Integrate IT Strategic Planning with Performance Measurement

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Information about Integrate IT Strategic Planning with Performance Measurement
Business & Mgmt

Published on October 10, 2009

Author: yan_zhao

Source: slideshare.net

Description

This presentation discusses performance modeling, measurement, and management in the context of integrating IT strategic planning with performance measurement in federal government departments and agencies. It presents a cohesive performance measurement and management mechanism across strategic planning, enterprise architecture, capital planning and investment control (CPIC), and enterprise initiatives, which can be driven down to program and project level details as well.

Integrate IT Strategic Planning with Performance Measurement Yan Zhao, PhD Principal, MITRE Corporation yzhao@mitre.org, 703-408-1339 August 31, 2009

Content Summary This presentation discusses a practice mechanism and comprehensive components involved for IT strategic planning and performance measurement integration in federal government. It contains: The landscape of strategic planning and performance measurement IT strategic planning structure, model, and lifecycle for practicePerformance measurement modelIT strategic planning and performance measurement integrationPerformance management system1

The landscape of strategic planning and performance measurement

IT strategic planning structure, model, and lifecycle for practice

Performance measurement model

IT strategic planning and performance measurement integration

Performance management system

2 Landscape for Strategic Planning and Performance Measurement IT Strategic and Tactical Plans

3 IT Strategic Planning Structure-- Components and Relationships Enterprise IT Strategic Planning Program “As Is” IT Strategic Plan Annual IRM and Performance Plan Five-Year Enterprise IT Strategic Plan Three-Year IT Tactical Plan Performance Evaluation Results and Action Plan Strategic IT Performance Management System (with repository and tools) IT Performance Reference Model New Business Requirements IT Strategic Planning Governance and Policy Capital Planning and Investment Control Division IT Strategic Plans Performance Data Interaction From divisions Various Performance Reports Updated Guidance From: Business Strategic Plan OMB A-11 FEA PRM GPRA PARTBusiness Program Planning and Performance Measurements

Business Strategic Plan

OMB A-11

FEA PRM

GPRA

PART

4 IT Strategic Planning Model Business Strategic Plan Feedback for next round planning process IT Strategic Plan IT Tactical Plan Enterprise Architecture CPIC Performance Budgeting IT Initiatives Business Programs Prioritized Projects Annual IRM and Performance Plan Annual Performance Plan Performance Data Collection Strategic IT Performance Management System Annual program performance reporting

IT Strategic Planning Lifecycle Framework ContextUnderstanding Strategy Development Five-Year Enterprise IT Strategic Plan Business goals, objectives, outcomes, and Strategic PlanExisting IT Strategic PlanIT baseline and performance resultsExternal drivers: legislation, policies, technology, standards, etc.Internal drivers: Secretary’s priorities, business needs, customer/stakeholder requirements, IG audits, etc. IT mission and vision IT goals and objectives Performance goals and measures IT strategy model IT strategic planning framework IT strategic planning program Linkage with the Tactical Plan and Performance Management System How Why Performance Measurement and Evaluation Strategy Implementation Three-Year Tactical Plan Performance Management System Strategic plan for IT infrastructure based on EA IT initiative update, with performance goals, measurements, and alignment with EA Performance reference modelPerformance measurement methodologiesPerformance measurement processes (in performance data collection, analysis and reporting)Performance measurement tools(to support performance tracking, analysis, and reporting, as well as decision-making)Performance Budgeting & CPIC processes Annual IRM and Performance Plan IT and management initiatives in scope Performance goals, targets, and measures Update of operational roadmap5

Business goals, objectives, outcomes, and Strategic Plan

Existing IT Strategic Plan

IT baseline and performance results

External drivers: legislation, policies, technology, standards, etc.

