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Healthcare Executive Conference - DTP_3.12.14

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Information about Healthcare Executive Conference - DTP_3.12.14
Business & Mgmt

Published on March 12, 2014

Author: DeliveringHappiness

Source: slideshare.net

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ZAPPOS.COM DELIVERING HAPPINESS DOWNTOWN PROJECT

The Power of WOW „01 „02 „06„03 „04 „05 „07„00 „08 GrossSales$MM $1,000 800 600 400 200

THE #1 PRIORITY

THE #1 PRIORITY

CULTURE THE #1 PRIORITY

DELIVERING HAPPINESSCUSTOMERS & EMPLOYEES “People will forget what you said. People will forget what you did. But people will never forget how you made them feel.” -MAYA ANGELOU

Clothing Customer Service Company Culture “a great brand is… ______” WHAT‟S NEXTDELIVERING HAPPINESS

ZAPPOS.COM http://media.glassdoor.com/m/7b/2c/00/f6/entrance-to-the-zappos-com-headquarter-office-in-henderson-nv-photo-by.jpg

LAS VEGAS CITY HALL http://brandonwiegand.com/wp-content/uploads/2010/11/Zappos-City-Hall.jpg

LAS VEGAS CITY HALL

LAS VEGAS CITY HALL

APPLE http://www.techzek.com/wp-content/uploads/2011/09/apple_campus-1.jpg

NIKE http://standardatl.com/home/wp-content/uploads/2010/07/Nike_Campus_Tour_01.jpg

GOOGLE http://static.panoramio.com/photos/original/400729.jpg

DOGGY DAY CARE http://www.adogsdayout.com/Pix_Overhead_View_ADDO_7-31-08.JPG

NYU CAMPUS http://www.adogsdayout.com/Pix_Overhead_View_ADDO_7-31-08.JPG

http://www.eatinglv.com/wordpress/wp-content/gallery/odettedowntown/chinatown-038-large.jpg DOWNTOWN VEGAS FREMONT EAST

DOWNTOWN VEGAS FREMONT EAST http://www.lucyvegas.com/sites/default/files/griffin5.jpg

DOWNTOWN VEGAS FREMONT EAST

http://roadjournals.viamagazine.com/wp-content/uploads/2011/05/The-Beat-Coffeehouse.jpg DOWNTOWN VEGAS FREMONT EAST

DELIVERING HAPPINESSWHAT‟S NEXT? Clothing Customer Service Company Culture

DELIVERING HAPPINESSWHAT‟S NEXT? Clothing Customer Service Company Culture Community

DOWNTOWN PROJECT COLLISIONS CO-LEARNING CONNECTEDNESS

DOWNTOWN PROJECT $350M $50M – Small businesses $50M – Tech Startups $50M – Education, Arts, Culture $200M – Real Estate

DOWNTOWN PROJECT GOALS

DOWNTOWN PROJECT GOALS • Live/Work/Play – Walking Distance

DOWNTOWN PROJECT GOALS • Live/Work/Play – Walking Distance • The Most Community-Focused Large City in the World

DOWNTOWN PROJECT GOALS • Live/Work/Play – Walking Distance • The Most Community-Focused Large City in the World • The Co-Learning and Co-working Capital of the World

DOWNTOWN PROJECT REFRAMING “COMMUNITY” • COLLISIONS

DOWNTOWN PROJECT REFRAMING “COMMUNITY” • COLLISIONS • CO-LEARNING

DOWNTOWN PROJECT REFRAMING “COMMUNITY” • COLLISIONS • CO-LEARNING • CONNECTEDNESS

DOWNTOWN PROJECT REFRAMING “COMMUNITY” • COLLISIONS • CO-LEARNING • CONNECTEDNESS • DENSITY

DOWNTOWN PROJECT REFRAMING “COMMUNITY” • COLLISIONS • CO-LEARNING • CONNECTEDNESS • DENSITY • DIVERSITY

Accelerating Collisions, Co-Learning, and Connectedness THE BIG BET

Accelerating Collisions, Co-Learning, and Connectedness …will lead to… Happiness, Luckiness, Innovation, and Productivity THE BIG BET

