Published on March 10, 2014
Inspiring Teams to Adopt Best Practices Laura Stanley Franco
© 2014 Laura Franco Experienced Software Development Leader Process and Quality Change Agent Master of the Difficult Situation
It was the best of times, It was the worst of times Contrasting doubles
A Tale of Two Projects Single External Customer • 3 releases in 3 years • New and legacy code • 5 collocated development teams • No functional QA • Small system test team • Customer paid us $X/defect to reach quality criteria Many External Customers • 2 major releases per year • New and legacy code • 15+ distributed development teams • Offshore functional QA team • Small, local system test team • Customers demand low number of critical defects © 2014 Laura Franco
Project 1 – Single External Customer • Defect quality criteria agreed • One week in-house user acceptance prior to system testing at customer site • Software shipped in parallel with user acceptance week • Defects found during user acceptance counted against quality criteria © 2014 Laura Franco
The Challenge • One team set a goal – zero defects during system testing at client site • Some developers planned their unit testing • Some did not plan/write down their test cases • Mix of new and legacy code © 2014 Laura Franco
The Negotiation Written test cases for NEW and LEGACY code Written test cases for NEW code ONLY The Agreement Written test cases for NEW and MODIFIED legacy code © 2014 Laura Franco
The OutcomeNew Modified Legacy Unchanged Legacy Unit test case found critical defect in unchanged legacy code! Chester, the Process Advocate and Change Agent is born! Developers inspired to plan their unit testing and deliver higher quality code! © 2014 Laura Franco
Project 2 – Multiple External Customers • Standard quality defect criteria in place • System test shortened from 14 weeks to 8 weeks • Developers ramp down during system test and ramp up on next release • Developers responsible for fixing incoming customer defects © 2014 Laura Franco
The Challenge • Dramatically reduce rework during system test • Team under pressure to improve quality and add more features • Large number of critical/major defects during system test • High rate of incoming customer found defects © 2014 Laura Franco
The Negotiation Distributed teams participate in 1 week Mastering Quality workshop Realistic short-term plan to do now Long-term plan for roadmap prioritization The Agreement Local team participate for 3 days Regional quality black belt candidates trained 2 days; observe 3 days
Surprise! Senior team members + architect only ones who “needed” to attend Team “too busy” so local quality black belt did the team’s pre- work Workshop cut from 3 days to 2 days Participants arrived cold and angry! © 2014 Laura Franco
Reset! • What to do? • Listen to team’s pain points • Revisit the goal • Focus on circle of control: • Team owns the problem • Team has Quality data • Team has knowledge of module’s weaknesses • Team owns the solution © 2014 Laura Franco
The Outcome • Team generated: • 33 product improvement and • 71 process improvement ideas • Built a tailored team development process • Distributed 3 code review checklists, requirements and design review checklists • Created short-term action plan for improving quality © 2014 Laura Franco
Discussion • Is there a Secret Sauce? © 2014 Laura Franco
Let’s stay in touch: Email Ljdiamond@sbcglobal.net Twitter @CoachLauraF www.linkedin.com/in/laurastanleyfranco/ © 2014 Laura Franco
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