Information overload in emergency management

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Information about Information overload in emergency management
Health & Medicine

Published on December 10, 2008

Author: guestf66e810

Source: slideshare.net

Description

Summay of a study done for the National Library of Medicine and presented as a workshop paper at Web2008, as part of the ICIS meeting in Paris.

The Future of Professional Communities of Practice (based upon a study of Emergency Management Professionals concerned with Medicine and Public Health) Murray Turoff & Starr Roxanne Hiltz Information Systems Department New Jersey Institute of Technology Message me for copies of these slides [email_address] Full NLM report (169 pages) at website http:/is.njit.edu/turoff

 

Expose the issues and requirements for information Seeking Behavior in Emergency Preparedness and Management with Emphases on Medical Practices and Public Health One round Delphi! “ Networking Inquiry”: snowball sample starting with about 15 names Did not go on to ask for solutions Qualitative Study Early Delphi studies of qualitative information gathering show 3 to 5 in any specific professional area are sufficient to get underlying rationales.

One round Delphi!

“ Networking Inquiry”: snowball sample starting with about 15 names

Did not go on to ask for solutions

Qualitative Study

Early Delphi studies of qualitative information gathering show 3 to 5 in any specific professional area are sufficient to get underlying rationales.

Participants/Contributors 1. Emergency Practitioners and Coordinators (7) 2. Health Related Professionals (10) All had some EPM responsibilities 3. Researchers/Academics, Librarians (10) 3.1 Librarians (3) 3.2 Academics or Researchers (7) 4. International Professionals (7) Text Responses organized by these five groupings Total: 34 out of approximately 100 asked Participants/Contributors Listed by name and position in final report except for three who wished to remain anonymous

1. Emergency Practitioners and Coordinators (7)

2. Health Related Professionals (10)

All had some EPM responsibilities

3. Researchers/Academics, Librarians (10)

3.1 Librarians (3)

3.2 Academics or Researchers (7)

4. International Professionals (7)

Text Responses organized by these five groupings

Total: 34 out of approximately 100 asked

Participants/Contributors Listed by name and position in final report except for three who wished to remain anonymous

SELF REPORT PROVIDED in MSWORD 1. Your roles and experience in Emergency Preparedness and Management 2. Current Sources 3. Desired Sources (missing and difficult to find) 4. Organizing Information, Knowledge or Wisdom: How would you like it done? 5. Current outstanding examples of sources of material

1. Your roles and experience in Emergency Preparedness and Management

2. Current Sources

3. Desired Sources (missing and difficult to find)

4. Organizing Information, Knowledge or Wisdom: How would you like it done?

5. Current outstanding examples of sources of material

SELF REPORT Cont. 6. Roles of Libraries and Librarians 7. Effect of Extreme Events 8. Your critical topic areas 9. International Considerations 10. Others to include in study 12. NLM experience (if not mentioned in prior answers) 13. Anything we left out

6. Roles of Libraries and Librarians

7. Effect of Extreme Events

8. Your critical topic areas

9. International Considerations

10. Others to include in study

12. NLM experience (if not mentioned in prior answers)

13. Anything we left out

Results on Websites (many hundreds in report) Top three websites 1. CDC http://emergency.cdc.gov/ 2. Lessons Learned Information Sharing System http:// www.llis.gov 3. ReliefWeb http://www.reliefweb.int Open source grass roots community efforts (six examples in report), example: One of the practitioners who responded, Gregory Banner of DHHS, has been collecting useful websites for many years http://www.ynhhs.org/emergency/us_dhhs_web_sites.pdf 1600 websites categorized, indexed, and updated About 78 pages of material These are professionals in the area and not librarians undertaking these efforts

Top three websites

1. CDC http://emergency.cdc.gov/

2. Lessons Learned Information Sharing System http:// www.llis.gov

3. ReliefWeb http://www.reliefweb.int

Open source grass roots community efforts (six examples in report), example:

One of the practitioners who responded, Gregory Banner of DHHS, has been collecting useful websites for many years

http://www.ynhhs.org/emergency/us_dhhs_web_sites.pdf

1600 websites categorized, indexed, and updated

About 78 pages of material

These are professionals in the area and not librarians undertaking these efforts

Information Overload is the most frequent concern Unfortunately I have found that it takes somebody knowledgeable (me) to go through all the various resources and pull out what is useful. I am currently unable to avoid information overload. There in fact is a significant overload of information with insufficient concrete actions. Lack of Gray Literature on Specifics

Unfortunately I have found that it takes somebody knowledgeable (me) to go through all the various resources and pull out what is useful.

