Published on September 18, 2018
How to Solve Streaming Issues on Alexa Devices? : Alexa Echo Help Visit On Our Website: https:// alexa-echo-help.com Contact Number: 6092322932 How to Solve Streaming Issues on Alexa Devices? Streaming Issues on Alexa Devices : Streaming Issues on Alexa Devices Are you facing any streaming issue in any of your Alexa devices? If yes then you are on the right page as here we are providing you with a common solution that you implement to solve streaming issues on Alexa devices. Know that the below tutorial or troubleshooting tips work with the following devices:: Know that the below tutorial or troubleshooting tips work with the following devices: Amazon Echo (1st Generation) Amazon Echo (2nd Generation) Echo Dot (1st Generation) Echo Dot (2nd Generation) Amazon Echo Plus Echo Show Echo Spot Amazon Tap Slide6: Before moving further, you need to keep in mind that most of streaming issue occurs because of slow internet connection or low bandwidth. If you are running any basic data plan, then you need to upgrade it to at least 512 Kbps or 0.51 Mbps . If your data speed is lesser than this, then make sure to upgrade it to solve streaming issues on Alexa device . Download Alexa App | Amazon Alexa App Not Working Slide8: Not sure about your internet speed, then feel free to contact your internet service provider so you can find the actual issue in starting. Apart from that if you are facing the Alexa device streaming issues any particular day, then it might be because of bad weather or issue from your internet service provider side. Wait for a few hours it will fix as soon as possible again you can ask your service provider about the issue. Reduce Wi-Fi Congestion : Reduce Wi-Fi Congestion If you have cross-checked all the issues mentioned above, then the next thing that you want to check is Wi-Fi congestion. If you have multiple devices on your Wi-Fi network then for sure, you will face a streaming problem especially when you are running a low-speed data plan, and your single Wi-Fi connects shares lots of devices. This can be a possible reason, but there are some more. Know how you can resolve them by following below tips: Slide12: To free up bandwidth on your network disconnect the devices that you are not using. For instance, you have connected two phones, but you are actually using one. In such a situation, you need to turn off the Wi-Fi of another phone as even in idle it keeps eats up data for some background processes . Alexa App Setup | Amazon Alexa Setup Slide14: Take your Alexa device closer to your modem or router especially it in on a different room. This is necessary as there might be any barrier that not let your Alexa device connected to the internet. Move your Alexa device away from any metal objects, walls, baby monitors, microwave, etc. as such barriers are one of the biggest cause that creates streaming issues on Alexa devices . Slide16: If you have placed your Alexa device on the floor, then try to place it on a higher location. It will be more preferable if you put it on the level of your Wi-Fi modem. This simple thing helps your Alexa device to get more range. Connect to Your Router’s 5 GHz Channel : Connect to Your Router’s 5 GHz Channel First of all, know that when you are going to solve streaming issues on Alexa devices , and you are about to connect to your router’s 5 GHz channel, then it works with all Alexa device except Amazon Tap so if you have Amazon Tap then its better to skip this part and jump to next section. Slide19: Many Wi-Fi devices only connect to the devices that support 2 GHz channel. If multiple devices are using the 2 GHz channel, then it can be a problematic situation as it makes the network speed slower. If you are using dual-band router, then you can easily connect your Amazon device to 5 GHz channel that is less congested in comparison to 2 GHz channel. Moreover, it promises you to provide less interference with better range. Restart Your Network Hardware and Alexa Device : Restart Your Network Hardware and Alexa Device Restarting any device is one of the old and traditional methods that surely work most of the time. You can take an example of your smartphone when it feels laggy , or it gets irresponsive what you do? You just restart the phone, and it works like nothing was happen, right? Gladly the same tactic works with Amazon devices. Try to restart your Amazon device, router or internet modem to solve streaming issues on Alexa devices. Here is what you need to do. Slide22: Turn off the modem and router for 30 seconds. Meanwhile turn off your Alexa device too. Now after shutting down for 30 seconds, all modem, router, and your Alexa device turn them on. Now check whether you solve streaming issues on Alexa device or not. If not then keep reading. Note Down Below Ports and Cross Check that These Ports Are Open on Your Router: : Note Down Below Ports and Cross Check that These Ports Are Open on Your Router: If you have put a firewall on your network, then you need to check whether UDP port is open for outgoing traffic. To make sure Alexa device access the internet properly you need to check these ports to Alexa to work properly: Slide25: 123 443 4070 5353 40317 49317 33434 If you are not sure about the firewall, then contact your network administrator, or you can also contact your internet service provider. Slide26: If any of the above methods didn’t help you to solve streaming issues on Alexa devices . Then you might be out of luck, but we don’t let you go without fixing your Alexa device. At the end we recommend you to take help of an expert. An expert who will help you to fix your problem in a couple of minutes. But the problem is from where you can find such an expert? Slide28: Don’t worry friends we have a full-fledged team of Alexa devices experts who have years of experience in fixing such problems. You just need to contact us that’s it. One of our representative or expert will talk to you and ask some questions related to your device. There are some problems that will be fixed after knowing the exact problem . Alexa.Amazon Setup | Amazon Echo Setup Slide29: Above troubleshooting that we promise to solve steaming issues on Alexa devices based on common issues. If the above guide doesn’t help you, then it means your device needs special treatment. And that treatment will be given by our expert. The best thing about our service is we let you fix your device yourself. We don’t just help you to solve streaming issues on Alexa devices, but you can call us for any issue that you are facing in your device .