Published on February 17, 2014
HOW A UNIFIED COMMUNICATION PLATFORM CAN SUPPORT REAL-TIME COLLABORATION, PRODUCTIVITY AND EFFICIENCY ACROSS YOUR ENTIRE ORGANIZATION
WHO AM I TO BE TALKING ABOUT THE ROLE OF LYNC, STRATEGY, & INTRANETS? ABOUT ME & NLC
WHY NLC’S DEFINITION OF “INTRANET” IS MORE THAN SHAREPOINT?
3 THINGS I KNOW ABOUT NLC’S WORLD TODAY AND TOMORROW SPEED
3 THINGS I KNOW ABOUT NLC’S WORLD TODAY AND TOMORROW COMPLEXITY
3 THINGS I KNOW ABOUT NLC’S WORLD TODAY AND TOMORROW CULTURE
BACKGROUND ON NLC AND ENVIRONMENTAL AND SYSTEMIC CHALLENGES WE TRYING TO SOLVE
LETS LOOK AT TWO VERY DIFFERENT PERSPECTIVES OF OUR DIGITAL WORLD ONE.
I.T. INVESTMENT LEVELS AS A PERCENTAGE OF THE U.S. ECONOMY HAVE REACHED A 14 YEAR HIGH. Neochange, Inc 2012 Adoption Insight
CONTRAST THAT MESSAGE WITH THIS
ENTERPRISE SOFTWARE EFFECTIVE USAGE RATES HAVE STALLED AND ENDUSER PRODUCTIVITY LOSS IS AVERAGING 17% Neochange, Inc 2012 Adoption Insight
YAY FOR US … FRIDAYS OFF!
WHERE DOES THAT LEAVE ALL OF US?
Toronto | Ottawa | Calgary | Regina | New York | Brazil
WHAT WE HAVE IS A FAILURE TO COMMUNICATE
THE POTENTIAL OF TECHNOLOGY VS. THE ACTUAL USER NEEDS & ABILITIES CHALLENGE
WE WERE KEENLY AWARE OF THE POTENTIAL BENFITS OF INTEGRATED COMMUNICATIONS & ENHANCED CONNECTIONS
BUT I WAS ALSO KEENLY AWARE THAT WE NEEDED TO SOLVE ONE MAJOR AND GROWING PROBLEM TEAM COMMUNICATION
I BEGAN ASKING THE QUESTION WE ASK OUR CLIENTS WHEN WORKING FOR THEM QUESTIONS
1. WHAT’S THE BUSINESS PROBLEM ARE WE TRYING TO SOLVE? 2. IT IS REALLY “SOLVABLE”? 3. HAVE WE TRIED BEFORE TO SOLVE THIS PROBLEM WITH TECHNOLOGY? 4. WHAT ARE WE MEASURING TO KNOW FOR SURE? 5. DO WE HAVE A PLAN ON HOW TO GO FROM HERE TO THERE? 6. PERFECT, TIMELINE, COST – PICK ONE
Measuring Outcomes Who Participated? Executives 9% Team Members 44% Team Lead 19% Sales/Marke ting/Com 28% How Often? Infrequent participants 21% Never publish 47% Moderate publisher 16% Frequent publishers 16% 36
Measuring Outcomes What Did They Say? “Customer is looking to build a vendor management template for SharePoint. Do we have anything that could jump start his process?” “Trends in online giving in the US. Big spike at end of year and really significant growth 2007 vs. 2009. Avg. dollar value of online gifts is higher than traditional channels as well.” Locating internal expertise 23% Social info 32% “Personality traits of Mac people vs. PC people: which one are you? http://blog.hunch.com/?p=10124." Knowledge inflow 33% Corporate news/updates 12% “NLC just launched FAST on MSN.ca -Congrats to John and his team, amazing work!” 37
MONTH OF JULY • 44,000+ INSTANT MESSAGING MESSANGES EXCHANGED • OVER 344 HOURS OF AUDIO CALLS AMONG NLC STAFF • OVER 5 HOURS OF VIDEO CONFERENCING BETWEEN NLC STAFF • 56 FILE TRANSFER SESSIONS • OVER 300 APPLICATION / DESKTOP SHARING SESSIONS
KEY LEARNINGS 1. BE PREPARED TO BE UNPOPULAR AND RUTHLESS IN YOUR RESOLVE TO “SOLVE A PROBLEM”, NOT “ALL PROBLEMS” 2. DON’T INVENT PROBLEMS – FOCUS ON THE BIG ONES 3. ALMOST EQUAL EFFORT NEEDS TO BE APPLIED TO ENSURING EFFECTIVENESS AND ROI AS TO DEVELOPMENT.
Shannon Ryan President and Co-founder firstname.lastname@example.org 416.203.2997 ext. 225 QUESTIONS?
1. how a unified communication platform can support real-time collaboration, productivity and efficiency across your entire organization
... platform can transform an organization ... a unified communication platform can support real-time collaboration, productivity and efficiency across ...
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