Published on March 20, 2014
How important is ISO 9001:208 certification when evaluating a company?
Over 350,000 companies world is registered to ISO 9001. The key benefits they find include:- Increased customer satisfaction. Improved quality management processes. Increased revenue and market share. Impacts on the environment. Cost Reduction. Quality awareness among employees
Increased Customer Satisfaction Many of the benefits to businesses also benefit their customers. 1. Increased efficiency. 2. Reliability of product or service quality. 3. A reputation for safety & environmental responsibility. 4. Repeatable systems. Enhanced customer satisfaction and improved customer loyalty leading to repeat business Ensuring customer satisfaction through the quality management system is a key aim of the standard. It will increase customer satisfaction and more effective customer communication.
Improved quality management processes The ISO 9001 standard is based on a number of quality management principles, including a strong customer focus. ISO 9001:2008 helps ensure that customers get consistent, good quality products & services, which in turn brings many business benefits. ISO document management system helps you meet customer needs. Win more high value customers with better customer service.
Increased revenue and market share ISO Certified businesses are highly likely to increase their market share and, as a consequence - their revenue. In fact, studies have shown that "the benefits of using standards are valued, in terms of contribution to company gross profit, at between 0.15 % and 5 % of annual sales revenues. Increased revenue and market share obtained through flexible and fast responses to market opportunities.
Impacts on the environment Environmental impact is becoming an increasingly important issue across the globe. International Standards help reduce negative impacts on the environment. Improve environmental performance of the supply chain.
Cost Reduction ISO 9001 quality manual saves time and cost by reducing mistakes, consequently helping to improve customer service. ISO strategies is that reducing waste and increasing productivity leads to greater profits for certified companies.
Quality Awareness Among Employees Becoming certified to the ISO 9001 standard raises quality awareness among employees and motivates them to attain quality objectives. Corrective action and preventive action help to keep quality objectives in the minds of employees.
Other Benefits of ISO 9001 85% of registered firms report external benefits Higher perceived quality Greater customer demand 95% report, internal benefits Greater employee awareness Increased operational efficiency Reduced scrap expense 30% reduction in customer claims 95% improvement in delivery time Reduced defects from 3% to 0.5% 40% reduction in product cycle time
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