Increase Your Capability for Managing Change (v3)

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Information about Increase Your Capability for Managing Change (v3)

Published on February 20, 2014

Author: apmg-inter



Presentation slides from latest Change Management webinar from APMG International and Melanie Franklin.

APMG International Webinar Increase Your Capability for Managing Change Thursday 20 February 2014 / 13:00 GMT Presenter: Melanie Franklin, AgileChangeManagement Ltd

Agenda • Welcome & introduction – Mark Constable, APMG International • Increase Your Capability for Managing Change – Melanie Franklin AgileChangeManagement Limited • Q&A • Further information • Close

About APMG International • • • • • • • Global examination & accreditation institute Examination Institute (EI) for the AXELOS Global Best Practice portfolio (ITIL® , PRINCE2® , MSP® , etc) Extensive portfolio of professional management certification schemes aimed at improving business processes, capability and results Work with key industry partners (e.g. AXELOS, IAITAM, IPMA, ISACA, itSMF, DSDM Consortium) to promote best practice 300+ Accredited Training (ATOs) and Consulting (ACOs) organizations with 1500+ approved trainers and consultants 18000+ candidates per month Full details at

Your presenter…. Melanie Franklin has a track record of excellence in project, programme and portfolio planning and delivery. She is the author of 6 books about project and change management and is writing her 7th book for newly appointed change managers called Agile Change Management has just been published. Moderator Mark Constable is a Marketing Executive at APMGInternational with over 8 years experience at the company.

Objectives • Identify how change management is becoming a recognised profession • Define the core skills of an effective change practitioner • Review the APMG-International Change Management Foundation and Practitioner qualification © 2014 5

Change Management as a recognised profession © 2014 6

Organisational change – old world HR change Change lifecycle: people centred activities Benefits realised IT/Ops/Facilities change Project lifecycle: physical project deliverables © 2014 7

Organisational change – new world Change idea Project lifecycle Change lifecycle Design Develop Test © 2014 8

More drivers for change • Complex or ‘wicked’ problems – continual search for ‘right’ answer • Increase in interconnectedness between systems and processes – 1 change drives multiple changes • Inability to predict unintended consequences • High volume of ‘micro’ ideas via customer engagement on social media • Expectation of immediate fix – also via social media • Volume of ideas is high, lifespan of ideas is low © 2014 9

Increasing pace of change Less Less constants constants More More opportunities opportunities More More changes changes Shorter Shorter lifespan lifespan Less Less stability stability More More variables variables © 2014 10

Change capability = competitive advantage • Conference Board - CEO Challenges 2014 – change leadership is in their top 10 • CIPD – “47% of organisations have a leadership gap in leading and managing change” • PWC 16th Global CEO Survey - “threats to business just keep coming, the only way to survive is for organisations to become agile and adaptable” • HP World Quality Report – transformation of legacy IT systems is a top business priority for 62% of respondents © 2014 11

Increasing professionalism nge-management-body-knowledge/ nning-new-change-initiative/ © 2014 12

Core skills for change practitioners © 2014 13

Required competencies and skills Methods & Methods & Structure Structure • • • • Analysis & Analysis & Planning Planning Strong business change focus Ability to create a Change Delivery culture Confident with ambiguity that comes from working within a Change environment Implement a change management process Delivery & Delivery & Implementation Implementation • • Delivering process change, workflow change & cultural change Driver of Change with strong ‘can do’ attitude • • • Business readiness planning Process re-engineering Conduct impact assessments Engagement & Engagement & Communication Communication • • • Experienced in building relationships and influencing stakeholders Identify change champions Facilitate stakeholder workshops © 2014 14

Coping with change Design the Design the changes changes Business Business as usual as usual Work in Work in new ways new ways © 2014 15

Coping with change 9am 1pm 2pm 5pm 9am 1pm 2pm 5pm 9am 1pm 2pm 5pm © 2014 16

Building our skills M TI B © 2014 17

Change Management Foundation and Practitioner Course © 2014 18

Course content Individual change Team change Organisational change © 2014 Leading change 19

Foundation & Practitioner Course Route Map Approaches to change Change Context Leadership styles Organisational approaches Leadership roles Change readiness Leadership phases Organisational metaphors Emotional intelligence Complex change tools Individuals and teams Foundation Examination Strategic change Stakeholder engagement Supporting individuals Personality and change Coaching Action learning Team effectiveness Leadership for teams Listening and feedback Facilitation Practitioner Examination © 2014 20

Examination information Foundation Duration Practitioner One hour Three hours No. of questions 60 questions 4 questions divided into parts Question type Multi-choice Style Closed book Pass mark 50% Multi-choice, Multiple Response, Matching, Assertion/Reason Open book 50% © 2014 21

Further information • APMG-International website: – • APMG Change Management qualification scheme – • “Making Sense of Change Management” (recommended reading) – Melanie 07960 995262 @AgileMelanie • Melanie Franklin AgileCM @ APMG_Inter


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