How to Get (and Keep) Your ITSM Initiative on Track

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Information about How to Get (and Keep) Your ITSM Initiative on Track

Published on July 29, 2008

Author: digitallibrary



Many IT Service Management (ITSM) projects fail, some spectacularly so. The Service Catalog and service portfolio management are hidden gems that can help you focus on the services that are crucial to your business. Many consider the Service Catalog as simply an interface for requesting services from IT. However, the Service Catalog, when done right, offers IT managers a roadmap for success. Learn how the Service Catalog just might be the savior of your ITSM initiative.

H to G ( d K ) Your ITSM Initiative on Track How Get (and Keep) Y I ii i Tk Hank Marquis Director, ITSM Consulting Sr. Analyst, ITSM Automation Enterprise Management Associates p g

Source: CA

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