Interview Card

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Published on February 11, 2009

Author: takahashihideki

Source: slideshare.net

Description

ユーザーに何を聞くべきか。不意にインタビューのチャンスが訪れても的を外さないよう、質問の柱をカードのイメージで頭に叩き込んでおく。

Interviewee User Client Stakeholder SME (Subject Matter Experts) 何を聞く? ?

脳内モデル ドメインをめぐる知識と世界観

コンテクスト いつ、どこで、なぜ、どのように?

ゴール モチベーションと、 エクスペリエンス / エンド / ライフゴール

ワークフロー 作業手順 エピソード これなあに?

ツール 今のツールでできることと、できないこと 問題点、不満

 

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