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Information about IFixit

Published on March 3, 2014

Author: IntelligentContent

Source: slideshare.net

Repair 1.0

1990 How to be a mechanic Figure it out Printed repair manuals Trade school

Repair 2.0 Learn from the world.

We are an online community of people sharing repair know-how. iFixit makes it: Easy for anyone to share repair knowledge Simple for people to fix their devices

“The Repair World’s R&D Department”

Our manuals are all Open Source

iFixit does repair at scale • 10 years of experience training and supporting thousands of repair businesses • Teach 3.5 million people every month to perform complex repairs • Technical, business, and supply chain expertise • Volume iPhone parts and tools supply chain • Tool supplier to Geek Squad, Radio Shack, and the FBI • Battle-tested technician training materials

DIY Support Portal On iFixit • Patagonia customers can engage with video and photo driven support content on iFixit.com, iFixit apps, Patagonia Customer Service & more.

iFixit: International Community of Experts • Easy for people to share repair knowledge. Simple for people to fix their devices.

Working With Manufacturers • Build brand loyalty for products with quality, repairable design • Engage with enthusiastic customers by building a community around free online service manuals • Gain valuable product design feedback directly from customers • Potential circular revenue streams by selling parts to consumers and independent service centers

Patagonia: A Case Study • Patagonia thinks a fixed rip, break or tear builds customer loyalty… They’re right.

Savvy Customers Want Lasting Products • Told us the iFixit has enabled them to perform repairs they wouldn’t have done otherwise. ! • Say that a successful repair makes them more likely to buy another product from that manufacturer. ! • Average number of things people have fixed using iFixit.

v Online Platform for Creating & Distributing Visual Instructions & Capturing Data v Visit ifixit.com for thousands of repair manuals.

v v Visit ifixit.com for thousands of repair manuals.

Multi-Device Publishing ! • World-class development team dedicated to software excellence • Apps available for all major platforms • Robust training platform used by Fortune 100 companies to centralize training for service manuals, assembly instructions, product support & more.

Repair is a cornerstone of our environmental and economic future.

Make repair easy.

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