ROC ROI VS Instead of maximizing short-term ROI (Return On Investment)…

ROC ROI VS Instead of maximizing short-term ROI (Return On Investment)… We focus on maximizing long-term ROC

ROC ROI VS Instead of maximizing short-term ROI (Return On Investment)… We focus on maximizing long-term ROC (Return On Collisions)

ROC & ROL ROI VS Instead of maximizing short-term ROI (Return On Investment)… We focus on maximizing long-term ROC (Return On Collisions) and institutionalizing ROL

ROC & ROL Instead of maximizing short-term ROI (Return On Investment)… We focus on maximizing long-term ROC (Return On Collisions) and institutionalizing ROL (Return On Luck) – Accelerating Serendipity ROI VS

DOWNTOWN PROJECT $350M $50M – Small businesses $50M – Tech Startups $50M – Education, Arts, Culture $200M – Real Estate

$50M SMALL BUSINESS

$50M SMALL BUSINESS Criteria

$50M SMALL BUSINESS Criteria Owner Operated - Passionate

$50M SMALL BUSINESS Criteria Owner Operated - Passionate Helps Promote Collisions

$50M SMALL BUSINESS Criteria Owner Operated - Passionate Helps Promote Collisions Execution Ability

$50M SMALL BUSINESS Criteria Owner Operated - Passionate Helps Promote Collisions Execution Ability Sustainable

$50M SMALL BUSINESS Criteria Owner Operated - Passionate Helps Promote Collisions Execution Ability Sustainable Unique or First or Best at Something

$50M SMALL BUSINESS Criteria Owner Operated - Passionate Helps Promote Collisions Execution Ability Sustainable Unique or First or Best at Something Story-worthy

NATALIE

NATALIE

NATALIE

NATALIE

NATALIE

NATALIE

CHECK CASHING

CHECK CASHING

SARAH

SARAH

SARAH

SHIPPING CONTAINERS

SHIPPING CONTAINERS

CONTAINER PARK

CONTAINER PARK

CONTAINER PARK

CONTAINER PARK

LVCK

LVCK

LVCK

MEDICAL CLINIC

$50M TECH STARTUPS

$50M TECH STARTUPS https://twitter.com/VegasKramer/status/330833896574951424/photo/1

$50M TECH STARTUPS

PROJECT 100

PROJECT 100

COWORKING https://foursquare.com/v/work-in-progress/4c77e2499f51a0935f6cb627/photos?openPhotoId=523b8f7211d2d802c3ba1d40

COWORKING https://foursquare.com/v/work-in-progress/4c77e2499f51a0935f6cb627/photos?openPhotoId=5196bb0f498eb4bdee4082f1

LEARNING VILLAGE

LEARNING VILLAGE

LEARNING VILLAGE https://foursquare.com/v/learning-village/51c4ebf5454a6e38af8a9e85/photos?openPhotoId=51e08991498efac3d12b7387

http://www.yelp.com/biz_photos/gold-spike-hotel-and-casino-las-vegas?select=Zh7ycSGy8xycR7- VVqSMlA#vPAm4TwFWc3kw_lM9NJzfQ GOLD SPIKE (FORMER CASINO)

http://www.yelp.com/biz_photos/gold-spike-hotel-and-casino-las-vegas?select=Zh7ycSGy8xycR7- VVqSMlA#uSzsFfdBhPok_sfEpJk-7Q GOLD SPIKE (FORMER CASINO)

GOLD SPIKE COWORKING LOUNGE

https://foursquare.com/v/gold-spike/4bd1a8b65e0cce72c9cba184/photos?openPhotoId=51f18e5d498eb74dd6fc3edf GOLD SPIKE COWORKING LOUNGE

https://foursquare.com/v/gold-spike/4bd1a8b65e0cce72c9cba184/photos?openPhotoId=52099aef11d226362f7930d9 GOLD SPIKE COWORKING LOUNGE

GOLD SPIKE COWORKING LOUNGE

CITY AS A STARTUP http://bostinno.com/wp-content/uploads/2011/10/startup-sign.png

