Interpreter Services Metrics Workgroup Update

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Information about Interpreter Services Metrics Workgroup Update

Published on September 30, 2013

Author: NCIHC

Source: slideshare.net

Description

An update presented at the 7th Annual NCIHC Membership Meeting

09/30/13 NATIONALCOUNCILONINTERPRETINGINHEALTHCARENATIONALCOUNCILONINTERPRETINGINHEALTHCARE WWW.NCIHC.ORG Alina Ferrer, NCIHC Carolyn Wang Kong, Kaiser Permanente Interpreter Services Metrics Workgroup Update 2013 NCIHC Annual Membership Meeting

09/30/13 NATIONALCOUNCILONINTERPRETINGINHEALTHCARE WWW.NCIHC.ORG NCIHC Metrics Workgroup Background • Convened at the beginning of 2012 • Goal was to work toward establishing best practices in the area of tracking interpreter encounters (contacts, work units, jobs, etc.).

09/30/13 NATIONALCOUNCILONINTERPRETINGINHEALTHCARE WWW.NCIHC.ORG 2012 Metrics Survey • Purpose: To understand common practices of Interpreter Services (IS) managers and provide direction to the effort to standardize interpreter tracking • Issued: End of 2012 • Format: Online (surveymonkey) • Respondents: 24 (include response rate?)

09/30/13 NATIONALCOUNCILONINTERPRETINGINHEALTHCARE WWW.NCIHC.ORG Sample Questions 1. What is the definition of an interpreter services “encounter” at your organization? 3. What elements are included in the encounter? 4. How is the time tracked? 5-7. For the following three scenarios, please indicate how many encounters you would track using your definition of an encounter. 9. What methods are you using to log your encounters? 12. What limitations have you noticed (if any) in the way you track your encounters? Various demographic questions.

09/30/13 NATIONALCOUNCILONINTERPRETINGINHEALTHCARE WWW.NCIHC.ORG Preliminary Conclusions • It is important to track both time interpreted AND number of providers served. • It is important to include an “unsuccessful encounter” in the tracking when an interpreter is not able to interpret due to circumstances out of her or his control. • It is important to define what is productive time: Interpreting? Walking or driving to an encounter? Time waiting with patient? • It is important to monitor states’ federal reimbursement processes to make data tracking as compatible as possible.

09/30/13 NATIONALCOUNCILONINTERPRETINGINHEALTHCARE WWW.NCIHC.ORG In Conclusion • There are several items of data that should be tracked. • If an organization does this, the definition of an encounter is not as important because the data is being tracked and they can use that universal data to define the encounter as they see fit.

09/30/13 NATIONALCOUNCILONINTERPRETINGINHEALTHCARE WWW.NCIHC.ORG In Conclusion • There are several items of data that should be tracked. • If an organization does this, the definition of an encounter is not as important because the data is being tracked and they can use that universal data to define the encounter as they see fit.

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