advertisement

IBM EVS (Export Validation Service) case study – Common Customer Master System

50 %
50 %
advertisement
Information about IBM EVS (Export Validation Service) case study – Common Customer Master...
Technology

Published on February 19, 2009

Author: ravindra2109

Source: slideshare.net

Description

IBM EVS (Export Validation Service) case study – Common Customer Master System
advertisement

Presented by : Ravindra nath sharma MBA(SDM) (07-09) SCIT PUNE(symbiosis international university) IBM EVS (Export Validation Service) case study – Common Customer Master System

Agenda Case Description Current System Architecture Of CCM System Critical Entry Points Entity/ Function Relationship Entity/ Process Relationship

Case Description

Current System

Architecture Of CCM System

Critical Entry Points

Entity/ Function Relationship

Entity/ Process Relationship

Enterprise - IBM Business lines Software and hardware with complete solutions Consulting business for software solution BPO /KPO/LPO IBM educational partnership and certification

Business lines

Software and hardware with complete solutions

Consulting business for software solution

BPO /KPO/LPO

IBM educational partnership and certification

Current system Access Information through legacy system. Can not use updated information at a time for all different Branches. Impact on customer satisfaction. Can not access customer organization and contact information at a time. Lacking in consistency and continuity.

Access Information through legacy system.

Can not use updated information at a time for all different Branches.

Impact on customer satisfaction.

Can not access customer organization and contact information at a time.

Lacking in consistency and continuity.

Architecture of CCM System.

Critical Key entry Points Connectivity – Information feeds from these other distributed customer repositories will be unsettled and replaced by this single system. Information – The integration of customer data from different data sources -- including Dunn and Bradstreet (D&B), IBM's customer data stored in the Reference Data customer (RDc) hub (representing customer information from a variety of IBM customer databases), and CRM/Siebel (with three separate instances in North America, Europe, and Asia Pacific).

Connectivity –

Information feeds from these other distributed customer repositories will be unsettled and replaced by this single system.

Information –

The integration of customer data from different data sources -- including Dunn and Bradstreet (D&B), IBM's customer data stored in the Reference Data customer (RDc) hub (representing customer information from a variety of IBM customer databases), and CRM/Siebel (with three separate instances in North America, Europe, and Asia Pacific).

Eleven entry points on the road to SOA

Entry Points/ Functions People Process Information Connectivity Reuse Customer Administrator X X X X Credit Score X X X Multi channel Support X X X International Support X X X Multi product Support X X X

Entity – Process Relationship Entity/Process Customer Transaction Product Business Units Login R Credit Score R R New Customer Profile Creation W Communication History Creation R R R R Customer Updating U

Entity Identified The entities identified under the case are as follows Customer Payment Enquiry Transaction Product Business Unit Data Source Data Server

The entities identified under the case are as follows

Customer

Payment

Enquiry

Transaction

Product

Business Unit

Data Source

Data Server

Weak Entity Credit score Communication History

Credit score

Communication History

Application Integration CRM Siebel (North America) CRM Siebel (AP South) NIW S&D Finance CRM/Siebel (EMEA)

CRM Siebel (North America)

CRM Siebel (AP South)

NIW

S&D Finance

CRM/Siebel (EMEA)

 

Add a comment

Related presentations

Presentación que realice en el Evento Nacional de Gobierno Abierto, realizado los ...

In this presentation we will describe our experience developing with a highly dyna...

Presentation to the LITA Forum 7th November 2014 Albuquerque, NM

Un recorrido por los cambios que nos generará el wearabletech en el futuro

Um paralelo entre as novidades & mercado em Wearable Computing e Tecnologias Assis...

Microsoft finally joins the smartwatch and fitness tracker game by introducing the...

Related pages

SOA in action inside IBM, Part 2: SOA case studies

SOA in action inside IBM, Part 2: SOA case studies. Export Validation Service and Common Customer Master System. ... Case Study 3: Export Validation ...
Read more

IBM - SOA in Action at IBM

SOA in Action at IBM. ... we profiled the IBM Export Validation Service. ... Solution: Creation of a Common Customer Master System ...
Read more

Job for Senior Software Engineer/Automotive Developer ...

Eligibility verification system (evs) Medicaid fee-for-service procedures; ... IBM Cognos system ... Practice Fusion Case Study; Customer Relationship ...
Read more

Job Interview Online Practice Tests

... (Customer Services) " ... When You Master These 39 TESTS, You Can Ace Any Interview and Land Any Job in Any Company. 39 TESTS: Get Started Now for only ...
Read more

Interview Questions and Answers, Job Interview Tips ...

Most Common; Interview Questions by Function; Interview Questions by Company; Interview Questions by Jobs; Home » Interview Questions By Company » Job ...
Read more

Exchange Server 2003 High Availability Guide - scribd.com

... 151 Customer Service ... work together to provide a common set of services. The Cluster service is the ... exists in the system, study and ...
Read more

Software - Epic

Common tasks are streamlined to get ... Extend your system to independent practices and hospitals with the ability to keep ... Case management ...
Read more

Salaries, Average Salary & Jobs Pay

From millions of real job salary data. 0 salary data. Average salary is Detailed starting salary, median salary, pay scale, bonus data report
Read more