How to Optimize Just-in-time Informal Learning 2-13-2014

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Published on February 19, 2014

Author: Xyleme

Source: slideshare.net

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Today, there are significant gaps when it comes to optimally using on-demand, just-in-time, informal learning. Why is that? And, why is just-in-time learning taking a backseat to formal course development, especially when the ROI benefits suggest so much upside potential?

Join Bryan Chapman, chief learning strategist with The Chapman Alliance as we explore the reasons why this important area of learning is lagging behind.

Learn the how to’s for creating and executing on an informal learning strategy that:

-plans for the core of informal learning, including on-demand accessibility, personalization, analytics (building a self-reinforcing model), and systematically keeping learning up to date
-creates a strategic vision that encompasses the main learning types (structured, informal and coaching/mentoring)
-applies content management best practices for optimal efficiency
-identifies and cultivate the skills needed to create excellent just-in-time learning

Bryan Chapman, a recognized thought leader, has been in the learning industry for over 20 years, providing strategic consulting, guidance and advice to organizations such as American Express, Home Depot, the American Red Cross, Ken Blanchard, IBM, Honda, and the U.S. State Department.

View the recorded Webinar by visiting this link: http://bit.ly/1gG8c0T

How to Optimize Just-in-time Informal Learning Bryan Chapman Chief Learning Strategist Chapman Alliance Recorded On: February 13, 2013

How to Optimize Just-in-time Informal Learning Bryan Chapman Chief Learning Strategist Chapman Alliance bryan@chapmanalliance.com Hosted by:

Think about it…. How many of you have completed an eLearning or ILT course in the last 2 weeks? 3

Think about it…. How many of you learned something online in the last 2 weeks? 4

What’s the difference between these two questions? How many of you learned something online in the last 2 weeks? How many of you have completed an eLearning or ILT course in the last 2 weeks? 5

The answer…. Generally Accepted Best Practice Informal, Ad Hoc, Self Learning, Justin-time, Just Enough Coaching, Mentoring, OJT Structured / Formal Learning 6

Learning Technology Ecosystem (today) Outsource Custom Courseware Developers Off-the-shelf pre-built courses Authoring & Development Tools Storefront (If Selling Learning) Learning Management System (LMS) Learning Content Management (LCMS) Informal On-demand, justin-time, just enough Social Learning Integrated Talent Management (iTM) Virtual Classroom, Virtual Lab (VLT, VILT, VLE) 7

software Learning Technology Ecosystem (today) soft skills Simulation Virtual Labs Groupware General Purpose pharma Outsource Info tech, Software government Academic Custom Courseware Developers Vertical Specialty physical IT and application Off-the-shelf pre-built courses Authoring & Development Tools association, non-profit Amazon Like 3rd party healthcare etc. eLearning ILT Support Materials Job Aid Virtual Classroom Learning Communities Informal Performance Support Integrated Talent Management (iTM) Leadership ILT Instructor-Led Learning Content Management (LCMS) Contextual Help Onboarding Learning Competencies Management Development Plans System (LMS) Storefront (If Selling Learning) On-demand, justin-time, just enough New Hire Orientation Recruiting Learning Management eLearning financial services Safety Legal & Compliance Specific Job Skills Desktop Sales & Product Social Learning Compensate Workforce Planning Performance Review Succession Planning Virtual Classroom, Virtual Lab (VLT, VILT, VLE) WebCast Hands-On Lab Webinar Coaching Mentoring Knowledgebase FAQ Board Network w/ Experts OJT Job Shadowing 8

Structured/Formal Learning 10% Mainstream Comfortable Budgeted Expected Measurable (Level 1 and Level 2) • Cost Effective • Skills spelled out in Job Description • Quantifiable development process • • • • • Outsource Custom Courseware Developers Off-the-shelf pre-built courses Authoring & Development Tools eLearning Storefront (If Selling Learning) Learning Management System (LMS) ILT Learning Content Management (LCMS) Instructor-Led Informal On-demand, justin-time, just enough Virtual Classroom Social Learning Integrated Talent Management (iTM) Virtual Classroom, Virtual Lab (VLT, VILT, VLE) 9

