Published on December 1, 2010
Basic Crisis Information Management
HumanityRoad All Hands Training – December 1st, 2010
Who Am I? GisliOlafssonEmergency Response DirectorNetHope (http://www.nethope.org) Twitter: @gislio Skype: disasterexpert Email: email@example.com Blog: http://blog.disasterexpert.org Other hats: ICE-SAR team leader UNDAC Member IFRC Delegate EU/UN/IFRC Trainer Disaster Management Consultant Former Microsoft Disaster Advisor
Why is information important? noise becomes data when it has a cognitive pattern data becomes information when its assembled into a coherent whole which can be related to other information information becomes knowledge when its integrated with other information in a form that is useful for making decisions and determining actions, knowledge becomes understanding when related to other knowledge in a manner useful in anticipating, judging and acting, understanding becomes wisdom when its informed by purpose, ethics, principals, memory and projection Dee Hock, 1996
The Information Management Chain
Sources of Information
Data Collection Issues Information coming from multiple sources Information coming through multiple paths Information coming in multiple formats Some information digital, other analog Reliability of information Conflicting information Information Gaps Getting information from everyone is hard
Consider the volume of data DATA VOLUME = # of Forms Collected x Number/Type of Questions x Periodicity (Frequency of data collection)
Data Processing Framework
Format Structured vs. Unstructured Electronic vs. Paper vs. Word of Mouth Spelling Number format Date format Currency format Database vs. Spreadsheet Geo-tagging
Collation Identify different sources of data to compile from Agree methodology with ALL teammembers Identify Priorities EARLY Capture information about people and organizations into 3W Collect information into charts, matrixes, tables, etc. Ensure enough human resources to process Establish a reporting systems / forms Document what you are collating Try to compile information into one repository
High PRIORITY #1 OPERATIONAL IMPORTANCE PRIORITY #2 PRIORITY #3 Low Easy Medium Hard TIME / EFFORT INVOLVED TO PROCESS DATA Prioritization Graph Courtesy: UNHCR
Prioritizing and Processing Messages „There are 5 people trapped in the Caribbean Market“ Where is the Caribbean Market?When was this reported?Who reported it?How can we contact the person reporting?Has this already been reported?Has this been acted upon?Are the people alive?Is this a trust-worthy report?What happens if we ignore this report?
Where is the Caribbean Market?
When was this reported?
Who reported it?
How can we contact the person reporting?
Has this already been reported?
Has this been acted upon?
Are the people alive?
Is this a trust-worthy report?
What happens if we ignore this report?
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