Internal drivers: Secretary’s priorities,

IT mission and vision

IT goals and objectives

Performance goals and measures

IT strategy model

IT strategic planning framework

IT strategic planning program

Linkage with the Tactical Plan and

Strategic plan for IT infrastructure based on EA

IT initiative update, with performance goals,

Performance reference model

Performance measurement methodologies

Performance measurement processes (in performance data collection, analysis and reporting)

Performance measurement tools(to support performance tracking, analysis, and reporting, as well as decision-making)

IT and management initiatives in scope

Performance goals, targets, and measures

Update of operational roadmap

6 Performance Measurement Model and Examples-- Planned Measures Guidance Guidance Guidance Guidance

Performance Measurement Model and Examples-- Actual Results Roll-up Implement Implement Feedback 7

8 Framework for IT Strategic Plan and Performance Measurement Integration IT Tactical Plan IT Strategic Plan Performance Goals and Measures for IT Initiatives IT Strategic Mission, Goals and Objectives Performance Goals and Measures for IT strategic objectives Strategic Mission, Goals and Objectives IT ServicesInfrastructure Plan FEA PRM CPIC Processes Performance Management System OMB A-11 (include GPRA) IT Performance Reference Model Performance data collection, analysis, and reporting tools Performance data input and update from initiative owners and participants Performance metadata and data repository Internal Business Reqs PART Various performance reports Internal and external auditing

Project B Project B Project C Project C Integration of Strategic Plans, CPIC, and Performance Measurement Business Strategic Plan Performance Measurement and Reporting OPDIV major IT Investments Performance Reporting IT Strategic Plan Enterprise Architecture Provides guidance, requirements, and IT transition plan Provides IT strategic goals, implementation strategies, and performance measures Analyzes performance results, and reports progress on strategic/performance goals Bottom-up performance results collection Define initiatives and associated projects Project A Project B Control Process Evaluation Process Project C Filtering Filtering Project D Project E Project E IT initiatives and projects are defined based on internal and external drivers with complying with the guidance from EA and strategic plan CPIC conducts selection process that approves or denies investments Budget process reviews CPIC approved IT investments that approves, denies, or adjust project funds CPIC conducts control process CPIC conducts evaluation process, as appropriate 9

10 Performance Management System The Performance Management System consists of: Performance Reference Model Performance Measurement Model (Matrix) Performance Measurement Process Model Performance Measurement Approach Performance Measurement Tools Performance Management Framework It enables actual performance measurements and tracking of initiatives and IT strategic objectives

11 Performance Reference Model A Performance Reference Model for an agency can be created based on FEA Performance Reference Model and performance measurement guidance from OMB A-11, GPRA, PART, GAO, internal business requirements, etc. The Performance Reference Model for its IT can be considered as a sub-model. The content for an agency PRM can include: Measurement areas and categories (what is measured) Multi-dimensional performance indicators Performance matrix

12 Performance Reference Model (continued)

13 Performance Measurement Process Model Define Collect Analyze Take Report Define Collect Analyze Take Report Measures Data Results Action Findings Measures Data Results Action Findings Source: HHS

14 Performance Measurement Approach Identification of roles and responsibilities for performance measurement Identify tools for performance measurement support Define methods for performance measurement, analysis, and reporting

15 Performance Measurement Tools The Performance Measurement Tools can be selected in the following categories: Performance measurement portal website Performance data collection tool Performance data analysis tool Performance data repository and reporting tool ** The best COTS products may be selected for separate categories, also one COTS product may be applied to multiple categories

16 Performance Management Framework FEA PRM Performance measures, indicators, and matrix for performance goals of objectives and initiatives (defined by stakeholders) Performance Reference Model (A Metadata Model) Measurement areas and categories Multi-dimensional performance indicator Performance MatrixOMB A-11 (include GPRA) Internal Business Reqs PART Performance Management System CPIC Processes Internal and External Auditing Performance data collection, analysis, and reporting tools Performance Metadata and Data Repository Performance data input and update from initiative owners and participants Various Performance Reports

Measurement areas and categories

Multi-dimensional performance indicator

Performance Matrix

Conclusion This presentation discussed: The background of IT strategic planning and performance measurement in federal government The structure and models proposed for IT strategic planning and performance measurement The practice recommendations for IT strategic planning and performance measurement integration 17

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