Hrg kazakhstan 2014 (eng)

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Information about Hrg kazakhstan 2014 (eng)

Published on March 6, 2014

Author: KazakhstanPressClub


HRG Kazakhstan 2014

HRG Kazakhstan HRG Kazakhstan, formerly trading as BTI Kazakhstan, is the exclusive partner of Hogg Robinson Group worldwide network with partners in more than 130 countries all over the globe. Through our parent company Hogg Robinson Group, HRG has a long and prestigious history: more than 160 years of experience specializing in a range of high quality corporate services for multinational and national clients.

HRG Kazakhstan Established In 1995 Managing Director Yevgeniya Sauranbayeva Total Staff 50 Travel Centers Almaty, Astana, Atyrau, Aktau GDS Amadeus, Abacus, Gabriel, Local systems 24 Hour Service-local Yes Main Language(s) Kazakh, Russian & English

HRG Kazakhstan HRG Kazakhstan: • is a fully IATA licensed Agency. • joined BSP Kazakhstan since February 2008. •is recognized as one of the leading corporate travel management companies in the market. •has a high rating among the airlines as one of the most professional travel agency in the market. • is fully committed to total quality, management and delivers international service standards consistently through the quality of its personnel & new technologies, the key to its business success.

HRG Kazakhstan • We service global multi-national corporations as well as smaller and national organizations. • Among our clients there are following companies: BolashakAtyrau, Nycomed (Takeda), British Gas, British Embassy, PwC, DuPont, Eli Lilly, ATF Bank, Astellas, JTI, IBM, Nissan, Baker & McKenzie, South African Embassy, Tikkurila, FIOC, FSDS, Home Credit, Mercury, Chagala Group, AEA SOS Clinics, Ericsson, ILF, Rollce-Royce and many others.

HRG Kazakhstan Offices Offices: Almaty: 163, Furmanov street Telephone: +7 (727) 2582088 Facsimile: +7 (727) 2611980 E-mail: Astana: 8/1, Bokeikhan street Telephone: +7 (7172) 580308 Facsimile: +7 (7172) 580309 E-mail: Atyrau: Office 802, Business Center “Premier-Atyrau” 48, Azattyk street Telephone: + 7 (7122) 586827 Facsimile: + 7 (7122) 586828 E-mail: Aktau: Office 512, Business Center “Orda” 47A, Microdistrict 2 Telephone: +7 (7292) 751130 Facsimile: +7 (7292) 751131 E-mail:

Awards • Yevgeniya Sauranbayeva, the owner and Managing Director, received in 2000 the State award from the Government of the Republic of Kazakhstan, in the form of a medal for her “Exceptional achievments in services in Kazakhstan” • Andrey Bashkirov was nominated as the best Agent by Lufthansa • 1999 – Second Best Sales Agent. Austrian Airlines • 2000 – The Best Lufthansa Agency • 2003 – High Flyer Award for Sales Excellence. British Airways • 2004 – Diploma for significant achievments. Turkish Airlines • 2004 – For Sales Excellence. British Airways • 2005 – Certificate of Appreciation for Excellent Support and Contribution. KLM • 2006 – For Sales Excellence in appreciation of continued effort and support. British Airways. • 2006 – Certificate for Highest Producing Agency. Air Astana • 2007 – Certificate The Best Selling Gold Elite Agency. KLM • 2009 – Silver Star for Highest Producing Agency. Air Astana • 2011 – Silver Star for Highest Producing Agency. Air Astana • 2011 – Service Excellence Award in Kazakhstan. Lufthansa Group Airlines • 2012 – Silver Star for Highest Producing Agency. Air Astana

Resources Total personnel: 50 Operational staff: 40 Support & Management staff: 15

Working hours Monday – Friday: 09.00h – 18.00h 18.00h – 20.00h - a duty Travel Consultant Saturday: 10.00h – 15.00h – a duty Travel Consultant

24 hours HRG global assistance and local out of hours services • HRG global 24 hours emergency assistance via HRG global Call Centers. • Local emergency assistance: - Air tickets: a duty Travel Consultant is available via office mobile phones +77017134709 and + 7 701 712 61 06 24 hours a day / 7 days a week. - Hotel booking, organization of auto transport: +77017443041. - Visa services: +77017333753, +77017125266.

