Published on February 19, 2014
ICU Workbench Customers Customers Success and Use Cases IntroducƟon The ICU Workbench is a soŌware tool used to analyze tracking data. It performs the data analysis in minutes and provides a user-friendly interface to interact with the results. The soŌware is currently in use by State and Local Police, Federal Police, Intelligence OrganizaƟons, and Militaries in the Western world. In addiƟon to a broad user base, the ICU Workbench is also in the current Surveillance Training curriculum at the US DHS Federal Law Enforcement Training Center (FLETC). The Suite of products is currently made up of a number of key funcƟonal elements: 1. 2. 3. 4. 5. Core analyƟcal product External Events MulƟ-Target Analysis Target PredicƟons module Side-by-Side Track Compare Over the 3 years that the soŌware has been operaƟonal with our customers, a number of speciﬁc uses for the technology have come to light. This document is an aƩempt to capture some of those use cases, and where possible, document the success directly from the customer. However, in most cases with customers in the NaƟonal Security and Intelligence market, we are unable to provide documentaƟon that can be used for a reference. ConﬁdenƟal – Do Not Distribute 1
Core AnalyƟcal Product The ICU Workbench’s analyƟcal engine is our core technology. It is used to idenƟfy a target’s PaƩern of Life (PoL): a clear visual presentaƟon of the travel paƩerns and desƟnaƟons that the target frequents. All of this intelligence is provided in a way that is easy to understand, report and disseminate. We have a number of success stories about the eﬀecƟveness of our technology. Months into minutes – Federal Agency One Federal customer that does analyze tracking data in detail has told us repeatedly that our soŌware has taken months of their team’s analyƟcal eﬀorts and condensed it to minutes, providing them the ability to focus on analyzing the intelligence, rather than producing the base products. Another Federal Analyst indicates that our core soŌware reduces the amount of manual eﬀort she would otherwise have allocated to the analysis by 40 days per year. Geƫng InvesƟgators back on the street, saving money – Major City PD Our tool provides enough Ɵme savings for one City PD to oﬄoad the analyƟcal work being done by an invesƟgator onto our tool – allowing him to get back on the street and perform his job. The Ɵme savings in using our tool has been quanƟﬁed by numerous organizaƟons. We rouƟnely hear from clients, including a NarcoƟcs Task Force, that our soŌware saves them up to a day a week in manual eﬀort per analyst/invesƟgator. Force mulƟplier, PracƟce Leader – NarcoƟcs Task Force We have a leƩer of reference documenƟng a NarcoƟcs task force’s posiƟon on our technology. They say that the ICU Workbench is “a comprehensive tacƟcal intelligence toolkit” that is now being used to exploit locaƟon data from GPS Trackers, exploited phones, navigaƟon systems and Call Detail Records (CDR). They also say that because the ease of use of the ICU Workbench, they are able to uncover intelligence that was missed before, because it was too Ɵmeconsuming to idenƟfy. IdenƟfying Home and Work of Targets – Military Police A customer bought a signiﬁcant quanƟty of our tool aŌer we were given tracking data and our soŌware found the target’s actual home and work locaƟons within 90 seconds. This customer said that classifying those locaƟons took them weeks to ﬁgure out using physical surveillance because of the target’s complex travel paƩerns. Call Detail Record Analysis (Cellular CDR) – Major City PD A key data source for law enforcement surveillance is telephone call detail records (CDR). These records are generated by the cellular providers when a cell phone interacts with the cellular network. A record is created for all interacƟons; ie incoming call, outgoing sms etc. These records include the tower that the cell phone was communicaƟng with as well as ConﬁdenƟal – Do Not Distribute 2
the date and Ɵme of the event. CDRs are stored by the cellular providers and can be accessed by law enforcement via court order. By the nature of how the records are generated (incoming or outgoing call/msg acƟvity) the data can have long duraƟon gaps between phone events. Using the ICU Workbench soŌware, ploƫng and analyzing the data was made much easier and faster. As the locaƟons are tower-based the target could easily be communicaƟng with a number of diﬀerent towers. The ICU Workbench easily solved the diﬃculty of ploƫng the tower locaƟons and organizing the data into an iƟnerary. It also generated a desƟnaƟon list of where the target stayed and for how long. These desƟnaƟons can then be grouped together to cluster locaƟons. This clariﬁes the inherent wander as the phone is passed from tower to tower by the carrier providing insight into the geography the target is operaƟng in. Having one plaƞorm to view CDR data as well as tradiƟon GPS data from tracking devices makes for eﬃcient and eﬀecƟve analysis. Combining data streams into one program eases both the training requirements and provides one output for the invesƟgator/operator use. Trainee EvaluaƟon (E&E) – Military Our soŌware is being used to evaluate trainees on an escape and evasion course. The trainees have a GPS tracker, and are then sent out over a period of many days to move from one locaƟon to another without being observed. They are required to use speciﬁc tacƟcs and technics during their travels. Our tool analyzes the data from the trainees to illustrate tacƟcal errors, and to help evaluate their progress. De-conﬂicƟng Under Cover operators/operaƟons – Major City PD A Major PD with large drug, gang, and organized crime units operaƟng under cover in the same geography is using our tool to report on all the UC and CI acƟvity in order to de-conﬂict operaƟons and enhance oﬃcer safety. The data being used in this eﬀort is a stock report that has each target’s locaƟons documented. Data fusion: Non-tracking data becomes a Tracking dataset – Federal Law Enforcement Agency The data that our tool can analyze is not limited to only GPS ﬁxes. One large organizaƟon