Published on February 21, 2014
Innovative Talent Solutions to Drive Healthcare Results October 18, 2013 Content Property of Pinstripe, Inc. 1
Health Insights Introductions Pinstripe Healthcare Panelists Jill Schwieters • Victoria W. Bayless President Pinstripe, Healthcare President & Chief Executive Officer • James K. Elrod President & Chief Executive Officer Diane Appleyard • David J. Fine President of Core Consulting, Inc. and President & CEO of Healthcare Institute • James R. Kaskie President & Chief Executive Officer President & Chief Executive Officer • Mike O’Neill Chief Executive Officer Greg Summers Senior Vice President, Pinstripe • David L. Ramsey President & Chief Executive Officer • Joseph A. Scopelliti, M.D. President and Chief Executive Officer • Edgardo Tenreiro Chief Operating Officer, EVP Content Property of Pinstripe, Inc. 2
Agenda “Having witnessed the • About Pinstripe Healthcare impact that the right • Healthcare CEO Perspectives external partner can make, • Pinstripe Partnership I can’t imagine ever bringing this program • Partnership Results back in-house.” – Debbie Walkenhorst, Regional Vice President of Human Resources, SSM Health Care – St. Louis Content Property of Pinstripe, Inc. 3
Pinstripe Healthcare “Thanks to our partnership with Pinstripe Healthcare, we have a more positive response from our hiring managers and new hires regarding their overall hiring experiences and less overall turnover, which helps us to reduce overall labor costs.” - Dawn Bryant VP of HR & OD, Carondelet Health • Deep healthcare provider experience. • Providing customized, scalable solutions. • Clinical Centers of Expertise. • Founded in 2006 in Brookfield, WI, USA. • Recognized as top provider by HRO Today magazine & RPO Star Performer by Everest Group. Content Property of Pinstripe, Inc. 4
Pinstripe Healthcare Results Content Property of Pinstripe, Inc. 6
Internationally Recognized for Quality, Satisfaction & Leadership 2013 RPO Baker’s Dozen #3 Global, European & Healthcare 2012 Outsourcing Institute's #2 “Ten Best" RPO Provider 2012 CareerBuilder Award for Excellence in Applicant Experience 2012 & 2013 HROA North America Recruitment Customer Relationship of the Year 2013 Everest Global RPO Peak Matrix Leader & Star Performer “The Pinstripe & Ochre House partnership has already proven to be one of the most successful in the industry, attributed to sharing complimentary values and a keen focus on talent management.” - Gary Bragar, NelsonHall “Pinstripe & Ochre House’s combination changes the game, and adds a new and potent player.” - Elliot Clark, SharedXpertise “Pinstripe’s exclusive technology eliminated our recruiting challenges related to the quality and volume of job candidates.” – Edie Widener, Director of HR, CHS Health Services Content Property of Pinstripe, Inc. 7
Pinstripe Healthcare Advisory Board Gary Mecklenburg Ellen Zane Former CEO, Northwestern Memorial Healthcare & Former AHA CEO Chairman CEO Emeritus & Vice Chairman of the Board of Trustees, Tufts Medical Center Bruce Van Cleave, M.D. Carrie Harris-Muller Chief Medical Officer, & SVP Strategic Planning, Aurora Health Care Senior Vice President of Managed Care Initiatives & ACO President for the Detroit Medical Center Diane Appleyard Roger Strode President of Core Consulting, Inc. and President & CEO of Healthcare Institute Partner, Foley & Lardner LLP; Healthcare Practice Leader Douglas Peters Susan Petrus Former President & CEO, Jefferson Health System & co-founder Advisors to Healthcare Suppliers Senior Vice President of Customer Care & Sales Effectiveness, U.S. Pharmaceutical Division - McKesson Corporation Content Property of Pinstripe, Inc. 8
Sample of Our Partners Hospitals & Health Systems Academic Medical Centers Health Benefit Organizations Other Providers Content Property of Pinstripe, Inc. 9