Corporate Travel Services •Air tickets booking and issuance for domestic and international flights. •Electronic tickets for the international airlines not presented in Kazakhstan (non-BSP KZ airlines). •Hotel reservations in Kazakhstan, the CIS and worldwide via General Distribution Systems (GDS) Amadeus, via on-line tools Cobra (Kuoni) and Go Global, and via HRG and non-HRG partners network. •Visa services: visa support, exit visas at Embassies, passport registration. •Worldwide Car Hire via GDS Amadeus, on-line tools and partners network.

Corporate Travel Services •Domestic rail tickets within Kazakhstan. •Rail Europe – European rail tickets and passes. •Airport pick-up/drop off. •Chauffer Driven Cars. •Air Charter. •Private Jets. •Conference and Corporate Event Management. •Incentive tours.

Corporate Travel Services •Meet and Greet at the Airport including VIP zone. •Group bookings. •Insurance. •Leisure Travel. •Tailor-made private tours. •Excursions, entry tickets to museums, theaters via online system Kobra (Kuoni).

Added Value Services • HRG Global Hotel Program. • HRG Global Travel Tracker Program. • GEMS - General Expense Management System. • Company & Passenger profiles. • Travel documents delivery. • Corporate miles program. • Passenger miles program. • Travel desk training. • Account Management. • Cost saving program.

MICE MICE: Meetings, Incentives, Conferences, Events. • Meetings: an internal union for 0-50 people not held on any client premises. •Incentive – a reward programme where staff are recognised for performance. •Conference – a large delegation of people (10+) being sent to an international or national delegation. •Event – a sporting or cultural event which tends to be fun and non business related. Example: World cup, staff days, team building.

MICE HRG Kazakhstan was the first company in the Kazakhstani market providing MICE services for corporate account on a professional level.

Cost Saving Program • Three party airline agreements on special fares based on a client’s volume. • Corporate airlines miles programs (Star Alliance - SACP, KLM/Air France – BlueBiz). • Hotel booking at a special client‘s rate via GDS Amadeus by entering a special client’s code. • Optimization of travel expense with the help of Reason Code Report. • Best price guarantee. • Transaction fee.

Management & Reports • Management Information System (MIS): global data consolidation and Client travel spend analysis. • Multiple reporting options: monthly or quarterly travel expense survey, monthly reporting according to a Client’s requirement. • Reason Codes – perfect way to monitor travel policy. • Account Management: quality control, client’s satisfaction questionnaire, regular meetings. • Company and Passenger Profile. • Assistance in travel policy creation. • Client’s Travel Desk personnel training.

Service configuration •Dedicated IATA trained Travel Consultant backed up with one more Travel Consultant under the supervision of Manager Corporate Department. •Written confirmation by e-mail on a service booking with information on fare rules and restrictions within 2 hours. For urgent travel requests reply with options within 1 hour. •Passenger Profile: passport data, frequent traveler card, class of booking, seat & meal preferences. •Minimum two logical options for each travel request. •Creative fare calculations on multi-segment air tickets.

Service configuration •All forms of payment: bank wire, credit cards, cash. •Dedicated Accountant. • Local out of hours emergency service via mobile telephones by a duty personnel. •HRG 24hrs Service Centres: We have 24hrs Emergency Service Centres in London, Dubai, Stockholm and Northbrook , Illinois.

Service Configuration Implant Office: Should the volume of your business be substantial, we can set up an implant office within your premises with ticketing capability for most of airlines. We would also have a daily courier service from our city office to your offices to supply any other documentation that you may require. We have a long and successful experience of operating implant offices as we were the first company in Kazakhstan providing services on the implant office base.

Our Proposal •Full complex of services according to your requirements. •Service provision as per a Client’s travel policy. •Dedicated staff. •Out-of-hours emergency assistance via mobile phones. •Best price guarantee. •Minimum two logical options for each travel request. •Global reach through HRG partners. •Account Management. •Reporting options on a Client’s travel spend. •Cost saving program. •Individual approach & flexibility. •Service Level Agreement.

Implementation We can accommodate your business with immediate effect and therefore we suggest that we can set up and agree Q&A session.

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