Horton ALA Moving Mountains

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Information about Horton ALA Moving Mountains
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Published on February 29, 2008

Author: Lassie

Source: authorstream.com

How Do You Build A National Courier Service?:  How Do You Build A National Courier Service? My Perspective: Colorado’s Courier:  My Perspective: Colorado’s Courier COLORADO STATISTICS 2007 LRS* study found Colorado libraries using the state’s courier saved 250% over the least expensive alternative - the U.S. Mail 470 libraries ship about 5 million items www.lrs.org Who Currently Manages Library Courier Systems?:  Who Currently Manages Library Courier Systems? Large public library systems (Denver, Chicago) Large university systems Some multi-state college systems (CIC- Big 12) Regional library systems (MO, MA) Statewide systems (CO, WI) Multiple state consortium systems (Orbis/Cascade - WA, OR, ID) Links between separate courier systems (Mintex & WI) Trucks, Vans, Llamas, and Camels:  Trucks, Vans, Llamas, and Camels Self-run, home-grown systems Own trucks and hire drivers, etc. Contractual Services with Delivery Vendors Velocity Express, American Courier, U.S. Cargo, Lanter, etc. Hybrids Wisconsin uses both its own trucks & drivers and uses a vendor service What Would a National Courier Service Look Like?:  What Would a National Courier Service Look Like? Two Models:  Two Models Monolithic Structure New federally, funded government program Federal legislation Central administration Own a fleet of trucks OR Contract with Fed Ex, UPS, etc. Regional Structure Link existing regional couriers together Help new couriers form Forge links between existing couriers Regional autonomy Linked Regional Couriers: A Three Legged Stool:  Linked Regional Couriers: A Three Legged Stool Ordering (ILL) system Rethinking Resource Sharing Physical delivery systems Agreements Coverage: A Map with Blanks:  Coverage: A Map with Blanks Some states have NO service Can existing couriers expand or link? Example: Could Colorado link with TexShare? Many states have at least partial courier service A Regional Approach:  A Regional Approach Create regional courier systems Geographically contiguous regions Reduces moving time, cost & system complexity Line Hauls and Sorting Hubs:  Line Hauls and Sorting Hubs Tiered system Labeling :  Labeling No label consistency Need META-LABELING System National code system Allow for easy sorting at hubs Each package has 2 labels A national & local label Packaging:  Packaging Standardized totes, large bags, or individual packages? What type do you use? Large totes for regional sorting hub Smaller bins to redistribute materials within a region Talk about individual packaging costs later Courier Management Systems (CMS):  Courier Management Systems (CMS) New commercial product on market Quipu Group www.quipugroup.com Others? Provides a searchable interface for member libraries Locations, codes, etc. Management functions Billing module, routing information, etc. Could a CMS be used to help manage regional systems? Coverage and Cost Questions:  Coverage and Cost Questions Standardized pricing Can we get reduced pricing through economy of scale? Do we have geographic price neutrality? Or do we charge per line haul and sort? 48 state or 50 states involvement What about Alaska and Hawaii? International Canada, Mexico, and beyond? What about FedEx or UPS?:  What about FedEx or UPS? Advantages Link to home delivery Widespread availability Lots of return drop-off points Name recognition Best when 1 or 2 day turn-around is required (GWLA) Disadvantages May not be their market Price increases based on: Package weight Delivery Time Distance traveled (regions) Individual packaging is labor & material expensive Not suited for high volumes (millions of transactions) Per Piece Pricing (3 day delivery):  Per Piece Pricing (3 day delivery) Criteria Price Weight Low Volume Examples High volume example * Regional price variation 2003 LRS Study :  2003 LRS Study Typical packing costs for UPS, Fed Ex… Materials include bubble wrap, envelopes or shipment boxes, tape and labels. Prices vary but can add from $1.79 to $3.99 per bundle shipped Individual Packing Labor Time 3 DVDs 3 minutes 4 books 5 minutes 5 large books or DVDs 6 minutes www.lrs.org Awareness:  Awareness How widely accepted is resource sharing? Will librarians allow patron-placed holds, agree to link their ILL systems, open their collection to other libraries? Are librarians aware that some existing courier systems move 5, 10, or 15 million items annually? Imagine how many items regional systems could share? Agreements:  Agreements We have to: Find funding Link ILL systems Create courier coverage in every state Develop agreements on labeling, packing, etc Develop a regional management structure Work with BCR, AMIGOS, SOLINET, etc OR create a new non-profit organizations A Proposal:  A Proposal Create 4, 5, or 6 overlapping national regions Move 95% of items within regions Whenever possible use existing regional couriers Use a national service (UPS, FedEx, etc) when you need to cross regional lines Keep as much autonomy per region as possible A Proposal (cont.):  A Proposal (cont.) Regional Management Structure Non-profits like BCR or AMIGOS Initial Funding IMLS Grant Pilot program to create a successful regional system linking several existing couriers We can explore this idea at ALA Midwinter ASCLA ICAN Physical Delivery Discussion Group Who’s driving? BOTTOM LINE:  BOTTOM LINE FAST Quick turnaround time (a few days max) Very low cost Around $2 - $3 per item MUST be both faster and cheaper than the US Mail

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