INFOGRAPHIC: What Patients Value in the United States

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Information about INFOGRAPHIC: What Patients Value in the United States
Business & Mgmt

Published on December 18, 2013

Author: visioncritical



As the US healthcare industry moves from a volume-based to a value-based care model, collaboration with patients is necessary in understanding their values and ensuring satisfaction.

What Patients Value in the United States Exploring what matters to patients as they choose their types of care As the healthcare industry moves from a volume-based to a value-based care model, collaboration with patients is necessary in understanding their values and ensuring satisfaction. How Patients Choose a Specialist specialist bio cards 11% 10% ads/billboards 16% specialist website in-clinic posters referral from a friend 40% 66% 50% specialist rating sites & reviews Factors Affecting Patient Choice of Health System medical interests specific to issue years of experience Top Five Elements Influencing Perceived Value of Care 59% ability to get appointment quickly 47% Time spent with a physician 12% clinic location near work 60% 38% clinic location near home 87% physician referral 46% Communication skills of physician 44% Listening skills of physician 40% Courtesy and respect of physician 32% Positive, helpful post-treatment follow up 53% 72% physician or system reputation Understanding Value Through Ongoing Patient Engagement As the U.S. healthcare landscape evolves and patients continue to explore healthcare options, there’s a need to know how patients choose and value healthcare providers and systems. From October 4th to October 5th 2013 an online survey was conducted among 1,002 randomly selected American adults who are also Vision Critical American Community panel members. The margin of error—which measures sampling variability—is +/- 3.1%, 19 times out of 20. The results have been statistically weighted according to education, age, gender, region, and ethnicity American Community Survey data to ensure a sample representative of the entire adult population of America. Discrepancies in or between totals are due to rounding. For more information on how to connect with your patients through a Patient Insight Community, please contact Steffanie Rathwell at + 416-644-8768 or Michael Janczak at + 416-644-8765, or visit for more details.

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