has challenged us by providing data from ﬁnancial transacƟons (Credit Card and ATM), subway records, AutomaƟc License Plate recogniƟon data, and cellular and landline phone informaƟon. Using sparse data from these disparate sources, our tool builds a complete and integrated track. Analyst in a Box – Federal Government OrganizaƟon In situaƟons where operators are forward deployed and have limited access to analyƟcal resources (Disadvantaged Users), or where communicaƟons are diﬃcult and Ɵme is of the essence – the ICU Workbench can serve as an “analyst in a box” allowing operators to process tracking data in the ﬁeld and then plan/execute missions based on the results. This allows for the intelligence results to be as current as possible, increasing future mission eﬀecƟveness. Changing How Orders Are WriƩen – Federal Police The administraƟve process to install a tracker has become more challenging. AŌer using the ICU Workbench, this Federal Agency conƟnues to do the diﬃcult work to get tracking warrants/orders because they know that the value of the intelligence product our soŌware delivers far exceeds the administraƟve eﬀort to get the court order. ConﬁdenƟal – Do Not Distribute 3
External Events External Events is a capability that allows an operator/analyst to add external data in order to understand if and how targets are related to the speciﬁc event. For example, if an IED detonated at a speciﬁc Ɵme and place that informaƟon would be entered as an external event and the ICU Workbench will help the user see if the tracked target could be associated with that event. Catching Break and Enter suspect – Major City PD During their iniƟal training on the soŌware, a Major Canadian city PD entered in break-and-enter events into our External events module. Our soŌware idenƟﬁed a suspect that was within a few hundred meters of a property that was robbed. This suspect had given a Police statement that said he was not in the area at the Ɵme of the break-in. AcƟon was taken to immediately apprehend the suspect. MulƟMulƟ-Target MulƟ-Target is a capability to ﬁnd correlaƟons between mulƟple tracks. The ICU Workbench ships with the capability to do 1xN correlaƟons – which means that when selecƟng a track you can ﬁnd any of the other tracks in a group that are related to that one. Our Advanced MulƟ-Target module provides full NxN correlaƟon extracƟon. It also idenƟﬁes potenƟal dead-drop acƟvity and common locaƟons across mulƟple targets. Discovering meeƟngs between two previously unrelated narcoƟcs gangs – NarcoƟcs Task Force Using operaƟonal data for their training on the ICU Workbench, a NarcoƟcs Task Force idenƟﬁed meeƟngs between two groups of criminals that had been previously thought to not work together. It was further idenƟﬁed, because of the nature of the meeƟng, that the physical surveillance teams may have been observed. The teams were noƟﬁed of the potenƟal observaƟon in an eﬀort to maximize the safety of the surveillance unit. ConﬁdenƟal – Do Not Distribute 4
Understanding Organized Crime Hierarchies and prioriƟzing missions – NarcoƟcs Task Force A NarcoƟcs Task Force unit using our standard mulƟ-target analysis tool (while they eagerly await our Advanced MulƟTarget module) described the 1xN funcƟonality as: “By far the most beneﬁcial feature has been the mulƟ-track report that has allowed us to idenƟfy common residences and targets previously unknown. These have directly led to the creaƟon of high priority targets and iniƟaƟon of new and larger conspiracy cases.” PredicƟons PredicƟons provides a summary of the targets behavior based on past tracking data. It determines the most likely acƟviƟes and locaƟons of a target at any speciﬁc Ɵme based on a user-deﬁned predicƟon thresh hold. The predicƟons are listed from most likely to least likely. This provides surveillance teams with a ranked list of likely locaƟons of the target. The data is presented in the “PaƩern-of-Life” User Interface that is common in our applicaƟon. Maximize the eﬃciency of deploying surveillance teams – Major City PD Due to budget constraints, many Police Departments are concerned with the cost and eﬀecƟveness of their surveillance teams. Our predicƟons module can allow teams to prioriƟze and ﬁnd the most likely locaƟons of all the targets they are watching instead of using a more tradiƟonal “shot-gun” approach to target acquisiƟon. ConﬁdenƟal – Do Not Distribute 5
BaƩery planning for other surveillance equipment installaƟons – Military Advisor The PredicƟons module provides a target’s typical PaƩern-of-Life Summary. This summary can be very eﬀecƟve in calculaƟng baƩery requirements and managing baƩery consumpƟon for deep audio and video installaƟons. The PredicƟons modules delivers a very clear picture of how oŌen, and for how long a target visits a speciﬁc locaƟon – thereby allowing a team to quickly do baƩery calculaƟons based on the desired mission duraƟon. Providing best Ɵmes/places for Tech Ops (Mission Planning) - Federal Law Enforcement Agency Intelligence Analysts are frequently asked “what is the safest Ɵme for me to recover the tracker from the vehicle”, change baƩeries, or install audio/video equipment. Our PredicƟons module is used to plan these types of missions to ensure maximum oﬃcer safety and mission success by quickly idenƟfying the best mission opportuniƟes. MulƟMulƟ-Track Compare MulƟ-Track Compare (MulƟView) is a new module that allows a user to see the daily acƟvity from mulƟple tracks at the same Ɵme. IdenƟfying Related Network Behaviour - Federal Law Enforcement Agency MulƟView can be used to see where a large number of targets were at a speciﬁed Ɵme. This is valuable to idenƟfy linkages from temporal events to targets by evaluaƟng targets behavior aŌer an event has taken place. As an example, a Gang leader was apprehended at 11am. By looking at all the target’s travel immediately following 11am, an analyst can see how the targets reacted aŌer the arrest. The invesƟgators were able to conﬁrm by the targets behaviours which of them were directly related to the gang. ConﬁdenƟal – Do Not Distribute 6
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