Coaching, Mentoring, OJT Time-tested Recognized Personal Collaborative Job Shadowing Observable Progress • Intuitive Approach • Structured Work Experiences • Working with a lot of organizations that are “still trying to figure out how to use.” • • • • • • Outsource Custom Courseware Developers Off-the-shelf pre-built courses Authoring & Development Tools Integrated Talent Management (iTM) Learning Management System (LMS) Storefront (If Selling Learning) Learning Content Management (LCMS) Learning Communities Informal On-demand, justin-time, just enough Social Learning Virtual Classroom, Virtual Lab (VLT, VILT, VLE) Coaching Mentoring 20% Network w/ Experts OJT Job Shadowing 10

Informal, Ad Hoc, Just-in-time, Just enough • Early successes with mobile learning • Non-budgeted • Should it be measured? • Backbone of Performance Support • Often misunderstood • Huge upside potential for ROI Outsource Custom Courseware Developers Learning Content Management (LCMS) Informal Contextual Help 70% Learning Management System (LMS) Storefront (If Selling Learning) Job Aid Off-the-shelf pre-built courses Authoring & Development Tools Performance Support On-demand, justin-time, just enough Social Learning Integrated Talent Management (iTM) Virtual Classroom, Virtual Lab (VLT, VILT, VLE) Knowledgebase FAQ Board 11

Informal, Just-in-Time Level 1 – Search search un-vetted Anyone Learner Is this effective informal, just-in-time learning? Absolutely! • • • • (I use this learning technique daily…often more) I know the risks I often compare multiple sources Information is generally very good (even if posted by a pre-teen) Love it! 12

Informal, Just-in-Time Level 2 – Focus procedures i LO’s product knowledge tutorials video demos case study (how to’s) reference search & taxonomy (structure) basic EPSS Publish as modular topics Expert (SME) Anyone Learner often professionally produced How much more effective? • Addition of authoritative content • Relevant, work-related topics (mapped to work environment) • Helps minimize information overload of “search only” • If done correctly, work is more productive and efficient 13

Informal, Just-in-Time Level 3 – Personalize procedures i LO’s product knowledge tutorials video demos case study (how to’s) reference search & taxonomy (structured) choice of format (personalization) prescriptive profile (personalization) Expert (SME) Anyone Learner often professionally produced Why personalize? • Learners get exactly what is needed • Removes barriers to content access (more choice) • Helps truly meet the vision of anywhere, anytime, anyplace • Ideally suited for content that is available “in the cloud” 14

Informal, Just-in-Time Level 4 – Analyze procedures i LO’s product knowledge tutorials video demos case study (how to’s) reference search & taxonomy (structured) choice of format (personalization) prescriptive profile (personalization) Expert (SME) Anyone Learner often professionally produced If you measure, does it cease to be formal? • Connecting learning to organizational achievement is “the Holy Grail” (Kirkpatrick, Level 4) • Analytics are the key to identifying the ROI of learning • Informal learning can appear on a learner’s transcript (send to LMS) • Identify content that is working vs. content that is not working well. • Can be used for gamification capture use performance data Evaluate i LO LMS Analytics data warehouse experience API, xAPI (Tin Can) odata 15

Informal, Just-in-Time procedures i LO’s product knowledge tutorials video demos case study (how to’s) reference Level 5 – Close the Loop Closing the Loop • Eliminate redundant and conflicting content search • Remember to ask learners what & taxonomy (structured) information they want and need to do their jobs better (often neglected) choice of format (personalization) • Let content developers and SME’s know Expert vetted prescriptive profile what the needs are (special cases) (personalization) • Modular learning content, used for just-intime, can often be used also in Expert structured learning (and vice versa) (SME) Anyone Learner • Informal, just-in-time learning fits nicely in often professionally produced Ask for need larger learning technology ecosystem the LMS capture use • NOTE: special case for vetted content data Publish need for content Analytics warehouse Up-to-Date performance data ? Map relevant content to… Maintenance Evaluate i LO i LO Structured/ Formal Learning i LO Social Learning Communities Content Curator experience API, xAPI (Tin Can) odata Possibly the Content Owner and/or Developer 16

