How to Collect Beneficiary Feedback

75 %
25 %
Information about How to Collect Beneficiary Feedback
How-to & DIY

Published on March 6, 2014

Author: SoftwareAdvice



Knowing how beneficiaries perceive the quality of your nonprofit’s services can influence mission impact and supports a culture of improvement. Constituent voice provides a more complete understanding of the value a nonprofit mission brings to the community in which it operates.

Despite the benefits, it’s estimated fewer than 20 percent of organizations include beneficiary feedback when assessing program impact.

This presentation provides an overview of what nonprofit practitioners should consider when implementing a feedback process.

How to Collect Beneficiary Feedback Tips for gathering constituent voice to improve nonprofit programs

Why Collect Beneficiary Feedback? Knowing how beneficiaries perceive the quality of a nonprofit’s services can greatly impact an organization’s strategies to improve and to assess the value of a mission in the communities in which it operates. There are five important considerations when developing a beneficiary feedback program, which include: • Collect actionable data • Determine which beneficiaries to survey • Decide whether you will collect data in-house, or hire a third-party • Choose a data collection method based on budget, population characteristics, rigor of the feedback you desire and how you plan to use the findings. • Use a frequent, light-touch approach for continuous feedback • Make program course corrections based on feedback

Collect Actionable Data Collect actionable data by asking questions in four performance categories: Service quality. • • Would you recommend this service to someone else? Did you get the resources and support you needed? Relationship quality. • • Do you want to try new services or products? Do you feel empowered by what your provider does? Importance. • • How important is this issue to you? Will you need this service again in the next 12 months? Outcomes. • Are you making progress with help from your provider’s service? • Are there positive changes in your life?

Determine Which Beneficiaries to Survey Decide which beneficiaries will be surveyed: Key considerations. • Nonprofits with a small number of beneficiaries can likely collect feedback from all beneficiaries • Nonprofits with hundreds or thousands of beneficiaries can choose a smaller sample size • No matter the size of the organization, surveying around 300 beneficiaries will provide statistically significant results “Focus Group Discussion” created by WhyOhGee used under CC BY / Cropped & resized.

Choose Who Will Conduct Survey Most data can be collected in-house, but sometimes it may be better to use a third-party service. Key considerations. • Anonymous feedback is typically more valid than non-anonymous feedback • If beneficiaries trust an organization, it may be possible to collect non-anonymous feedback, which can be more useful than anonymous feedback • Whether an organization collects feedback in-house or through an unbiased third-party depends on the number of respondents, budget and depth of the feedback an organization desires “Question mark chalk on pavement” created by Virtual EyeSee used under CC BY / Resized.

Select a Data Collection Method Which data collection method an organization chooses is dependent on several factors: Key considerations. • • • • Budget Characteristics of the survey population. For example, an online survey is a poor choice if the majority of beneficiaries lack Internet service The type of data to collect How an organization plans to use the data. For example, if an organization needs to collect data in real-time, a paper survey is a poor choice

Use a Continuous Feedback Approach Make collecting beneficiary feedback an integral part of program operations: Key considerations. • Survey frequently, as often as every three to six weeks • Keep the number of survey questions limited to one or two • Use in conjunction with in-depth feedback surveys conducted every 12-24 months

Make Course Corrections A continuous feedback loop enables continuous program improvements: Key considerations. • • Adjust, remove or create new service offerings • Predict future performance based on survey responses Identify bottlenecks and other problems in the delivery of program services “You Can Change the World” created by Anciss used under CC BY / Cropped & resized.

Read Report Read the full article on The Able Altruist @SoftwareAdvice /company/software-advice /SoftwareAdvice @SoftwareAdvice Software Advice™ is a trusted resource for software buyers. The company's website,, provides detailed reviews, comparisons and research to help organizations choose the right software. Meanwhile, the company’s team of software analysts provide free telephone consultations to help each software buyer identify systems that best fit their needs. In the process, Software Advice connects software buyers and sellers, generating high-quality opportunities for software vendors.

Add a comment

Related presentations

Belief comes through hearing. In order to have belief, we must listen, but we also...

Presentation held at the Etsy Team Captain Summit in Berlin, March 14-16, 2014

Download hack tool @

An how-to build an inexpensive Arduino Board for 5 USD.

step by step guide on how small businesses can start payroll software in -mid-year.

CLC Trendspotting - The Technologies of Makerspaces, presented by Edward Iglesias ...

Related pages

Imagining a World Where Beneficiary Feedback is the Norm

... 92 percent of nonprofits surveyed collect feedback from their ... Beneficiary feedback, ... The Center for Effective Philanthropy ...
Read more

beneficiaryfeedback - The Center for Effective Philanthropy

... Nonprofit Practices and Perspectives in Beneficiary Feedback. Facebook. ... nonprofits are also facing increasing external pressure to collect ...
Read more

Listening to Those Who Matter Most, the Beneficiaries ...

That’s because the fields in which beneficiary feedback is more difficult to collect are likely to be the very ... Beneficiary feedback isn’t ...
Read more

Markets For Good :: Challenges in Design For Beneficiary ...

The moral case for including beneficiary feedback in social sector work is ... we have learned many lessons about the challenges required to collect ...
Read more

CSCF learning brief: beneficiary feedback mechanisms

all but one said they collect beneficiary feedback aimed ... beneficiary feedback. ... CSCF learning brief: beneficiary feedback mechanisms
Read more

GEO presentation Beneficiary Feedback 20120312 Final 2

Audience Input What brought you to this session? How many of you collect beneficiary feedback currently to inform your grant‐making?
Read more

beneficiary feedback – Markets For Good

... we’ve been examining the theme of Beneficiary Feedback. We’ve chosen “beneficiary ... how we collect feedback, ... beneficiary feedback if we ...
Read more

Helpdesk Research Report: Participatory M&E and ...

1 Helpdesk Research Report: Participatory M&E and Beneficiary Feedback Date: 03.09.2010 Query: Please identify the existing literature on participatory ...
Read more

Beneficiary Feedback in Evaluation | Better Evaluation

Collect and/or retrieve data; ... is to analyse current practice of beneficiary feedback in evaluation and to stimulate further thinking and activity in ...
Read more