Information Technology and Project Management Training - Best Practices

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Information about Information Technology and Project Management Training - Best Practices

Published on October 3, 2017

Author: RobertLStraus

Source: slideshare.net

1. IT and Project Management Best Practice Training

2. Agenda 1 IT best practice landscape overview 2 Closer look at •Lean IT •Agile PM •SIAM (Service Integration and Management) •RESILIA •COBIT 5 3 Questions

3. IT Management Best Practice Landscape IT Service Management Project Management IT Governance IT Security Management Holistic IT Management ITIL® Service Desk Institute ISO/IEC 20000 Service Integration and Management PRINCE2® MSP® AgilePM Agile Scrum COBIT® 5 Enterprise Architecture Management of Risk (M_o_R) Lean IT (holistic) CyberSec First Responder (CFR) RESILIA ISO/IEC 27001 COBIT 5 NIST

4. Lean IT – Improvement framework OrganisationPerformance Behaviour & Attitude ProcessCustomer Improve Control Analyse Define Measure

5. Lean IT IT Service Management Project Management IT Governance IT Security Management Holistic IT Management ITIL® Service Desk Institute ISO/IEC 20000 Service Integration and Management PRINCE2® MSP® AgilePM Agile Scrum COBIT® 5 Enterprise Architecture Management of Risk (M_o_R) Lean IT (holistic) Cybersafe RESILIA ISO/IEC 27001 Change Management (holistic) What is it? What courses are available?What are the numbers? Who are the target markets? • Financial organisations • Technical organisations • Government organisations • Retail organisations What is the connection with other frameworks? Lean IT is the extension of lean manufacturing and lean services principles to the development and management of information technology (IT) products and services. ITIL – focuses on alignment of processes with the business PRINCE2 – focuses on delivering consistent projects COBIT 5 – focuses on integrating and governing processes Lean IT – focuses on reducing waste and improving processes • Age – Established in 2015 • Exams – three levels of exam (Coach will be ready late 2017) • Rationale – Only IT focused lean set of industry certification • Prerequisites - Take a certified course and pass the exam Accreditor: Peoplecert, APMG • Lean IT Foundation (3 days) • Lean IT Kaizen (3 days) • Lean IT Leadership (3 days) • Lean IT Foundation & Kaizen (5 days) • Lean IT Foundation and Leadership (5 days) • LITA Designations Target audience • Foundation – all IT personal • Kaizen – Improvement practitioner • Leadership – All levels of management

6. Agile PM – Agile Project Management Methodology Release to the Market No TestYes Continuous visibility Clients Users Developers Integrate and test Integrate and test Integrate and test Start • Initiate the project • Define requirements • High level requirements

7. Agile PM IT Service Management Project Management IT Governance IT Security Management Holistic IT Management ITIL® Service Desk Institute ISO/IEC 20000 Service Integration and Management PRINCE2® MSP® Agile Scrum COBIT® 5 Enterprise Architecture Management of Risk (M_o_R) Lean IT (holistic) Cybersafe RESILIA ISO/IEC 27001 Change Management (holistic) AgilePM What is it? What courses are available?What are the numbers? Who are the target markets? • Financial organisations • Technical organisations • Government organisations • Retail organisations What is the connection with other frameworks? An iterative approach to planning and guiding project processes enabling project teams to react effectively to changing business requirements. PRINCE2 – A waterfall project management methodology PMBOK – A waterfall project management body of knowledge Agile Scrum – Focused on the management of team members in Agile teams AgilePM – An Agile based project methodology • Age – AgilePM has been established for over 20 years • Exams – Over 60,000 exams sold since 2011 • Survey – Over 68% of respondents say they use agile practices in their business • Prerequisites - Take a certified course and pass the exam Accreditor: APMG Affiliate options available • AgilePM Foundation (3 days) • AgilePM Practitioner (2 days) • AgilePM Foundation and Practitioner (5 days)

8. Service Integration and Management Service Integrator Customer Organisation Retained Capabilities BusinessUnit/ ServiceConsumer1 BusinessUnit/ ServiceConsumer2 BusinessUnit/ ServiceConsumer3 BusinessUnit/ ServiceConsumer4 BusinessUnit/ ServiceConsumer5 InternalService Provider1 InternalService Provider2 ExternalService Provider1 ExternalService Provider2 ExternalService Provider3 Run and Improve Implement Plan and Build Discovery and Strategy SIAM Roadmap

