Inbound Appointment Scheduling 101

38 %
63 %
Information about Inbound Appointment Scheduling 101
Business & Mgmt

Published on March 18, 2014

Author: ppscslv

Source: slideshare.net

Description

You don't have to manage your own calendar. Learn how inbound appointment scheduling call centers work and how they can boost your productivity.

Inbound Appointment Scheduling 101

How an Inbound Appointment Scheduling Call Center Works An inbound appointment scheduling call center is one that receives calls and schedules appointments on behalf of a client or number of clients. They work like a receptionist in an office, only they are off-site contractors instead of employees. Who uses inbound appointment scheduling? Inbound appointment scheduling services are utilized by a variety of industries and under a number of scenarios. Attorneys often employ scheduling call centers in order to setup initial consultation appointments with prospective clients who call into the office. Contractors and service professionals use these answering services to schedule estimates or manage the calendar for their entire operation (not just new customers but existing ones as well). Any business that routinely schedules appointments as part of their operation can utilize a scheduling call center. Inbound vs. outbound appointment scheduling

Inbound appointment scheduling differs from outbound telemarketing in that it only deals with calls that come in to a business. It does not involve cold calling from lists and trying to generate new business. Instead, inbound appointment call centers rely on people expressing interest and placing calls for appointments. Once a call is placed, the call center answers and works to get the caller on the client’s calendar. Outsourcing your inbound appointment scheduling duties Taking advantage of a scheduling call center is a simple process. First, you need to locate an answering service or call center that advertises appointment scheduling capabilities. Be sure to locate a company that answers inbound calls instead of making outbound telemarketing inquiries. Once you’ve located a company you’re interested in working with, check with their sales team to ensure they can integrate or utilize your preferred calendar system. In most cases, you won’t be interested in using a new calendar system just for the call center’s sake. After selecting a company that can take your calls and use your calendar, all that’s left is ensuring they have the information and scripting necessary to handle your call types. If you’re running an advertising campaign offering free estimates, for example, they need to be aware of the fine print, when to schedule those estimates, how to notify you, what information to gather, etc. Plan your internal process for handling these appointment calls and then provide that plan to the call center for implementation.

Call centers can handle more than scheduling Typically the vendor you work with is capable of far more than simply scheduling your appointments. You may want to consider them for general receptionist duties or other customer service related tasks. It’s quite possible that they can handle all of your telephone answering and customer service needs. Call center and inbound scheduling source: www.continentalmessage.com

Add a comment

Related presentations

Canvas Prints at Affordable Prices make you smile.Visit http://www.shopcanvasprint...

30 Días en Bici en Gijón organiza un recorrido por los comercios históricos de la ...

Con el fin de conocer mejor el rol que juega internet en el proceso de compra en E...

With three established projects across the country and seven more in the pipeline,...

Retailing is not a rocket science, neither it's walk-in-the-park. In this presenta...

What is research??

What is research??

April 2, 2014

Explanatory definitions of research in depth...

Related pages

Nationwide Inbound Appointment Scheduling

Our Appointment Scheduling services empower you to continue to do what you do best - build your business and make more money! Think of us as your personal ...
Read more

Table of Contents - Doing Business with LCBO

Purchase Orders in Web PO are migrated to Inbound Scheduling. Each appointment request is assigned an Appointment Request ... London (101) and (103) ...
Read more

Loading Appointments Originating in SAP Extended Warehouse ...

Loading Appointments Originating in SAP ... Linking the loading appointments in SAP Dock Appointment Scheduling with the outbound deliveries in ...
Read more

Outbound Telemarketing Appointment Setting | Call Center ...

Ansafone’s appointment setting services team is often your customers’ first point of contact. As such, we recognize the importance of first impressions!
Read more

Inbound Appointment Scheduling Services | AmeriCall

AmeriCall offers the leading inbound appointment scheduling services in the industry. We have a full range of appointment scheduling solutions. Call us today!
Read more

Test Case for Processing Inbound with SAP Dock Appointment ...

Test Case for Processing Inbound with SAP Dock Appointment Scheduling ... The inbound delivery, for example, 180000318, is created and sent to SAP EWM.
Read more

Outbound Appointment Scheduling Services | AmeriCall

AmeriCall offers the leading outbound appointment scheduling services. We will save your sales team time by pre-qualifying leads and setting the appointment.
Read more

Inbound Appointment Scheduling and Setting Services

Inbound Appointment Scheduling. Setting Appointments does not have to be a pain anymore. We help clients organize their day to day schedule with our services.
Read more

Delivery Scheduling Relieves Loading Dock Bottlenecks ...

Beer distributor Crescent Crown’s new appointment scheduling ... Delivery Scheduling Relieves Loading Dock ... Crescent Crown accepted inbound ...
Read more