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Published on January 22, 2009

Author: maarzzb


INDIVIDUAL INTERACTION AND SKILLS : INDIVIDUAL INTERACTION AND SKILLS Road to Successful Management… A SPECIAL DEDICATION : A SPECIAL DEDICATION to PROF.DIMPLE of the subject FOUNDATION OF HUMAN SKILLS NAME OF THE GROUP MEMBERS : NAME OF THE GROUP MEMBERS Komal (36) LAXMI (26) KHATUN (32) PRIYANKA (28) VANDANA (30) SONAL (34) INTRODUCTION : INTRODUCTION “I think soft skills are very important, more important than ever before. You could be a great performer by yourself, but being a people’s person is the most important trait to have to be a good manager” -BIRLA ABC OF SOFT SKILLS : ABC OF SOFT SKILLS Anything one can do competently Includes wide range of traits and qualities Skills relating to people issues Skills that enhance human relations HARD VS SOFT SKILLS : HARD VS SOFT SKILLS Hard Skills -essential core skills -includes work experience, educational skills, and technical skills -specialized skills Soft Skills -complement hard skills -help in building career -good indicator of job performance -trademark of organization's professionalism INTERPERSONAL SKILLS : INTERPERSONAL SKILLS Negotiation Skills Assertiveness Leadership Team Building and Team Work Communication Skills NEGOTIATION SKILLS : NEGOTIATION SKILLS Plays important role Need arises in situations of conflict Helps to resolve problems Aim is to explore the situation and find acceptable solution NEGOTIATION PROCESS : NEGOTIATION PROCESS Goals Trading Alternatives The relationship Expected outcomes The consequences Power Possible Situations NEGOTIATION STRATEGIES : NEGOTIATION STRATEGIES Compromising Forcing Avoiding Smoothing Confronting NEGOTIATION OUTCOMES : NEGOTIATION OUTCOMES Lose-Lose Outcome Lose-Win Outcome Win-Lose Outcome Win-Win Outcome TACTICS OF NEGOTIATION : TACTICS OF NEGOTIATION Neutral venue Seating Arrangement No unwanted observers Deadline for the resolution Homework before meeting Careful attention Make concessions Focus on the issue ASSERTIVENESS : ASSERTIVENESS Meaning -Process of expressing thoughts and feelings while asking what one wants in an appropriate way Characteristics -not afraid -Not uncomfortable saying “No” -Direct, honest, expressive -Confident, gain self-respect and make others feel important -High self-esteem LEADERSHIP : LEADERSHIP Meaning -the process of influencing and supporting others to work enthusiastically toward achieving objectives CHARACTERISTICS OF A GOOD LEADER : CHARACTERISTICS OF A GOOD LEADER Drive Intelligence Energy level and stress tolerance Optimistic COMMUNICATION SKILLS : COMMUNICATION SKILLS TRANSACTIONAL SKILLS EGO STATES CHARACTERISTICS OF EGO STATES CONCLUSION : CONCLUSION -both the skills, hard and soft plays an important role in the success of the firm -without Interpersonal skills the management is like an empty box THANK YOU : THANK YOU

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