Huge And Smart Progressive Case

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Information about Huge And Smart Progressive Case

Published on February 16, 2009

Author: smehro

Source: slideshare.net

Automobile Insurance Industry Analysis Chace Estes, Benjamin Fieman, Greg Holt, Anthony Kohrs, Jasmine Olkh, Natalie-Rosanna Rebot

Car Ownership Growth Number of registered vehicles increasing at stead rate, translating into growth of auto insurance industry.

PEST Analysis None Increased Efficiency Allowed for faster communication between agents and headquarters & shorter claims processing times Installed $28 million computer system Technology Change None Allowed for a more refined pricing system Smart pricing Picking “better risks” Social Change Competition Greater demand for auto insurance Led to increased car ownership Purchasing power increased steadily Economic Change Long Haul Truck Insurance industry was a risky market Forced Progressive to attack other markets. Retroactive price roll-back of 20% and profit-cap. Caused Progressive to move partially out of CA market Prop. 103 & Long Haul Truck Insurance Political Change Threats Opportunities Impact of Change Nature of Change

Auto-Insurance Industry Analysis NAICS 52412: Direct Insurance (except Life, Health, and Medical) Carriers This industry comprises establishments primarily engaged in initially underwriting (i.e., assuming the risk and assigning premiums) various types of insurance policies (except life, disability income, accidental death and dismemberment, and health and medical insurance policies).

NAICS 52412: Direct Insurance (except Life, Health, and Medical) Carriers

This industry comprises establishments primarily engaged in initially underwriting (i.e., assuming the risk and assigning premiums) various types of insurance policies (except life, disability income, accidental death and dismemberment, and health and medical insurance policies).

Auto-Insurance Industry Analysis Industry Detail NAICS code NAICS Title (and link to definition) Establishments Revenue ($1,000)‏ Annualpayroll($1,000)‏ Paidemployees 52 Finance & insurance 395,203 2,197,771,283 264,551,401 5,835,214 524 Insurance carriers & related activities 172,299 1,072,784,074 92,230,010 2,327,306 5241 Insurance carriers 38,739 995,511,823 65,858,315 1,588,015 52412 Other direct insurance carriers 23,561 307,694,978 30,374,111 683,119   524126 Direct property & casualty insurance carriers 20,903 299,236,173 28,655,057 639,751

Auto-Insurance Industry Analysis

Auto-Insurance Industry Analysis

Auto-Insurance Industry Analysis Description Market Cap P/E ROE % Div. Yield % Price to Book Net Profit Margin (mrq)‏ Price To Free Cash Flow (mrq)‏ Financial 5367.76B 6.503 16.284 6.888 1.372 13.259 3.116 Property & Casualty Insurance 320.34B 2.3 13.2 2.958 0.91 10.8 4.8 Allstate Corp. 11.54B 56.958 1.089 7.5 0.913 -17.187 NA Hartford Financial Services Gr 3.77B NA -8.557 1.5 0.3 NA 2.471 Mercer Insurance Group Inc. 90.16M 8.492 8.013 2.1 0.713 4.496 -10.947 Mercury General Corp. 1.83B NA -1.648 7.1 1.082 -30.616 19.896 ProAssurance Corporation 1.69B 11.288 12.074 NA 1.265 18.531 -2179.25 Progressive Corp. 8.89B NA -1.53 0 2.109 4.545 NA State Auto Financial Corp. 888.05M 79.61 1.328 2.7 1.126 -4.89 -45.136 21st Century Holding Co. 31.49M 3.739 10.555 18.1 0.395 -9.537 -2.916

General Flow of Automobile Insurance Industry Channel of Policy Sold Underwriter Internal sales force Independent agents Remote selling methods Background check Premium determined Policy written Premium paid Invest ROE of 9% Liability Coverage Claims and Operations Immediate Response System $100 $9 $6.40 { File Claim Call 1-800 Fault Action Tow truck Rental car Appraiser Repair Estimate Body shop Return Return car Adjust premium Channel Sales And Service Rate/Quote Underwriting Policy Issuance Claims Processing

Progressive Value Chain Inbound Logistics  Operations  Outbound Logistics  Marketing and Sales  After-Sale Service  Customer Premium paid by customer Data Gathering Customer satisfaction Profit Value Added Better Bets Rating, Underwriting and Investing Competitive Premium Policy issuing, billing and collections New policy sales, policy renewals, advertising Increased awareness and direct sales Time value of money Claims, train, recruiting, immediate response system Inbound Logistics After-Sale Service Marketing and Sales Outbound Logistics Operations

Value Creating Activities General Flow of Progressive’s Value Creating Activities Inbound Logistics Operations Outbound Logistics Marketing and Sales After Sales Service Satisfied Customers! Number Crunching Billing and Collections Data Gathering

Value Creating Activities Inbound Logistics: Data gathering. Collecting and analyzing accident data. Personalities, lifestyles, and driving habits of risk groups. Extensive data gathering resulted in 11 age categories and 14,000 different premium options. Conservative investment strategy: most liquid portfolio of all major auto insurance companies.

Inbound Logistics:

Data gathering.

Collecting and analyzing accident data.

Personalities, lifestyles, and driving habits of risk groups.

Extensive data gathering resulted in 11 age categories and 14,000 different premium options.

Conservative investment strategy: most liquid portfolio of all major auto insurance companies.

Value Creating Activities Operations Actuary Training Actuarial Methods & Investment Practices. Information Technology Rating, Underwriting, & Investing

Operations

Actuary Training

Actuarial Methods & Investment Practices.

Information Technology

Rating, Underwriting, & Investing

Value Creating Activities Outbound Logistics Policy Issuing Billing & Collections

Outbound Logistics

Policy Issuing

Billing & Collections

Value Creating Activities Immediate Response System Personal contact was made within 24 hours with over 75% of claimants. 56% of all claims were settled within 7 days. A toll-free 24 hour number was set up. Claim adjusters could write checks at the scene of the accident.

Immediate Response System

Personal contact was made within 24 hours with over 75% of claimants.

56% of all claims were settled within 7 days.

A toll-free 24 hour number was set up.

Claim adjusters could write checks at the scene of the accident.

Value Creating Activities Marketing and Sales: Agent Training New Product Development & Market Research Communication Technology New Policy Sales Policy Renewal Policy Repricing Create Network of Independent Agents/ Build up Internal Sales Force Agent Management Advertising Introduction of the Express Quote Service in California in 1992

Marketing and Sales:

Agent Training

New Product Development & Market Research

Communication Technology

New Policy Sales

Policy Renewal

Policy Repricing

Create Network of Independent Agents/ Build up Internal Sales Force

Agent Management

Advertising

Introduction of the Express Quote Service in California in 1992

Value Creating Activities After-Sale Service Adjuster Training Settlement Procedures Claims Response Loss Settlement Loss Control

After-Sale Service

Adjuster Training

Settlement Procedures

Claims Response

Loss Settlement

Loss Control

Value Creating Activities

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