Published on August 10, 2007
Effective Communication : Be heard, Be understood, and Listen © 2005 Cuyahoga Community College District
Clear, Concise Messages Effective Communication is when the message is received as intended.
Effective Communication is when the message is received as intended.
Clear, Concise Messages Focus on the listener Understand the message Ask questions if the message is not clear
Focus on the listener
Understand the message
Ask questions if the message is not clear
Factors that Influence Verbal Visual Vocal 7 % 55 % 38 %
Listening Misconceptions Hearing is the same as Listening Remember, hearing is passive and listening must be active—it requires “Giving and Receiving Constructive Feedback.
Hearing is the same as Listening
Remember, hearing is passive and listening must be active—it requires “Giving and Receiving Constructive Feedback.
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