Published on September 7, 2007
I Am Knowledge Worker 2.0 Stephen Collins Hear me roar acidlabs
Who am I?
Who (and what) is Knowledge Worker 2.0?
“... works primarily with information or... develops and uses knowledge in the workplace.” Peter Drucker, Landmarks of Tomorrow, 1959
Work has changed from...
to knowing things
BigCorp Pty Ltd They’re here. And here. And here. And here. And here. Where they should be.
Content People Organisational Records Psychologist Manager Subject Experts Information Architect Researcher HR Manager Knowledge Manager Web Strategist Organisational DBA Marketer Development Research Corporate Manager Scientist Comms Manager Business CIO Industry Analyst CFO Manager CEO Project Manager Software Developer Business Analyst Systems Analyst IT Manager Web Developer Technology Business Original version by Patrick Lambe, Straits Knowledge http://www.greenchameleon.com/gc/blog_detail/on_becoming_extinct/
Knowledge Worker 1.0 are forced to look like this ‣ limited location ‣ limited roles ‣ inside the wall ‣ stuck at a desk (and stuck using email and other standard tools) ‣ custodian of information ‣ knowledge as process ‣ uses rigid ways of organising information
Knowledge Worker 2.0 looks like this ‣ all over the organisation ‣ broad skills on a solid base ‣ not bound to one place ‣ connects with colleagues, peers and client community everywhere ‣ understands “the way we do things around here” ‣ uses many tools ‣ no particular age ‣ knowledgeable, interested, engaged, contributing ‣ shares and distributes information freely
http://www.flickr.com/photos/geek4x4/237306157/ Which is not the same as this...
Bursty vs. Busy
“The burst economy, enabled by the Web, works on innovation, flat knowledge networks, and discontinuous productivity.” Anne Truitt Zelenka, Web Worker Daily http://webworkerdaily.com/2007/04/19/busyness-vs-burst-why-corporate-web-workers-look-unproductive/
Not tied to a desk
Continuous Partial Attention
The world is my water cooler (and my meeting room)
“Networked, social-based opportunities are so explosive today that when we pursue them we’re flung forward at pace.” James Governor, RedMonk http://www.redmonk.com/jgovernor/2007/04/17/hyper-productivity-and-information-saturation-economics/
Seeding the fertile mind
At enlightened, forward-thinking companies, managers understand the connection between learning, innovation, and higher productivity — in fact, employees at these companies may even be encouraged to spend time learning and experimenting with new technologies.” Joe McKendrick, FASTForward http://fastforwardblog.com/2007/04/16/enterprise-20s-productivity-perception-paradox/
Wide range of tools
“One of the most interesting things for me about these classes has been how often students bring up one specific concern; that people who use the new tools heavily — who post frequently to an internal blog, edit the corporate wiki a lot, or trade heavily in the internal prediction market — will be perceived as not spending enough time on their ‘real’ jobs.” Prof. Andrew McAfee, HBS http://blog.hbs.edu/faculty/amcafee/index.php/faculty_amcafee_v3/the_pursuit_of_busyness/
Fail gloriously (and often)
Anyone. It’s situational.
How can I add value?
How do I get value?
Clients and customers
Authority from knowledge rather than power
Licensing http://creativecommons.org/licenses/by-nc-sa/3.0/ http://www.slideshare.net/trib
Like the cool pictures? iStockphoto.com, LuckyOliver.com and Flickr
Stephen Collins firstname.lastname@example.org skype: trib22 +61 410 680722 www.acidlabs.org twitter.com/trib www.linkedin.com/in/stephencollins strategies, tools and processes to empower knowledge workers
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