I am currently unable to avoid information overload.

There in fact is a significant overload of information with insufficient concrete actions.

Lack of Gray Literature on Specifics

Sample Observations I Many types of gray literature are considered critical to practitioners and some of them are not collected and organized in any systematic library science approach. Static indexes are not going to satisfy the users at the practitioner level and even the academic level because the field is evolving and changing rapidly. Currently literature in this area is very scattered, especially the gray literature.

Many types of gray literature are considered critical to practitioners and some of them are not collected and organized in any systematic library science approach.

Static indexes are not going to satisfy the users at the practitioner level and even the academic level because the field is evolving and changing rapidly.

Currently literature in this area is very scattered, especially the gray literature.

Sample Observations II Users have turned to social networks to help alleviate information overload and are attracted to services that support the underlying social networks. Users want to have control over their abilities to filter and organize their material.

Users have turned to social networks to help alleviate information overload and are attracted to services that support the underlying social networks.

Users want to have control over their abilities to filter and organize their material.

Sample Observations III There are too many sources competing for being “the source" and this lack of organizational cooperation is a major challenge to overcome. Grassroots based services worldwide are undergoing rapid development.

There are too many sources competing for being “the source" and this lack of organizational cooperation is a major challenge to overcome.

Grassroots based services worldwide are undergoing rapid development.

Proposed Solution for Communities of Practice User controlled Recommender System A few thousand vetted users in Emergency preparedness and management A many thousand set of users and voters Users categorized in specific specialty areas of EP&M verified by collaborative tagging and index expansion Could apply to any community of practice or academic community Open Source philosophy Will use comparative preferences on importance of documents by all users Preferences resulting may be viewed via specialty areas of voters.

User controlled Recommender System

A few thousand vetted users in Emergency preparedness and management

A many thousand set of users and voters

Users categorized in specific specialty areas of EP&M verified by collaborative tagging and index expansion

Could apply to any community of practice or academic community

Open Source philosophy

Will use comparative preferences on importance of documents by all users

Preferences resulting may be viewed via specialty areas of voters.

Design Features 1 Documents to be included are nominated by any vetted contributor in the field of emergency preparedness and management. Assigned to one or more specialty areas Users are classified by their professional specialty area confirmed by collaborative tagging as well. Comments on the utility can be made and attached to the document as a threaded discussion thread

Documents to be included are nominated by any vetted contributor in the field of emergency preparedness and management.

Assigned to one or more specialty areas

Users are classified by their professional specialty area confirmed by collaborative tagging as well.

Comments on the utility can be made and attached to the document as a threaded discussion thread

Design Features 2 Anyone can vote on the utility of the document and change their vote based upon the discussion changing their viewpoint. Votes are shown distributed by the specialty areas of the voters Searches also possible by vote and specialty area Organizing votes by area of expertise of voter is borrowed from a number of Delphi studies that did the same thing. Using paired comparisons allows one to use Thurstone’s Law of Comparative Judgment to take individual rankings and create a group interval scale (work by Connie White).

Anyone can vote on the utility of the document and change their vote based upon the discussion changing their viewpoint.

Votes are shown distributed by the specialty areas of the voters

Searches also possible by vote and specialty area

Organizing votes by area of expertise of voter is borrowed from a number of Delphi studies that did the same thing.

Using paired comparisons allows one to use Thurstone’s Law of Comparative Judgment to take individual rankings and create a group interval scale (work by Connie White).

Design Features 3 Individual users can post their own list of what they consider the most useful documents Users can look up documents by specialty area of the voters and the resulting ratings Collaborative tagging should be implemented to continually update and expand the subject index. This will be an evolving free key word/phrase index Goal is a collaborative intelligence system or a collaborative knowledge base in terms of current jargon.