9. Service Integration and Management IT Service Management Project Management IT Governance IT Security Management Holistic IT Management ITIL® Service Desk Institute ISO/IEC 20000 Service Integration and Management PRINCE2® MSP® AgilePM Agile Scrum COBIT® 5 Enterprise Architecture Management of Risk (M_o_R) Lean IT (holistic) Cybersafe RESILIA ISO/IEC 27001 Change Management (holistic) What is it? What courses are available?What are the numbers? Who are the target markets? • Any organisation that uses • Cloud services • Outsource providers • Multi source providers What is the connection with other frameworks? (SIAM) is an approach to managing multiple suppliers of services and integrating them to provide a single business-facing IT organisation. ITIL – Focuses on service management Agile – Focuses on frequent change Lean IT – Focuses on reducing waste in services and processes SIAM – integrates services from multiple providers • Age – Established concept and requirement • Exams – New EXIN and BCS exam offering • Prerequisites – No prerequisites • Lots of interest within the market Accreditor: EXIN Affiliate options available • SIAM Foundation (3 days) • SIAM Practitoner (in development)

10. RESILIA TechnologyProcessPeople Technology

11. RESILIA IT Service Management Project Management IT Governance IT Security Management Holistic IT Management ITIL® Service Desk Institute ISO/IEC 20000 Service Integration and Management PRINCE2® MSP® AgilePM Agile Scrum COBIT® 5 Enterprise Architecture Management of Risk (M_o_R) Lean IT (holistic) Cybersafe ISO/IEC 27001 Change Management (holistic) RESILIA What is it? What courses are available?What are the numbers? Who are the target markets? • Any organisation that uses ITIL • Organisations that are driving cyber security • Government organisations • Financial, retail organisations What is the connection with other frameworks? Utilising the ITIL lifecycle – RESILIA improves the organisation’s ability to detect, respond to and recover from cyber security attacks while minimising the potential damages. COBIT 5 NIST – Adopting a Cyber Security Framework with COBIT 5 governance ISO/IEC 27001 – Standard for an Information Security Management System (ISMS) Cyber first responder – Focuses on security incident management RESILIA – Focuses on a balance of people, technology and processes aligning with ITIL • Age – Designed and released in 2015 • AXELOS Page views – 3.5k views in March 34% UK, 25% US • Prerequisites – No prerequisites but ITIL understanding advantageous • AXELOS investing heavily in marketing Accreditor: Peoplecert • RESILIA Foundation (3 days) • RESILIA Practitioner (2 days) • RESILIA Foundation and Practitioner (5 days)

12. COBIT 5 - GovernanceEvaluate,Direct andMonitor Align,Planand Organise Build,Acquireand Implement Deliver,Service andSupport Monitor, Evaluate and Assess ITIL v3 2011 and ISO/IEC 20000 ISO/IEC 27000 CMMI PRINCE2/PMBOK TOGAF ISO/IEC 38500 ISO/IEC 31000

13. COBIT 5 IT Service Management Project Management IT Governance IT Security Management Holistic IT Management ITIL® Service Desk Institute ISO/IEC 20000 Service Integration and Management PRINCE2® MSP® AgilePM Agile Scrum Enterprise Architecture Management of Risk (M_o_R) Lean IT (holistic) Cybersafe RESILIA ISO/IEC 27001 Change Management (holistic) COBIT® 5 What is it? What courses are available?What are the numbers? Who are the target markets? • Any organisation that use any other best practices • Governmental organisations • Financial organisations • Organisations concerned about legislative compliance What is the connection with other frameworks? Integrates major frameworks together and provides a level of governance to ensure that what has been adopted actually gets completed. ITIL – Focuses on service management PRINCE2 – Focuses on project management TOGAF – Focuses on enterprise architecture COBIT 5 – Focuses on Enterprise IT Governance • Age – COBIT 5 released in 2012 • Exams – 11,670 exams taken in 2015 – growing steadily since with new cyber threats • Recommendations – 90% of COBIT users would recommend the framework to others • Downloads – as of 2015 – 610,000 downloads of the framework Accreditor: Peoplecert • COBIT 5 Awareness (1 day) • COBIT 5 Foundation (3 days) • COBIT 5 Implementation (3 days) • COBIT 5 Assessor (3 days) • COBIT 5 NIST (3 days) • COBIT 5 Foundation and implementation (5 days) • COBIT 5 Foundation and Assessor (5 days) • COBIT 5 Foundation and NIST (5 days)

14. Questions? Regarding the Syzygal and Logical Operations Partnership Amanda Zimmer - (585) 350-7093 – Amanda.Zimmer@logicaloperations.com Jeff Felice - (585) 350-7007 - jeff.felice@logicaloperations.com Logical Operations Self-Authored Certification Programs: http://logicaloperations.com/solutions/3/ Robert Straus - 585-350-7023 - Robert.Straus@logicaloperations.com Special thanks to Amanda Zimmer and Jeff Felice from LO and Dylan Swart with Syzygal and LO’s partners team for putting this together!

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