advertisement

How to Avoid Employee Workflow Errors

50 %
50 %
advertisement
Information about How to Avoid Employee Workflow Errors
Technology

Published on March 2, 2014

Author: iridize

Source: slideshare.net

advertisement

How to Avoid Employee Workflow Errors by iridize

The Data Human errors are inevitable – that is what’s human about them. iridize.com

The Data We can’t eliminate errors, but we can try to minimize them by methodically identifying the source of common issues through workflow. iridize.com

It isn’t a linear process… … so we made a flow chart. iridize.com

Balance should be maintained between two parameters: The “How” Source: http://www.flickr.com/photos/29174632@N00/2208944056 iridize.com

The training process is important, no matter Balance should how simple, intuitive be straightforward the or maintained between two workflow is. parameters: Source: http://www.flickr.com/photos/29174632@N00/2208944056 iridize.com

In an organized onboarding process, the employees can ask questions in a legitimate context.* *Someone who has been doing the work for months or years will hesitate to exhibit ignorance. iridize.com

Keep the option for guidance open, even after the training is over. Site tours and tooltips can pick up where the trainer left off. iridize.com Hi there, employee! Would you like to run through the tutorial again, this time at your own speed?

The “Why” iridize.com

Now, we scrutinize the workflow: 1.What are the workflow stages? 2.# people who interface with the process? 3.How many back and forth-s? 4.What are the ancient precedents? 5.What is the work scope of each stage? 6.Are all these stages really necessary? iridize.com

Remember, you’re only collecting information at this point. Consider sketching a flow chart to help visualize complex relationships and hierarchies. Source: https://xkcd.com/518/ iridize.com

The Structural Bottleneck iridize.com

A structural bottleneck is characterized by some inherent flaw in the process. It should be fairly easy to identify. Img source iridize.com

More clues: an element that slows down the workflow, confuses employees or lays the ground for some overlooking, falling-in-betweenthe-cracks or simply misunderstanding. Source: http://www.flickr.com/photos/53370644@N06/4976494944/ iridize.com

Rethink the Process iridize.com

It is now time to rethink the workflow:  Is one of the stages unnecessarily long?  Can any stage be made more efficient?  Can you merge any of the stages? iridize.com

Example: Bottleneck: path from Ordering to Billing is too long. Problem: bills aren’t always sent on time. Solution: automate part of the process (e.g.: CRM notifications). Result: Billing will expect and inquire after it, not just react to Sales and Distribution. iridize.com

Delegate Ownership iridize.com

Let your employee own the workflow. S/he should review it, make recommendations for improvement and see them through. S/he will feel more connected to their work, invest more effort in doing a better job. S/he will concentrate more and actively avoid making workflow mistakes. iridize.com

The Human Bottleneck iridize.com

The human bottleneck is obviously more sensitive and requires more delicate handling. iridize.com

How to identify it: measure several employees’ performance of the same task. If only one of them is underperforming – it’s probably a professional challenge, not a structural workflow issue. iridize.com

Devise Support Mechanisms iridize.com

Not everyone is a Time Management Whiz. Your job:  Help contain the challenge  Find tools to deal with it  Manage employee frustration  Decrease workflow errors Top left: Trello, Wunderlist, Remember the Milk, Time Management Ninja, Cold Turkey, Any Do, Pomodoro Technique iridize.com

And finally – let your employees make mistakes. They need to know it’s manageable (if far from welcome). Only people who do, make mistakes. So afford your employees room to make the occasional error, so that they can do and do well – the rest of the time. iridize.com

Why Hope That Was Helpful! We Iridize Mobile? Read more about onboarding solutions at blog.iridize.com Or request a demo at contact@iridize.com iridize.com

Icons in this presentation made by Freepik from Flaticon.com: iridize.com

Add a comment

Related presentations

Presentación que realice en el Evento Nacional de Gobierno Abierto, realizado los ...

In this presentation we will describe our experience developing with a highly dyna...

Presentation to the LITA Forum 7th November 2014 Albuquerque, NM

Un recorrido por los cambios que nos generará el wearabletech en el futuro

Um paralelo entre as novidades & mercado em Wearable Computing e Tecnologias Assis...

Microsoft finally joins the smartwatch and fitness tracker game by introducing the...

Related pages

How to avoid employee workflow errors | read at Iridize Blog

Which errors are structural, which caused by human workflow, what is the difference and how can both be avoided? All the answers and more:
Read more

How to Avoid Employee Workflow Errors - Technology

1. How toAvoid Employee Workflow Errors by iridize. 2. The DataHuman errors areinevitable – that is what’s human about them. iridize.com. 3. The Data ...
Read more

dilbert Archives | Onboarding and Training for Web ...

How to Avoid Employee Workflow Errors. Human errors are inevitable ... © Copyright Onboarding and Training for Web Applications ...
Read more

D’oh! Use BPM and Workflow to Avoid Little Errors ...

Use BPM and Workflow to Avoid Little Errors that can have Big Consequences ... Redistribute work based on employee ... With DocFinity BPM/Workflow, ...
Read more

Nagoya hospital taps Toyota's famed workflow to reduce ...

He introduced ways to avoid mistakes in the ... famed workflow to reduce staff errors by ... group parts manufacturer employee. ...
Read more

PeopleSoft Enterprise eProfile 9.1 PeopleBook

... address changes to avoid processing ... , workflow status, or employee ID. Reviewing Errors and Warnings. The Workflow Inquiry enables the self ...
Read more

Create a SharePoint 2010 workflow in Visio - Visio

Create a SharePoint 2010 workflow in Visio. Applies To: Visio Professional 2013, Less. ... to avoid validation errors. From the Shapes window, ...
Read more

Minimising human errors in the workplace | Willis Resilience

Minimising human errors in the ... risks can make an employee feel more comfortable about cutting ... them and enables them to take steps to avoid ...
Read more