Increasing Group Advanced Bookings at Tourist Attractions

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Information about Increasing Group Advanced Bookings at Tourist Attractions

Published on March 10, 2014

Author: garywayuk



Increasing Group Advanced Bookings at Tourist Attractions



WHY DO WE NEED PRE-BOOKED VISITS? • Forecasting/weatherproofing • Acts as a guaranteed source of income • Allows more effective up selling of products • Reduces queues at attraction entrances – Frees up staff time concentrate on other tasks instead of selling tickets • Guarantees entry during busy periods

SOUTH PARKS • The Nation’s Thrill Capital! • Two main target markets: – Teenagers & Young Adults – Families with both Younger & Older Children • The UK’s only LEGO ® themed Resort Theme Park • Predominantly targets families with children aged 3-12 years old • Britain’s ‘Wildest’ Adventure! • Predominantly targets families with young children


CONSUMER GROUPS • CHARACTERISTICS: – Short lead time. – Reactive to short term tactical offers – Predominantly use online channels to make advanced bookings. • TARGETING/MARKETING TOOLS: – General consumers responsive to conventional forms of advertising (TV, Radio, Press) although this would not target groups. – Also react well to emails, social media, websites & paid search. • KEY DATES: – Holiday periods – Special Events – New attraction/ride launches

CONSUMER GROUPS • SHORT TERM PLAN – Implement tactical sales around key dates. – Entice bookings by offering limited time incentives. – Focus on non-bookers reactivation.

CONSUMER GROUPS • LONG TERM PLAN – Encourage different group types to book by offering targeted tickets. – Guarantees on tickets for advance bookers. – Plan specialist group events, similar to the Great Merlin Get Together to attract groups at off peak times. – Follow up visit feedback


• CHARACTERISTICS: – Longer lead times – React better to early booking offers and events (Great Merlin Get Together/Sleepovers). – Bookings mainly via the phone – however this is likely due to a lack on online booking functions. – Heavily affected by pricing – particularly Youth Groups. – Conscious of Health and Safety • TARGETING/MARKETING TOOLS: – Trade materials, such as magazines, direct mailings and trade shows. – Email and website marketing if booking period is long enough. • KEY DATES: – Generally outside of School Holidays for Youth Groups. – Weekends are primary time to visit. – Specially organised events. YOUTH GROUPS

• SHORT TERM PLAN: – Offer help to organise events. – Make it easier to book. – Offer added value incentives. YOUTH GROUPS

• LONG TERM PLAN: – Push early booking offers – Increase number of specialist events YOUTH GROUPS


• CHARACTERISTICS: – Lead times dependant on the type of group booking. – React well to incentives – Heavily reliant on Schools – Highly affected by adding hotels to resorts • TARGETING/MARKETING TOOLS: – Trade materials such as magazines & trade shows – May occasionally visit attraction websites to look for information • KEY DATES: – Schools week and lead up to Summer holidays generally busiest period. COACH OPERATORS

• SHORT TERM PLAN: – Incentivise coach companies – Particularly for bigger companies, motivate staff trying to sell days out (similar to Merlin Contact Centre) – Develop familiarisation trips COACH OPERATORS

• LONG TERM PLAN: – Develop marketing toolkit – Longer term incentives – Implement GMGT type events targeted at schools – Develop ‘Print Yourself’ tickets for companies. – Reactivation campaign COACH OPERATORS

SUMMARY • All groups react well to incentives. • Special events have increased sales in the past. • Follow up visit feedback has potential to drive bounce back sales. • Reactivation campaigns could work across all groups. • Targeting tickets. • Focus on other major organised groups (such as student societies).

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