Help Now Guardian Network

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Information about Help Now Guardian Network

Published on February 16, 2014

Author: HelpNow



Help Now's Network Management Services

Network Design, Configuration, Maintenance, Management, & Support Your network is the basic IT infrastructure that keeps you and your business connected. It enables communication between all of your computers and devices, as well as their access to the cloud. Network Design, Set Up, & Configuration VPN Set Up & Management Security & Protection Best Practices Complete Wireless Set Up & Maintenance Plans & Options Customized To Your Business Switch, Router, & Firewall Device Support Proactive LAN Management Bandwidth Allocation & Optimization On-Site Cable & Patch Panel Troubleshooting We Handle Communication To Your Vendors 15 E. Uwchlan Avenue Suite 402 Exton, PA 19341 6 1 0 .5 9 0 .4 6 9 5 F a x: 6 1 0 . 646. 0726

Managed Network Service: What To Expect & Demand Network Set Up & Configuration From framework planning to on site set up, configuration, and on-going maintenance we get the job done right. Security & Protection Implement industry best practices and custom security protocols to ensure your data is protected around the clock and at every level. 100% Customized Design & Pricing Flexible contracts deliver options to grow, contract, or change as your business evolves. Vendor Management Don’t waste your time talking with IT vendors whose sophisticated terminology only confuses you more. We become your Technical Representative handling all your service provider communications. Support & Troubleshooting Our help desk is designed to get you the support you need, when you need it. Call, e-mail, or visit our support site for any of your network concerns. 24/7 Monitoring Our robust monitoring platform never sleeps. We are always on the look out for network environment threats and security breaches to make sure your data is protected and up to date. Bandwidth & QOS Choose where how you want to allocate your resources so your IT infrastructure is fully optimized for peak performance. Maintenance & Updates Our updates and patches are executed daily to ensure you’re always operating at your best. These best practices prevent hardware and firmware malfunctions keeping your network online. Your IT Rep We position ourselves as your technical contact to your domain and email hosting providers. This affords us the opportunity to cut out your “middle man” responsibility role and leave the technical resolutions to us. Device Coverage & Configuration Firewall Set up and on-going configuration changes Support and troubleshooting Updates and routine maintenance ISP Router On-site hardware repairs Quality Control Remote diagnostics ISP downtime prevention (back up planning) Managed Switches Set up and on-going configuration changes Software updates and maintenance Virtual LAN (VLAN) framework and customization LAN traffic allocation (i.e. separate voice & data traffic) Cable Management On site cable and panel punching Wiring Internal Routers Set up, configuration, and on-going maintenance Maintain code updates New functionality software updates Ethernet protocols Wireless Access Point Framework implementation Maintenance and Best practices development Data protection and security Internal and external (guest) access levels Virtual Private Network (VPN) External network access set up and configuration Security best practices implementation Maintenance and support GUARDIAN NETWORK 2

Network Design, Configuration, Maintenance, Management, & Support Function Up/Down Monitoring (Ping) - Business Hours Device Down Notification - Business Hours Up/Down Monitoring (Ping) - 24/7 Device Down Notification - 24/7 ISP Interaction for Device Down Assesement of all network devices Web Host Support Email Host Support DNS Record Administration Domain Registrar Administration ISP Interaction for all technical requests Network Diagram / Asset & Vendor Report Onsite Support x x x x x x x x x x x x x x x x x x x x x x x x x Firewall Config Firmware Updates Port Forwarding (Inside/Outside) Port Blocking IP Blocking DHCP Configuration NAT Configuration Credential Management QOS Management / Config x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x Wireless Access Point x x x x x x x x x x x x x x x x x x x x x x x x x Wireless Assement & Recommendation Configuration of Device - SSID Maintenance - Security management Wireless Router (WAP w/ Router Features) Separate Guest & Internal Network Super Secure Internal Wireless Installation x x Switch Credential management VLAN Configuration Installation of Upgrades and Replacement Router (Non-ISP) Credential management Routing Updates Configuration Backup Firmware Updates VPN Management on Firewall Remote Access Management x Site to Site Management x User Management External Network Security Scan / Open Port Scan (Monthly) Port Scan Vulerbility Resolution Cable Maintenance One Time Cable Clean-up Patch Panel Troubleshooting **Ask about out Intrusion Detection & Prevention add-on features. GUARDIAN NETWORK 3

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