How can user experience and ethnographic research techniques inform the library of the future?

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Information about How can user experience and ethnographic research techniques inform the...

Published on March 11, 2016

Author: HannahHaines

Source: slideshare.net

1. The user-centred librarian’s wish list •facilitate users to identify and achieve their goals •enable an experience that exceeds their expectations •pursue what works, remove what hinders •understand, don’t presume

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