Interpersonal Trust

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Information about Interpersonal Trust

Published on November 4, 2008

Author: shruti27bhatia

Source: slideshare.net

Interpersonal Trust

What is Interpersonal Trust? Interpersonal Trust is the perception you have that other person will not do anything that harm your interest

Interpersonal Trust is the perception you have that other person will not do anything that harm your interest

Trust and Organization EXTERNAL Between the two organisations Between the organisation and stakeholders INTERNAL Between Co- Workers

EXTERNAL

Between the two organisations

Between the organisation and stakeholders

INTERNAL

Between Co- Workers

Trust & Gullibility Being fooled frequently due to over-trusting behavior Tendency to believe too readily : easily deceived Low trusters v/s high trusters: "high trusters are just plain dumb and are more likely to be fooled" – low trusters high trusters can understand as well or as poorly as low trusters difference is : degree of willingness to believe stranger in absence of clear data gullible trusts others until has clear evidence that he/she can't be trusted low truster will not trust others until has clear evidence that he/ she can be trusted. Note : gullible : less likely to lie or cheat or steal more likely to give others a second chance more likely to respect the rights of others

Being fooled frequently due to over-trusting behavior

Tendency to believe too readily : easily deceived

Low trusters v/s high trusters:

"high trusters are just plain dumb and are more likely to be fooled" – low trusters

high trusters can understand as well or as poorly as low trusters

difference is : degree of willingness to believe stranger in absence of clear data

gullible trusts others until has clear evidence that he/she can't be trusted

low truster will not trust others until has clear evidence that he/ she can be trusted.

Note : gullible : less likely to lie or cheat or steal

more likely to give others a second chance

more likely to respect the rights of others

1 . Reputation 2. Length of relationship 3. Size of the company 4. Communication 5. Commitment 6. Reducing opportunistic behaviour 7. Adjusting to the needs of the other people 8. Threat FACTORS AFFECTING TRUST

1 . Reputation

2. Length of relationship

3. Size of the company

4. Communication

5. Commitment

6. Reducing opportunistic behaviour

7. Adjusting to the needs of the other people

8. Threat

IMPORTANCE OF INTERPERSONAL TRUST. Team Spirit Cordial Environment Target Fulfillment Less Turnover Rate Enthusiasm Among Employees

Team Spirit

Cordial Environment

Target Fulfillment

Less Turnover Rate

Enthusiasm Among Employees

IMPORTANCE OF INTERPERSONAL TRUST. Sound Relationships Better Communication Delegation Of Authority And Responsibility Defensiveness

Sound Relationships

Better Communication

Delegation Of Authority And Responsibility

Defensiveness

How to create Trust?? Keep the commitment and Promises Get involved Be confident Be accessible

Keep the commitment and Promises

Get involved

Be confident

Be accessible

Thank You

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