Hospitality P3a

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Information about Hospitality P3a

Published on March 3, 2009

Author: shiva_p5oauthor


Slide 1: Why is the House keeping department considered as the backbone of a hotel? Prepare a 3 minute oral presentation with the help of slides. TASK-3(P3a) Slide 2: The House keeper is the only departmental head who has access to every department. The only departmental head to maintain relation with other departmental heads and thus obtains an overview of the entire operation The Housekeeping staffs are the eyes and ears of the management. The guest forms his impressions by seeing the furnishing ,spotlessly clean ,and air odor free room. Hence it plays a major role in retaining or loosing of a guest. Slide 3: IMPORTANCE OF HOUSEKEEPING: It deals essentially with cleanliness and all ancillary services attached to that. Cleanliness is important for health and well being. One can not feel comfortable in an environment which is not clean . The hygiene of housekeeping is essential .We should stress and demonstrate clean and correct methods to keep the room hygienic. Housekeeping in a hotel provides the accommodation for the guests. Aguest spends more time alone in the room if he doesn’t find it clean then he would loose his confidence in the hotel and change over to another. are the Laundry ,dry cleaning valet service Pressing etc Slide 4: The guest linen provided in the It provides second service as per the request of the guest. Other services provided room should also be of superior quality and hygienically cleaned as the guest is going to touch it to his body. Dirty linen is unforgiving in any hotel. Pillows and mattress as well should be checked before letting out the room for the next guest. The maximum revenue comes from the sale of the rooms, therefore stress must be paid to proper cleanliness of guest rooms and all public areas which are in continuous contact with the guests. Cleanliness involves health which is happiness in our lives, therefore it’s not something to be ignored at our homes or at work places Hence Housekeeping is considered as the backbone of a hotel.

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