Published on October 28, 2010
European Civil Protection
Dissemination and Display of Information
Gisli Olafsson – Consultant
Normal (routine emergencies) People relate as rolesPeople are the problemOrgs are the solutionDisaster Relate as PeopleOrgs are the problemPeople are the solutionCatastrophe Society breaks downNo relationships – survivalOnly happened a few times (Hiroshima)E=mc2 of disasters
People relate as roles
People are the problem
Orgs are the solution
Relate as People
Orgs are the problem
People are the solution
Society breaks down
No relationships – survival
Only happened a few times (Hiroshima)
The IM chain Input Throughput Output Collect Analyse Disseminate Process Timely information is important to sustain collaboration. Different actors have different requirements to be informed.
The Communication Process Communication is a system of transmitting messages using multiple components. It is generally used to convey thoughts, information, feelings and/or ideas
A model of communication
What influences communication? Key area that affects communication is personal attributes Both the sender and receiver have their own personal attributes Personal attributes are opinions, values and personal experiences These may influence how you send and/or receive a message.
Other attributes Culture Skills to communicate Self concepts Physical state Emotional state Experiences Memory Attitudes Expectations
Communication - Demonstration Lets stand up and do a small exercise
Common communication filters Defining filters Age Race and ethnicity Culture Gender
Effective Communication Communication is most effective when it is … ClearCoherentConvincingCompleteConciseCorrectCredibleControlledAND when the RECEIVER … LISTENS AND UNDERSTANDS
Displaying Information When Where? Why? For whom? How?
Arriving in country
Arriving in an affected country How do we „catch“ responders? How do we get information about them? How do we provide information to them immediately? What are some of the first things they want to know?
OSOCC Displays The system for displaying information should reinforce the purpose of the OSOCC which is to display situation awareness and to coordinate support for emergency response. Displays are the primary source of information about the scope of the emergency and the progress of emergency support coordination. Having all displays on the walls of the OSOCC has advantages over briefing books or individual computer screens. Wall displays are always visible, so there is never an “out of sight, out of mind” risk.
OSOCC Displays (cont‘d) All displayed information can be viewed, simultaneously, and at a glance. Who should update displays? It depends on the priority of the information coming into the OSOCC. OSOCC staff members should update displays with urgent information. Specialists should update displays with routine reports.
Who are we displaying it for?
Effective OSOCC Displays Legible from anywhere inside the OSOCC Summarizes the status of various functions Summarizes critical statistics Sufficient to aid coordination Available at all times Organized by function and close to them Easily updated in a timely manner Visually appealing and with meaning that is self-evident
Displays during meetings Information displays can enhance coordination meetings Ability to point to a location on a map
Who are we working for? What language should you disseminate information in? How do you translate into local language? How do you disseminate to the local community? Bulletin boards Radio Social Media
Information Dissemination 2.0
Group Exercise Plan your OSOCC displays What will you be showing? How will you organize it? Who should update each display? Put together a dissemination strategy for your team Towards response organizations Towards affected population
Thank firstname.lastname@example.orgGisli OlafssonSkype: disasterexpert ©European Commission
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