Informal, Just-in-Time procedures i LO’s product knowledge tutorials video demos case study (how to’s) reference Level 5 – Close the Loop search & taxonomy (structured) choice of format (personalization) Expert vetted (special cases) Expert prescriptive profile (personalization) Anyone (SME) Learner often professionally produced Ask for need Publish need for content Up-to-Date ? Map relevant content to… Structured/ Formal Learning i LO Social Learning Communities performance data LMS Analytics data warehouse Maintenance Evaluate i LO i LO capture use Content Curator experience API, xAPI (Tin Can) odata Possibly the Content Owner and/or Developer 17

procedures i LO’s product knowledge tutorials video demos case study (how to’s) reference search & taxonomy (structured) choice of format (personalization) Expert vetted (special cases) Expert prescriptive profile (personalization) Anyone (SME) Learner often professionally produced Ask for need Publish need for content Up-to-Date ? Map relevant content to… Structured/ Formal Learning i LO Social Learning Communities performance data LMS Analytics data warehouse Maintenance Evaluate i LO i LO capture use Content Curator experience API, xAPI (Tin Can) odata Possibly the Content Owner and/or Developer 18

Why Just-in-time? (recap) Informal On-demand, just-in-time, just enough • Anywhere, anytime, and anyplace • Learning right at the moment of need, at the point of performance • Personalization (exactly what is needed in the format of choice) • Analytics are the key to measuring ROI and the impact of learning on organizational results (Level 4) • Constantly up-to-date through regular maintenance of informal learning objects (iLO’s) • Content can map directly to structured/formal learning and social/collaborative/learning communities • Important part of the Learning Technology ecosystem 19

Learning Technology Ecosystem (today) Outsource Custom Courseware Developers ILT Support Materials Learning Management System (LMS) Storefront (If Selling Learning) eLearning Job Aid Contextual Help Off-the-shelf pre-built courses Authoring & Development Tools Learning Content Management Performance Support (LCMS) i LO’s i LO’s i LO’s Informal On-demand, justin-time, just enough Social Learning Integrated Talent Management (iTM) Virtual Classroom, Virtual Lab (VLT, VILT, VLE) FAQ Board Knowledgebase 70% 20

Why Learning Content Management Systems (LCMS) are ideally suited for informal, just-in-time • Complete separation of content delivery format • Modular content can be repurposed and reused in structured/formal learning (eLearning courses, instructor guides, student guides, classroom visuals, job aids, etc.) without re-building • Using traditional methods of digital content authoring requires a separate development for each output type • Tree view structure and object-oriented view of a central repository, team development, provides a natural taxonomy of learning content. 21

Example of Content Developer view 22

Example of Content Developer view 23

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ROI Metrics: sources that will help you build a business case for informal, just-in-time, mobile, etc. • “The personal cloud will replace the personal computer at the center of users’ digital lives.” Gartner Research. [Personalization] • Employees spend about 23% or their working hours, searching for and gathering information that will help them do their jobs. – McKinsey Global Institute (link http://tinyurl.com/productivitythrusocial) • Companies that deployed mobile learning (survey respondents) said that they saw a 52% improvement in performance and an 83% increase in making learning available to users. The eLearning Guild • Most companies are still spending 70% of their training budgets of formal training that covers 10% of the organization’s development needs. Multiple sources. • Only 23% of line leaders reports being satisfied with the overall Effectiveness of the learning and development role [suggesting that 77% are unsatisfied] – Corporate Leadership Council 25

Skills Needed for Informal Learning Development Thinking Modular  Keeping Content Lean and to the Point  Keep it Simple  Agile, non-linear development  Working with a taxonomy  Using Simple Media  Making content visual/relevant  Concise, Step by Step  Thinking about Multiple Outputs  Design Main Path, Allow for More Detail (if wanted)  26

eGuidebook: How to Optimize Informal, Just-intime Learning (eBook & PDF) 27

Thank You! Bryan Chapman Chief Learning Strategist Chapman Alliance bryan@chapmanalliance.com Hosted by:

Learn More To learn more about Xyleme’s Integrated Platform, please contact Cindy Bequeaith at cindy.bequeaith@xyleme.com Engage with Xyleme: XylemeInc Company/xyleme-inc. ©2014 Xyleme, Inc. @xylemelearning 29

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