how to dealing with difficult people

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Information about how to dealing with difficult people
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Published on June 19, 2011

Author: wicaksana

Source: authorstream.com

How to Dealing with Difficult People: How to Dealing with Difficult People www.humanikaconsulting.com Conflict: Conflict What is Conflict?: Conflict is inevitable! It’s a normal part of our lives, both in the workplace and our personal lives. Conflict will develop when we deal with a multitude of sensitive and important issues, including our children, pride, self-concept, ego and sense of mission or purpose What is Conflict? Conflict comes…: At work “Jessie doesn’t do ANY of his work, and then I get the blame for it. I’m going to go give him a piece of my mind” At home “Why is it that when it’s your time to watch the kids, you’re attention is completely glued to the game on TV? You’re completely irresponsible” At school “My professor is totally singling me out! This paper deserves at LEAST a B, I’m going to have to talk to the school about how incompetent he is” Just while living life! “I CAN’T believe that couple is letting their child scream through this entire movie. I’ll go over there after and tell them what bad parents they are” Conflict comes… Difficult People: Difficult People How does it start?: How does it start ? Lack of communication Someone looking for power or authority Weak leadership Change in leadership Failing to be open So what do we do about it?: Even though conflict is everywhere, it can be lessened, diverted, and (hopefully) resolved! So what do we do about it? What is the key?: What is the key? COMMUNICATION! MUST deal with the situation at hand: MUST deal with the situation at hand Failing to confront the conflict can result in many disastrous outcomes: Failing to confront the conflict can result in many disastrous outcomes Slide 12: “First, make sure that in the conflict, you aren’t the source. It’s easy to think the problem lays elsewhere.” Slide 13: If you find it hard to look at a problem objectively, it may be a good idea to involve someone who is unbiased to the situation. Involve a Third Party Slide 14: The Best Solution Is to Confront and Handle People "The ability to stand up to and confront and handle whatever comes the way of the organization depends utterly on the ability of the individuals of the organization to stand up to, confront and handle what comes the individual's way." — L. Ron Hubbard 7 steps to prepare yourself for dealing with the difficult people in your life: 7 steps to prepare yourself for dealing with the difficult people in your life 1. Make the decision to face up to the person directly and by yourself.: 1. Make the decision to face up to the person directly and by yourself. 2. Write down the exact problem you need to handle and your goal for the confrontation.: 2. Write down the exact problem you need to handle and your goal for the confrontation. 3. Write down a Plan or List of Points You Need to Make to Support Your Goal: 3. Write down a Plan or List of Points You Need to Make to Support Your Goal 4. Arrange the meeting where you will not be disturbed, preferably in a space you control: 4. Arrange the meeting where you will not be disturbed, preferably in a space you control 5. Start the meeting: 5. Start the meeting 6. Be sure to cultivate other more positive relationships in your life to offset the negativity of dealing with difficult people.: 6 . Be sure to cultivate other more positive relationships in your life to offset the negativity of dealing with difficult people. 7. Try not to place blame on yourself or the other person for the negative interactions. It may just be a case of your two personalities fitting poorly.: 7. Try not to place blame on yourself or the other person for the negative interactions. It may just be a case of your two personalities fitting poorly. “The greatest conflicts are not between two people but between one person and himself.”  Garth Brooks: “The greatest conflicts are not between two people but between one person and himself.” Garth Brooks

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