Published on March 12, 2014
OVERVIEW Icons Consultants JA is a consultancy group based in Kingston, Jamaica providing affordable services to individuals as well as businesses. While we are best known for our Specialist Visa Application Services, we also provide bespoke training workshops and virtual office management for small businesses. Icons Consultants is registered with the Office of the Registrars of Jamaica. (I consult Visa Specialist) with its head office based at 36 Burlington Avenue Kingston 10, and a branch based in Westmoreland. As a new company starting in 2010 our Visa business has thrived mainly through referrals by clients who have been successful in receiving their visas. Citing a positive customer experience, even our existing clients whose visas are pending are more than happy to recommend us to family and friends.
SANDRA LYNCH-GRANT – FOUNDER After migrating to Jamaica some 3 ½ years ago, I could not help but notice that Jamaicans had so much to offer, especially in the work place, but this potential is often hindered by the lack of Customer Service Training Skills. Jamaica is very orientated towards the retail sector and the lack of proper Customer Service Training is letting the workforce down. In my 25 years of working in the UK all of my jobs encompassed Customer Services and 15 of those years was spent running my own company, of which Customer Service was key to everything that was done and achieved. Because of this I had been asked on numerous occasions to talk on Customer Service Training as other companies were happy to use the same model that I had implemented in my business. Based on my experiences I am happy to be able to share my knowledge with others in this field.
SERVICES Visa Application Services •USA, UK, Canada, Schengen •Entertainer, Spouse, Child, Visitor •Refusal Appeals Document Retrieval •Births, Death, Marriage •International Delivery Customer Service Training •One or two day workshops •Public / Private •In-house Virtual Office •Mailbox services •Internet Research •Fax 2 Email •IT Services •Content Writing
LOCATION 36 Burlington Avenue, Kingston 10 Phone: JA: 876 906 4527 / USA: 817 962 6437 / UK: 20 3086 9137 / Skype : sandra.grant184 Monday to Friday 10am to 6pm Web: www.iconsconsultantsja.com Email: firstname.lastname@example.org
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