Hector Santana's resume

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Information about Hector Santana's resume

Published on July 13, 2016

Author: HectorSantana13

Source: slideshare.net

1. Hector B. Santana 2141 Starling Ave, Apt 201 Bronx, NY 10462 646-374-7661 hblue2020@aol.com Professional Skills  Fluent in English and Spanish  Detail-oriented goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards  Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings  Skilled in Microsoft Outlook, Word, Excel, PowerPoint, and Publisher Experience: ABM , New York,NY 12/2015 – 4/2016 Return To Work Coordinator  Developed and implemented a Return to Work program while educating the work force  Monitored the transition to work plan by documenting and implementing the duties the employee will be returning on until the employee is cleared to return to work without restrictions  Educated the employee on his or her workers comp benefits and progress  Acted as the point of contact between the employee and Workers Comp plan adjuster  Coordinated claims case management with physicians and other health care professionals  Identified cases in need of medical management and requiring workplace surveillance  Evaluated injured employees’ compliance with prescribed physical therapy regimens  Handled all Spanish phone calls Empire State Building Trust Co., NewYork,NY 09/2015 – 12/2015 Administrative Assistant / Sales Representative  Responsible for interfacing with customers and prospective clients by phone, fax, and email  Responsible for receiving, processing, and invoicing new orders  Handled all customer complaints  Assisted in all group tours throughout the Empire State Building  Handled and monitored all refunds and donation requests  Distributed all commissions for outside vendors CenterLight Healthcare (through Axion LLC), Bronx,NY 06/2015 – 09/2015 Administrative Assistant  Managed the day-to-day calendars for the company Chief Compliance Officer and SVP of Finance and Administration  Answered telephone for the Chief Compliance Officer  Filed and recorded corporate documentation and obtained signatures for financial documentation  Coordinated agendas from various departments for staff meetings  Sorted and distributed incoming communication data including faxes,letters, and e-mails for the Compliance Department  Prepared Microsoft Excel spreadsheets with patient information for audit purposes

2. Hospital for Special Surgery, New York,NY 07/2012 – 12/2015 Administrative Coordinator/ Patient Service Coordinator, International  Provided smooth outpatient and inpatient flow in such areas as financial screening, appointment and procedure scheduling for international patients  Managed the flow of heavy phone lines  Organized office meetings and events  Received and distributed incoming mail or materials to appropriate offices and staff  Delivered exceptional customer service to patients, families, and health care providers  Handled customer service related issues and patient complaints  Placed orders for office supplies, services, and equipment maintenance  Processed Invoices,Vouchers, and Purchase Orders.  Determined purchasing needs and evaluated samples, products, and services  Managed Year-end Invoices and Budget 11/2010 – 07/2012 Sports Rehab Managed Care Liaison  Assisted 20 therapists and managed the daily schedules of 5 different therapists  Verified patients health insurance benefits for assessment of physical therapy  Promoted the benefits and features of the hospital at various events  Controlled the flow of heavy phone lines  Trained in Medicare and HIPAA compliance  Greeted and assisted visitors  Dealt with customer service related issues and patient complaints  Performed clerical task such as word processing, data entry, filing, copying, and faxing  Processed monetary transactions 07/2010 – 11/2010 Temp - Pediatrics Registrar  Registered new and existing patients  Maintained patient records and scheduled appointments  Retrieved patient charts and filed on a daily basis  Updated Discharge files as needed and gathered updated prescriptions  Provided exceptional customer service to patients, families, health care providers, and staff Latino Commission on AIDS, New York,NY 03/2010 – 12/2014 Volunteer  Assisted with informal and formal outreach, discussion groups, creation of safe places,social opportunities, and social marketing to reach a broad range of HIV-positive and HIV-negative gay and bisexual men  Performed data entry and other duties as assigned H.E.R.E.I.U. Welfare/Pension Funds, New York,NY 11/2006 - 10/2009 Benefits Educator/Administrative Coordinator  Scheduled benefit presentations at various locations for the fund  Maintained a daily walk-in log and handled an eighteen line switchboard  Provided comprehensive welfare and pension information to clients, providers, unions, employers, and others  Conducted research on eligibility of client benefits  Verified benefits and translated legal documents to enroll clients  Investigated welfare and pension employer-billing issues as necessary  Placed orders for office supplies, services, and equipment maintenance  Processed Invoices,Vouchers, and Purchase Orders; Closed out year-end invoices Hostos Community College – A.S. - Early childhood education

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