Partnership Models & Solutions Enterprise Dedicated talent team delivering an end-to-end solution across an entire organization, in one region or multiple. Co-sourcing Dedicated talent team working in partnership with the internal recruitment team, dividing duties by region, location, role or process point. Project An enterprise solution executed in a defined timeframe to support a specific initiative. Executive Search Identifying the perfect fit leader or niche performer using search techniques regionally and internationally. Talent Acquisition and Management Consulting • Strategic Workforce and Succession Planning • Employment Branding & Recruitment Marketing • HR Technology Services • HR Leadership and Assessment Content Property of Pinstripe, Inc. 10
WE BECOME YOU™ We manage the people, process and technology to achieve a best-in-class talent acquisition process. • Extension of the organization’s HR function. • Customized solution. • Dedicated recruitment teams. • The organization’s brand and culture - our experts. End-to-End Recruitment Solution SOURCE ACQUIRE HIRE ENGAGE ROI Content Property of Pinstripe, Inc. 11
Healthcare CEO Perspectives October 2012 Research Content Property of Pinstripe, Inc. 12
Overall priorities focus on financial paradigms and navigating industry changes • Creating a wellness-based system as opposed to a sickness-based system • When is the optimal time to make changes? • How to increase market share amidst budget cuts? “Cost containment means a new emphasis on efficiency and supply chain management.” “What worries me most is what I don’t know!” Industry changes • How to make money in new model vs. traditional fee-forservice? • How to restructuring compensation and performance metrics? • What is the new cost structure going to be? How to manage changes in the payment system? Financial paradigms Navigating change • How do we pace ourselves when we are uncertain about the outcomes? • Boards are not always savvy about changes on the horizon and the implications Content Property of Pinstripe, Inc. 13
Talent concerns focus more on “quality” than on “quantity” • Physician leaders lack skills to take a vision and turn it into reality “It all comes down to leadership. We don’t have nursing shortages where we have good nursing leadership.” • Training physicians to understand the business and impact of actions on revenue “Numerically talent acquisition is easier because of the downturn in the economy.” Management and leadership • Clinicians and staff do not have the competencies needed to change the way care will be delivered • Millennials and Baby Boomers work differently • Retraining employees to improve through-put and efficiency to meet acute care needs Skills Physician integration • Structuring compensation and performance metrics to turn entrepreneurs into engaged, highly productive business partners • Physicians need to be patient-focused, offer more convenience and be available real time Content Property of Pinstripe, Inc. 14
Compelling Pressures Content Property of Pinstripe, Inc. 15
Our Impact on Compelling Challenges Operational Efficiency • • • Workforce Planning Prioritize openings that drive revenue Innovation, LEAN and Six Sigma practices Quality • • • Thorough assessments and competency testing Patient satisfaction and quality outcomes Compliance and continuity of care Technology • • • Access to latest HR Technology without capital investment Ongoing maximization of technology Attracting and hiring the “high-tech” workforce Service Excellence • • • Competitive Advantage - “Employer of Choice” Brand Differentiation HR, Hiring Manager Satisfaction, and Candidate Satisfaction Reduce Costs/ROI • • • It’s all about the metrics Reduced Costs; Time to Fill; Quality of Hire; Engagement Patient Satisfaction; Physician Satisfaction; Retention; ROI Content Property of Pinstripe, Inc. 16
Creating a Foundation of Strength Content Property of Pinstripe, Inc. 17
Pinstripe Healthcare Partnership How it Works Content Property of Pinstripe, Inc. 18
Proven Process Methodology End-to-end Recruitment customized to meet your strategic objectives. • • • • • • Research Brand Social Media Pipeline Contact Qualify • • • • • Requisition Recruit Screen Schedule Assess • • • • • Select Offer Screen References Background • Start • Onboard • Orient Content Property of Pinstripe, Inc. 19
