Improving Community Management Strategies

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Information about Improving Community Management Strategies
Business & Mgmt

Published on March 7, 2014

Author: MarkMorley68

Source: slideshare.net

Description

This presentation briefly introduces the area of community management and discusses some of the challenges faced by companies trying to manage trading partner communities. This presentation goes on to discuss how OpenText GXS Active Community can be used as a collaborative platform to help manage the day to day relationships with suppliers across today’s supply chains. Updated March 2014

How OpenText GXS Active Community Enhances Community Management Strategies

Increasing Pressure to Improve Community Management  No single source of supplier information  Minimal automation of supplier setup & registration  Continuing need to onboard suppliers faster  Reduce supplier onboarding/management costs  Monitor supply chain risk & performance  ERP and Master Data Management Integrity Issues  Legal & Regulatory compliance….. OpenText Confidential. ©2014 All Rights Reserved. 2

Improved Community Management Will Also Help to…. Increase Supply Chain Resilience Minimize Use of Conflict Minerals Improve CSR Related Compliance Strengthen Regulatory and Legal Compliance OpenText Confidential. ©2014 All Rights Reserved. 3

Introducing Active Community Aligning People and Process with Transactional B2B OpenText GXS Active Community is an enterprise community management platform that delivers people and process solutions across your supply chain….. As a highly scalable, cloud based application, it enhances OpenText GXS Trading Grid beyond pure transactional B2B OpenText Confidential. ©2014 All Rights Reserved. 4

B2B Community Management Automating Both Your Data Network and People Network GXS B2B Community Management B2B Community Management OpenText GXS Active Community is Part of a Comprehensive Suite of Community Management Solutions OpenText Confidential. ©2014 All Rights Reserved. 5

What is Active Community?  Active Community is not Facebook or LinkedIn for business!  Active Community is a highly scalable, cloud based enterprise community management solution  Active Community sits on top of, and enhances, OpenText GXS Trading Grid® beyond pure transactional based B2B Provides a Centralized Approach to Supplier Lifecycle Management OpenText Confidential. ©2014 All Rights Reserved. 6

OpenText GXS Active Community Improving Communication During a Period of Disruption Your Enterprise Systems Your People B2B Operations Line of Business Automation Validation Visibility & Control CONTRACT MANUFACTURERS  Sourcing & Procurement  Supply Chain Compliance  Corporate Partner Mgmt. Community Information Management Compliance, CSR & Risk SUPPLIERS Unified Communications Relationship & Performance On-boarding & Self-service DISTRIBUTORS CUSTOMERS Registration Workflow INSURERS Collaborative Dispute & Issue Management FINANCIAL INSTITUTIONS CARRIERS & 3PLS OpenText Confidential. ©2014 All Rights Reserved. 7

Solutions & Underlying Product Platform Community Information Management Community Governance, Risk & Compliance Community Performance Optional Add-On SaaS Applications Registration Issue Management B2B Workspaces Active Community (Base Platform) Active Community API Community Profile Directory (Oracle,SAP, SharePoint) etc. Mobile App Community Portal Hub B2B Comms & Project Management Secure Web Forms & Surveys Community Configuration & Permissions Services: Enablement, P&PM, Consulting, Data Cleansing etc OpenText Confidential. ©2014 All Rights Reserved. 8

Targeted Towards Buyers and Sellers Buy Side Sell Side Supplier Community Management Customer Community Management • • • • • • • Cost of information management Brand/reputation risk Speed to onboard suppliers Visibility risk Lack of emergency response mechanisms Revenue lost through slow ramp Legal & regulatory non-compliance • • • • Time to onboard and integrate with new customers Lack of productivity when working with large communities Impact of slow customer enablement Inefficient and/or de-centralised operations, lack of standard reqs etc OpenText Confidential. ©2014 All Rights Reserved. 9

Entertainment & Communications Provider Customer Case Study – OpenText GXS Active Community Company Overview Business Issues  In 2010 this company embarked on a 100% paperless program to boost productivity and increase visibility into their supply chain  They work with over 100,000 vendors and relied on phone calls and exchange of emails to try and keep contact information up to date Solution Deployed  This company is one of the world’s leading providers of entertainment, information and communications products and services. It is the largest cable company and third largest telephone provider in the US. Headquartered in Philadelphia, this company has revenues of $63billion and nearly 129,000 global employees. Active Community was deployed to assist with this company’s vendor registration process, which averaged 100 vendors per day  Registration information is now automatically fed into Oracle and regulatory documents are now submitted as part of the enrolment process Business Benefits Obtained  Enables vendors to do self-service information management without providing vendor access to their Oracle system  Significant reductions in vendor management costs and on-boarding time with improved management of compliance related issues OpenText Confidential. ©2014 All Rights Reserved. 10

Multi-National Retailer Customer Case Study – GXS Active Community Company Overview Business Issues • Struggling to manage day to day mass communications with their thousands of global trading partners • Needed to streamline and automate the on-boarding and registering of new suppliers which had traditionally taken between 30 to 60 days Solution Deployed • This retailer is a UK based multinational grocery and general merchandise retailer. The company has over 530,000 employees and stores across 12 countries with annual revenues of nearly $65billion. They have over 3,100 stores operating across six different types of outlet, from small shops to large super markets. GXS Active Community was deployed to help improve this company’s supplier on-boarding process during the implementation of a new procure to pay system • The company uploaded their existing supplier database to the new platform and GXS’s on-boarding team helped to acquire missing data Business Benefits Obtained • Provided a 50% reduction in supplier on-boarding times and offered a holistic view of all supplier related information • Provides a simple way to send out mass communications as well as obtain full traceability of all supplier related interactions OpenText Confidential. ©2014 All Rights Reserved. 11

Multi-National Retailer Customer Case Study – OpenText GXS Active Community Company Overview Business Issues  Struggling to manage day to day mass communications with their thousands of global trading partners  Needed to streamline and automate the on-boarding and registering of new suppliers which had traditionally taken between 30 to 60 days Solution Deployed  This retailer is a UK based multinational grocery and general merchandise retailer. The company has over 530,000 employees and stores across 12 countries with annual revenues of nearly $65billion. They have over 3,100 stores operating across six different types of outlet, from small shops to large super markets. Active Community was deployed to help improve this company’s supplier on-boarding process during the implementation of a new procure to pay system  The company uploaded their existing supplier database to the new platform and the on-boarding team helped to acquire missing data Business Benefits Obtained  Provided a 50% reduction in supplier on-boarding times and offered a holistic view of all supplier related information  Provides a simple way to send out mass communications as well as obtain full traceability of all supplier related interactions OpenText Confidential. ©2014 All Rights Reserved. 12

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