How to benefit from the Unified phenomenon

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Information about How to benefit from the Unified phenomenon

Published on December 5, 2007

Author: JeroenSpierings

Source: slideshare.net

Description

Presentation was shared at the EVUA board meeting in October

BT Unified Communications and Collaboration How to benefit from the Unified phenomenon? Jeroen Spierings Proposition Manager BT Global Services

What is happening today Do we ignore how advances in technology are changing the face of business?  Do we embrace every new trend with unbridled enthusiasm?  Do we sit on the sidelines, skeptical and wary?  Do we experiment? B.S.O.S* * Bright and Shiny Object Syndrome

Do we ignore how advances in technology are changing the face of business? 

Do we embrace every new trend with unbridled enthusiasm? 

Do we sit on the sidelines, skeptical and wary? 

Do we experiment?

Convergence key enabler Voice and data convergence Web 2.0 Fixed Mobile Convergence Video Conferencing IP Telephony Unified Messaging Presence Web Conferencing Portals, Wiki’s, Blogs Complexity in increasing

Voice and data convergence

Web 2.0

Fixed Mobile Convergence

Video Conferencing

IP Telephony

Unified Messaging

Presence

Web Conferencing

Portals, Wiki’s, Blogs

Collaboration – the real business opportunity Collaboration within the enterprise Speeds innovations, makes best use of (expensive) human resources Collaboration outside the enterprise Support dynamic supply chains, effective customer engagement Collaboration between systems Essential to enable collaboration inside and outside the business People Organisations Organisations Systems People Systems

Collaboration within the enterprise

Speeds innovations, makes best use of (expensive) human resources

Collaboration outside the enterprise

Support dynamic supply chains, effective customer engagement

Collaboration between systems

Essential to enable collaboration inside and outside the business

Each customer is different: From a technology perspective

Each customer is different: From a maturity and solution adoption perspective

So where are you on the adoption lifecycle Ask yourselves these questions: Does your organisation engage in close partnerships or affiliations with external organisations? Do you have a distributed workforce? Does your organisation employ many field-based people who spend a lot of time on the road? Does your organisation give employee productivity and job satisfaction a high priority? Have you implemented an IP-enabled voice infrastructure? Does your organisation have an ongoing plan to integrate its IT and telecommunications infrastructures? How easy is it to track down and contact colleagues and clients first time? How easy is it to find information you share regularly in a team and know you have the latest version? How easy is it to set up and conduct ad-hoc conference calls? Is email usage within your organisation increasing? Is your organization using wiki’s blogs etc.

Does your organisation engage in close partnerships or affiliations with external organisations?

Do you have a distributed workforce?

Does your organisation employ many field-based people who spend a lot of time on the road?

Does your organisation give employee productivity and job satisfaction a high priority?

Have you implemented an IP-enabled voice infrastructure?

Does your organisation have an ongoing plan to integrate its IT and telecommunications infrastructures?

How easy is it to track down and contact colleagues and clients first time?

How easy is it to find information you share regularly in a team and know you have the latest version?

How easy is it to set up and conduct ad-hoc conference calls?

Is email usage within your organisation increasing?

Is your organization using wiki’s blogs etc.

A planned approach UCC Deployment Phased Approach Unified Communications ready infrastructure Bottom up approach for UCC Business led and application driven Top down approach for UCC

The benefits of a planned approach Changes to complex distributed networks require controlled planning and flexible integration in order to deliver success. A bespoke migration plan must manage: Risk – Maintain existing customer service levels Cost – Optimise cost benefits across entire Convergence journey Functionality – Exploit the added functionality of IP voice Resource – Enable you to focus on your core business Geography – Connect people and sites wherever they are in the world

Changes to complex distributed networks require controlled planning and flexible integration in order to deliver success. A bespoke migration plan must manage:

The Unified Communications and Collaboration roadmap Consolidate Converge Extend

Journey 1 – Consolidate legacy

Journey 2 – Converge technologies

Journey 3 – Extend to Unified Communications and Collaboration Fixed Mobile Convergence Journey

 

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