Individual users can post their own list of what they consider the most useful documents

Users can look up documents by specialty area of the voters and the resulting ratings

Collaborative tagging should be implemented to continually update and expand the subject index. This will be an evolving free key word/phrase index

Goal is a collaborative intelligence system or a collaborative knowledge base in terms of current jargon.

Conclusion The place to look for innovative opportunities is in what users are doing to try to convert poorly designed systems to their needs. Information Systems and Information Science seem to be loosing their role in applications understanding and development by abstracting users out of the efforts at design

The place to look for innovative opportunities is in what users are doing to try to convert poorly designed systems to their needs.

Information Systems and Information Science seem to be loosing their role in applications understanding and development by abstracting users out of the efforts at design

Reference for Full Report Full Report at http://is.njit.edu/turoff (167 pages) At http://is.njit.edu/turoff Murray Turoff and Starr Roxanne Hiltz (2008), Information Seeking Behavior and Viewpoints of Emergency Preparedness and Management professionals concerned with Health and Medicine , Report to the National Library of Medicine (NLM), March 6, 2008. ( PDF download , ~1 megabyte) (60 page appendix of the exact words of the contributors organized by inquiry questions and then professional categories) Be our guest if a student wants to do a content analysis

Full Report at http://is.njit.edu/turoff (167 pages)

At http://is.njit.edu/turoff

Murray Turoff and Starr Roxanne Hiltz (2008), Information Seeking Behavior and Viewpoints of Emergency Preparedness and Management professionals concerned with Health and Medicine , Report to the National Library of Medicine (NLM), March 6, 2008. ( PDF download , ~1 megabyte)

(60 page appendix of the exact words of the contributors organized by inquiry questions and then professional categories)

Be our guest if a student wants to do a content analysis

Related Papers on Information Systems for Emergency Management Van de Walle, B., Turoff, M. and Hiltz, S. R. eds. Information Systems for Emergency Management, In the Advances in Management Information Systems monograph series (Editor-in-Chief: Vladimir Zwass). Armonk, NY: M.E. Sharpe Inc. Anticipated spring 2009. Turoff, M., Hiltz, S. R., White, C., Plotnick, L., Hendela, A., Xiang, Y., The Past as the Future of Emergency Preparedness and Management, Journal of Information Systems for Crisis Response and Management, 1(1), 12-28, January-March 2009 http://iscram.org . Turoff, M., Chumer, M., Hiltz, R., Klashner, Robb, Alles, Michael, Vasarhelyi, M., Kogan, A., Assuring Homeland Security: Continuous Monitoring, Control, and Assurance of Emergency Preparedness, Lead article for a special issue on Emergency Preparedness for JITTA, Volume 6, Number 3, Fall 2004, 1-24. Turoff, M., Chumer, M., Van de Walle, B., Yao, X., The Design of a Dynamic Emergency Response Management Information System (DERMIS), Journal of Information Technology Theory and Application (JITTA), Volume 5, Number 4, Summer, 2004, pp. 1-36. ( http://www.jitta.org ) or http://is.njit.edu/turoff

Van de Walle, B., Turoff, M. and Hiltz, S. R. eds. Information Systems for Emergency Management, In the Advances in Management Information Systems monograph series (Editor-in-Chief: Vladimir Zwass). Armonk, NY: M.E. Sharpe Inc. Anticipated spring 2009.

Turoff, M., Hiltz, S. R., White, C., Plotnick, L., Hendela, A., Xiang, Y., The Past as the Future of Emergency Preparedness and Management, Journal of Information Systems for Crisis Response and Management, 1(1), 12-28, January-March 2009 http://iscram.org .

Turoff, M., Chumer, M., Hiltz, R., Klashner, Robb, Alles, Michael, Vasarhelyi, M., Kogan, A., Assuring Homeland Security: Continuous Monitoring, Control, and Assurance of Emergency Preparedness, Lead article for a special issue on Emergency Preparedness for JITTA, Volume 6, Number 3, Fall 2004, 1-24.

Turoff, M., Chumer, M., Van de Walle, B., Yao, X., The Design of a Dynamic Emergency Response Management Information System (DERMIS), Journal of Information Technology Theory and Application (JITTA), Volume 5, Number 4, Summer, 2004, pp. 1-36. ( http://www.jitta.org ) or http://is.njit.edu/turoff

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An Early man made disaster

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