Published on May 29, 2014
29 April 2014 OPTIMIZING A RETAIL DISTRIBUTION CHAIN FROM CARGO SHIPMENT TO STORE
About Perficient Leading Technology Consulting & Solutions Firm • Founded in 1997 • 2013 Revenue ~$375M • Over 2,000 highly-experienced Consultants • 22 Locations across North America • 80+% of Revenue from recurring Clients • Served over 400 Clients in past 12 months Software Solutions Expertise, including: • SOA, EAI and BPM • Enterprise Portals, Content Management & Document Mgmt • e-Commerce and Product Information Mgmt • Business Intelligence/ETL • Customer Relationship Management • User Experience/UCD • Significant Integration Expertise Key Differentiators • Focused expertise, lower cost, faster time-to-value • IT Solutions with Business Focus • National consultants overlay Local delivery model • Mature, proven Project Methodology • Global Development Centers in China & Europe
Basic Product shipment lifecycle • Order Placed • Product Shipped Shipment arrives in Port • Shipped • Regional Distribution center Distribution Center • Warehouse • Online shopping Store
What is a Product Recall? • CPSC - Consumer Product Safety Commission
Why care about your recall Process
What needs to happen in 24 hours after a recall? • Shutdown your Supply Chain for Product • Remove from all online vendors • Cancel all pending orders • Post a recall poster in every store • Remove product from the shelves
GAPs in the current Process Gaps Goals No Visibility or Governance The new recall process will allow for complete visibility of the process at any time as well as accountability and audit trail Many tasks are manual (Progress unknown, No notification of completion) The new recall process will automate certain notifications and tasks Limited ability to capture duration-based metrics The new recall process will capture data at every process step and provide views into that data via reports and dashboards Current business process is ad-hoc (new process each time) All parts of the new business process will be visible and fully defined Limited ability to verify recalled product is out of the supply chain The new recall process will have a way to track inventory data
HOW CAN YOU REACH 3000 STORES and your Supply Chain Simultaneously?
How many groups are involved in a recall? Recall Teams Product Compliance Legal Customer Service Demand Planning Social Networks Third Party Relations Customer Experience Merchant Activities Supply Chain Vending Support Inventory Planning Merchant Services Online Operations General Mangers
Benefits Of the Solution Benefits Solution Visibility or Governance The new recall process allows for complete visibility of the process at any time as well as accountability and audit trail Automated communication The new recall process automates certain notifications and tasks Captured duration based meteic The new recall process captures data at every process step and provide views into that data via reports and dashboards 4 ways to recall All parts of the new business process will be visible and fully defined Linked into supply chain system The new recall process have a way to track inventory data
Future of BPM @ Not the worst buy • BPM/MDM workflows – Vendor maintenance – Location Maintenance • Product Entry –SPSS/ODM/BPM – Product Compliance data entry • Marketing BPM/ECM – Online Operations – Media Management • Third Party Resellers BPM/MDM/ECM • Mobile First
For More Information Thank you for your time today! • For more information: – Visit our Perficient / IBM Partner page and learn about all our capabilities in this area. – Contact our sales specialist: Meghan Williams (Meghan.Williams@Perficient.com)
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