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Helping Quick Service Restaurants Increase Customer Service Success

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Information about Helping Quick Service Restaurants Increase Customer Service Success
Technology

Published on March 10, 2014

Author: KelliePeterson

Source: slideshare.net

Description

Quick Service Restaurants are striving to operate with acute understanding of the interaction between customers and their facilities. With shopper Queue Wait Time and Traffic Data, QSR executives are becoming experts on customer traffic, queue management and other metrics used to enhance both the experience and the bottom line.
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iInside, helps you make the business decisions that drive your restaurant’s performance. Queue Optimization Measurement leads to accountability. Accountability drives exceptional performance. iInside queue analytics ensure this critical step in the process delivers a positive experience. Reduce front door U-turns and increase order size. • Measure wait times both in the store, and at the drive-through • Understand the true wait time – the time waiting to order through order completion • Measure wait times in lines that change shape and size – effortlessly • Understand the relationship between wait times and register staffing – by hour and by day. • Real time queue management as well as historical reporting. Workforce Management Efficiencies Measure time-in-store precisely by hour and by day across the chain. Indoor location analytics enable you to make informed decisions about how, when and where to provide the right store personnel. • Peak traffic hours and staffing requirements • Optimum times for cleaning, stocking, back room tasks   Loyalty Campaign Success iInside helps QSR operators better manage and extract additional value from loyalty campaign strategies. • Identify loyalty program shoppers upon entry • Measure customer return rates and location preferences • Deliver the right offers to loyal customers at the right time Marketing Campaign Impact iInside uniquely provides powerful analytics to help measure the overall performance and detailed impact of highly targeted and enterprise marketing strategies. • Benchmarking for marketing campaign impact • Impact of individual campaigns on overall restaurant traffic • Measure the effect of marketing and signage on draw rates within malls, food courts and shopping centers. Best-in-Class Technology iInside gives QSR operators the ability to measure customer behavior using their existing wireless and/or new sensors to offer real-world advantages: Accuracy: iInside solutions are accurate to within one meter. That means we can reliably and accurately deliver data specific to leadership needs. Quick Service Restaurants are striving to operate with acute understanding of the interaction between customers and their facilities. With shopper Queue Wait Time and Traffic Data, QSR executives are becoming experts on customer traffic, queue management and other metrics used to enhance both the experience and the bottom line. QSR Retail Traffic Analytics: Helping Quick Service Restaurants Increase Customer Service Success

Call 877.500.9379 (714.685.9776 to request a demo) | info@iinside.com | www.iinside.com Cost Effectiveness: iInside solution technologies are manufactured, implemented and managed at the lowest possible cost. Our fees are monthly, with no upfront charge for software, hardware or solution design. Extensibility: iInside’s infrastructure is uniquely based on a platform designed to meet your indoor location analytics needs for the foreseeable future and easily accommodate future system enhancement. Ease of Ownership: A location system is impractical if cumbersome and costly to manage. iInside technologies make solutions simple to deploy, maintain, upgrade, enhance and move. Coverage: Shopper behavioral consultants base their recommendations on far less than 1% of shopper data. By comparison, an anonymous iInside solution can track as many as half the shoppers in a store – a massive sample size for Business Intelligence. Additionally, when using our Active Location technol- ogies along with your mobile loyalty apps, iInside sees every shopper with the integrated application. Privacy: Each time iInside “detects” a device, the system receives a unique identifier (typically a MAC address) and uses a powerful encrypted algorithm to convert that identifier into a new, irreversible one. Each device is identified only by that number, which contains no personally identifiable information. As an extra step in privacy protection, iInside never stores the original unique device identifier. Take the Next Step to Improved Performance Contact iInside today and learn how the industry’s most advanced, most accurate location analytics can put your company on a path to greater customer loyalty, increased sales and long-term growth. iInside, a WirelessWERX company. Contact info@iinside.com or call 877-500-9379 or 714-685-9776 to request a demo.

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