Published on March 14, 2014
Improving services through co-production Care – Well-being – Partnership Robert Lupton, Patient Experience Recovery Lead Cheshire & Wirral Partnership NHS Foundation Trust
Improving services through co-production Care – Well-being – Partnership
Overview • Patient and Carer Recovery Leads • Lived Experience Representative • Overview of presentation
National Drivers for Co- Production • AQuA • Department of Health – Health & Social Care Bill Integration and personalised care • Centre For Mental Health - ImROC • Closing the Gap • Triangle of Care
Outcomes • Direct link between patient experience and improved outcomes • True co-production • Cost savings
Patient and Carer Experience • People must come before numbers (Robert Francis 2013) • Hearing the voice of the patient • Investing in growth and capacity of staff and patient experts • Transparency
Transforming Patient and Carer Experience NHS Institute for Innovation and Improvement
Innovations • Learning Disabilities • CAMHS • Integration with 3 local authorities • Peer Steering Group • Triangle of care • Recovery Colleges
CAMHS • Meaningful and innovative involvement of young people in the development of young persons services
Involving people with learning disabilities in Patient Led Audit of the Care Environment (PLACE) annual assessment. (Previously PEAT)
Meetings were held to explain the process and how the service users could get involved
PLACE topics Food And Nutrition Privacy And Dignity Infection Control Environment Cleanliness PLACE
Score sheet examples and scoring system used
Members audited each unit in pairs, with staff support to complete the scoring sheets
Assessment includes tasting the food, and we had an opportunity to speak to the Chef
The final scores were discussed around the table
Cultural shift for staff • Recruitment selection • 6 C’s training for staff • Peers Support training for staff • Recovery Education • Triangle of Care • Golden Thread
Questions Thank you for listening
of Health and Wellbeing in Scotland ... well-being. Co-production begins and ends with ... change which spans commissioning of public services through to ...
* Commissioning for NHS Secondary Care Services ... The National Health, Social Care and Well-being Strategy 2.9 The Welsh ... in ‘Improving ...
IMPROVING WREXHAM’S WELL-BEING TOGETHER ... Social Care and Well-being Partnership Board is ... through to full co-production of services ...
• Co-production in Health and Social Care • Co-production and improving ... well being will be delivered simply through ... Co-producing services ...
Improving Mental Health Services for ... of health and social care services. ... 2. Better communication through access to interpreters and
how an asset approach can improve community ... well-being through the provision of services ... co-production of good health and well-being ...
Social Care Partnership, ... - Improving services - through consultation and engagement. - Achieving outcomes through co-production ...
... Improving mental well-being through partnerships ... NHS and Social Care Partnership Trust 44 ... of public mental health and well-being, ...