable resources Posibilities to get better insight user search patterns and needs

increase usage collection & databases (on & off campus)

More contact moments user vs. library

improve the awareness of library services in general (branding)

boost unknown valuable resources

Posibilities to get better insight user search patterns and needs

And now for something completely different … The ultimate chase for the user … Extreme example of libraries following the users everywhere!

Building a Library in a Virtual “environment” Ok, but what are they doing in a VIDEO GAME?

Ok, but what are they doing in a VIDEO GAME?

The Second Life Medical Library 2.0 The chase for the Users …… Into The User Environment : no limits

Thank you for your attention. This is a mash-up of articles, presentations, blog-posts published on these subjects, mixed with my own experience and opinions. You can find all of them at http:// del.icio.us/digicmb/cluj

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