How to Write a Policy & Procedure Manual

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Information about How to Write a Policy & Procedure Manual
Business & Mgmt

Published on February 20, 2009

Author: rpbrown

Source: slideshare.net

Description

Put your business on auto-pilot by creating an effective policy and procedures manual for your business. Seminar and upcoming webinar from top technical writer Regina P. Brown shows you how!

Effective Policies & Procedures Manuals Put Your Business on Auto-Pilot Sample

Policy vs. Procedure? Policy is a philosophical statement, for example: “ Our policy is that we do not accept cash bills over $20.” Procedure is a how-to instruction, for example: “ If the customer hands you a $100 bill, please ask if he has an alternate form of payment, such as a $20 bill, credit card, or personal check.” Sample

Policy is a philosophical statement, for example:

“ Our policy is that we do not accept cash bills over $20.”

Procedure is a how-to instruction, for example:

“ If the customer hands you a $100 bill, please ask if he has an alternate form of payment, such as a $20 bill, credit card, or personal check.”

Chapter Organization Each chapter should include: Date last revised Authority person Personnel involved Policy statement Step-by-step procedures Examples Illustrations Sample

Each chapter should include:

Date last revised

Authority person

Personnel involved

Policy statement

Step-by-step procedures

Examples

Illustrations

Manual Organization Manual should include: 3 to 7 major sections 3 to 7 chapters in each section Cover page Table of contents Index Glossary Appendix of resources List of forms and reports Sample

Manual should include:

3 to 7 major sections

3 to 7 chapters in each section

Cover page

Table of contents

Index

Glossary

Appendix of resources

List of forms and reports

Publishing Choices: Hard copy (paper) Word document (can change) PDF document (can’t change) Online as html help file Consider: Audience Speed of publishing Online skills Sample

Choices:

Hard copy (paper)

Word document (can change)

PDF document (can’t change)

Online as html help file

Consider:

Audience

Speed of publishing

Online skills

THANK YOU! We appreciate you tuning in today. We’d be happy to offer you a seminar or webinar. For information about Technical Writing services for your company, please call: Regina P. Brown (888) 550 - 9340

We appreciate you tuning in today. We’d be happy to offer you a seminar or webinar.

For information about Technical Writing services for your company, please call:

Regina P. Brown (888) 550 - 9340

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