Published on July 31, 2010
Information Management 2.0
Disaster Management Advisor
“Information itself is very directly about saving lives. If we take the wrong decisions, make the wrong choices about where we put our money and our effort because our knowledge is poor, we are condemning some of the most deserving to death or destitution.” John Holmes, UN Emergency Relief Coordinator Importance of Information
Sub OSOCC Airport RDC OSOCC Pakistan 2005
No Reinforced Concrete
Map – Day 1-3
Map – Day 3+
In most of the twelve clusters established, cluster coordinators continue to struggle without the capacity required to coordinate efficiently the large number of partners involved in the operation. One month into the response, only a few clusters have fully dedicated cluster coordinators, information management focal points and technical support capacity, all of which are basic requirements for the efficient management of a large scale emergency operation. This lack of capacity has meant that several clusters have yet to establish a concise overview of needs and develop coherent response plans, strategies and gap analyses. This is beginning to show and is leading others to doubt our ability to deliver. John Holmes‘ email to Global Cluster Leads
Data Collection Data Collation/ Processing Data Analysis Information Dissemination Decisions Information Management Continuum
The Role of ICT
Issues and limitations Information silos Time zone differences Organizational boundaries Information capture/persistence Lack of efficiency/delays Version control issues Security violations Access issues Etc. Consumersocialnetworks Phone E-mail Fax Face-to-face Messaging How People Work Together Now File shares Paper-based
Big World – Small World
Coordinating the chaos
Normal (routine emergencies) People relate as rolesPeople are the problemOrgs are the solutionDisaster Relate as PeopleOrgs are the problemPeople are the solutionCatastrophe Society breaks downNo relationships – survivalOnly happened a few times (Hiroshima)E=mc2 of disasters
People relate as roles
People are the problem
Orgs are the solution
Relate as People
Orgs are the problem
People are the solution
Society breaks down
No relationships – survival
Only happened a few times (Hiroshima)
Sources of Information
Open Street Maps in Haiti
DATA VOLUME = # of Forms Collected x Number/Type of Questions x Periodicity (Frequency of data collection) Data Volume
PRIORITIZATION GRAPH FOR DATA COLLECTION IN EMERGENCIES High PRIORITY #1 OPERATIONAL IMPORTANCE PRIORITY #2 PRIORITY #3 Low Easy Medium Hard TIME / EFFORT INVOLVED TO GET DATA Data Collection Prioritization
noise becomes data when it has a cognitive pattern data becomes information when its assembled into a coherent whole which can be related to other information information becomes knowledge when its integrated with other information in a form that is useful for making decisions and determining actions, knowledge becomes understanding when related to other knowledge in a manner useful in anticipating, judging and acting, understanding becomes wisdom when its informed by purpose, ethics, principals, memory and projection Dee Hock, 1996 Why we process information
noise becomes data when it has a cognitive pattern
data becomes information when its assembled into a coherent whole which can be related to other information
information becomes knowledge when its integrated with other information in a form that is useful for making decisions and determining actions,
knowledge becomes understanding when related to other knowledge in a manner useful in anticipating, judging and acting,
understanding becomes wisdom when its informed by purpose, ethics, principals, memory and projection
Information Processing Framework
Dealing With Ambiquity
Phase 1 Phase 2 Phase 3 Phase 4 Information Availability Risk Critical Decisions FLASH CERF Review T +2 +14 +28 +60 Days Decision Making
Information Planning Implement Review Resources Needs Hazards Mandate Situation Access Effective Intervention Operational Plan Briefing Communicating Controlling Feedback Review Decision Making
3W – Who What Where
Convince partner to share Add value to information Partner sees net benefit Disseminate quickly IM as a value added service
Information Dissemination 2.0
Facilitated Knowledge Management Collaborative Workgroups Social Networks Evolution
Discussion Boards Comments Podcasting Shared Calendars Microblogging Versioning Profiles Document Libraries Team Sites Tags Blogs Task Lists Wikis Surveys Ratings EnterpriseCollaboration Capabilities SocialComputing Technologies DisasterCommunities The Need for Communities
Source: xkcd, http://xkcd.com/386/ Thank You!
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