Strategic Sourcing Methodology • • • Analyze Job Scoping Talent Supply, Demand & Salary Research Competitive Analysis & Strategy Planning Attract • • • Active & Passive Sourcing Techniques Talent Mining/Campaigning Progressive Recruitment Marketing Assess Engage • • • Automated Scheduling Integrated Assessments ATS/Technology Agnostic • • • Talent & Alumni Communities Social Recruiting Candidate Experience Content Property of Pinstripe, Inc. 20
Access to Exclusive Technology Pinstripe’s Talent Relationship Management Technology Platform Content Property of Pinstripe, Inc. 21
Access to Exclusive Technology Registered Nurse in Southern California Content Property of Pinstripe, Inc. 22
Access to Exclusive Technology Hospitalist Location of Internists and Hospitalist by State Content Property of Pinstripe, Inc. 23
Partnership Results Content Property of Pinstripe, Inc. 24
Pinstripe Healthcare Results Content Property of Pinstripe, Inc. 25
Increasing Quality Measures at Cone Health Challenge • • • • Hire approximately 2,500 clinical and support roles annually to meet Magnet requirements. Increase the number of BSN hires in a market of 50% ADNs. Poor candidate experience & applicant perception of hiring process. Build a Talent Acquisition process reflective of the Cone Health Triple Aim Focus. Results • • Achieved top decile results across performance metrics. – 98% 90-day Retention. – 93% Hiring Manager Satisfaction. – 98% Candidate Satisfaction. Exceeded BSN hiring requirements. As one of the region’s largest and most comprehensive health networks, Cone Health has more than 100 locations, including five hospitals, two medical centers, three urgent care centers, 71 physician practice sites and multiple centers of excellence. Content Property of Pinstripe, Inc. 26
Making SSM Healthcare – St. Louis a Great Place to Work Challenge • • • Hire 3,400+ individuals / year in addition to the opening of a new hospital – St. Clare. Designed overall Partnership process. Launched new hospital and scaled to new volumes that significantly exceeded projections. Results Successfully launched STAR partnership that: • Transformed HR and Recruitment for SSM. • Decreased Cost Per Hire by 66%. • Increased Retention by 5 percentage points to 97%. • Increased Hiring Manager Satisfaction by more than 20 percentage points to 95%. • Increased Candidate Satisfaction by 17 percentage points to 95%. “The STAR partnership has been a tremendous success. We have enjoyed a heightened level of recruitment expertise and been able to focus on critical strategic HR initiatives, and make improvements across the board. Having witnessed the impact that the right external partner can make, I can’t imagine ever bringing this program back in-house.” - Debbie Walkenhorst, VP HR Content Property of Pinstripe, Inc. 27
Finding Top Talent for The Children’s Hospital of Philadelphia Challenge • • • • Choice to partner or build internally. Declining employment brand reputation. Need for improved hiring manager and candidate satisfaction. Reduce costs. Results • • • • • • Increased hiring manager satisfaction by 12 points to 87%. Reduced hiring manager time spent per hire. Decreased time-to-fill by 7 days to 58 days. Reduced temporary labor and overtime costs. Increased 90-day retention to 94%. Technology-enabled efficiencies now generate an extra 12 hours per month used for candidate satisfaction initiatives. “Our partnership with Pinstripe Healthcare drives quality, consistency and accountability in CHOP’s talent acquisition. They’ve built strong working relationships throughout our organization.” - Rob Croner, VP of HR Content Property of Pinstripe, Inc. 28
Thank You! Jill Schwieters firstname.lastname@example.org (262) 754-5061 Diane Appleyard email@example.com (850) 850-2929 Greg Summers firstname.lastname@example.org (262) 289-2134 pinstripehealthcare.com “Pinstripe's commitment to service excellence has distinguished them as one of the preeminent players in the RPO space and one of the very best choices in the verticals in which they excel.” – Elliot Clark, CEO and Chairman of SharedXpertise, publisher of HRO Today magazine Content Property of Pinstripe, Inc. 29
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