CITY AS A STARTUP http://www.shebytes.com/wp-content/uploads/2011/12/venture-for-america-12-12-11.jpg

CITY AS A STARTUP

$50M EDUCATION, ARTS, CULTURE http://blogs.middlebury.edu/internship/files/2011/01/teach4America1.jpg

$50M EDUCATION, ARTS, CULTURE http://bostinno.com/wp-content/uploads/2011/10/startup-sign.png

$50M EDUCATION, ARTS, CULTURE http://photos.lasvegassun.com/media/img/photos/2013/08/27/0827NinthBridge13_t653.JPG?214bc4f9d9bd7c08c7d0f6599bb3328710e01e7b

$50M EDUCATION, ARTS, CULTURE

$50M EDUCATION, ARTS, CULTURE http://www.vegasnews.com/wp-content/uploads/3_2_12_burn_vegas_kabik-131-9-588.jpg

$50M EDUCATION, ARTS, CULTURE http://mikerossart.net/images/mikeross_enter.jpg

$50M EDUCATION, ARTS, CULTURE http://www.vegasnews.com/wp-content/uploads/3_2_12_burn_vegas_kabik-131-9-588.jpg

LIFE IS BEAUTIFUL

LIFE IS BEAUTIFUL

LIFE IS BEAUTIFUL

LIFE IS BEAUTIFUL

LIFE IS BEAUTIFUL

$200M REAL ESTATE

Productivity and innovation per resident increases by 15% (But not true for companies) Accelerate serendipity > Accelerate learning > Accelerate productivity and innovation WHEN CITIES DOUBLE IN SIZE

1. Residential density of 100 residents/acre 2. Street-level activity for residents to collide 3. Culture of openness, collaboration, creativity, and optimism 3 INGREDIENTS FOR SERENDIPITY

Maximize serendipitous interactions Density in the office Density in the city Collisions vs. convenience HOW TO ACCELERATE LEARNING & INNOVATION

LAS VEGAS CITY HALL http://brandonwiegand.com/wp-content/uploads/2010/11/Zappos-City-Hall.jpg

DIVERSITY + DENSITY 1. Zappos employees 2. Tech Startup Community 3. Small Business Community 4. Fashion Community 5. Art and Music Communities 6. Other Passion Communities 7. Local Residents

OUR SECRET WEAPON http://static3.vipasuite.com/resources/dyn/images/459355w783h429s185b/_fn/ogden-3.jpg

LEARNINGS FROM TED, SUMMIT SERIES, SXSW, BIF… Curated Content Serendipity Learning Connections Community

DOWNTOWN VEGAS EVERY DAY Curated Content Serendipity Learning Connections Community

Fremont St. & Las Vegas Blvd.

Fremont St. & Las Vegas Blvd.

INSPIRE THEATER

INSPIRE THEATER

INSPIRE THEATER

INSPIRE THEATER

INSPIRE THEATER

INSPIRE THEATER

INSPIRE THEATER

INSPIRE THEATER

DOWNTOWN VEGAS MONTHLY CADENCE

Week 1 – First Friday Week DOWNTOWN VEGAS MONTHLY CADENCE

Week 1 – First Friday Week Week 2 – Tech Week DOWNTOWN VEGAS MONTHLY CADENCE

Week 1 – First Friday Week Week 2 – Tech Week Week 3 – Fashion Week DOWNTOWN VEGAS MONTHLY CADENCE

Week 1 – First Friday Week Week 2 – Tech Week Week 3 – Fashion Week Week 4 – Catalyst Week DOWNTOWN VEGAS MONTHLY CADENCE

FASHION INCUBATOR STITCH FACTORY

FASHION INCUBATOR STITCH FACTORY

What is the value of a resident that is out and about in the neighborhood? RETURN ON COLLISIONSROC

What is the value of a resident that is out and about in the neighborhood? 3-4 hours/day RETURN ON COLLISIONSROC

What is the value of a resident that is out and about in the neighborhood? 3-4 hours/day x 7 days/week RETURN ON COLLISIONSROC

What is the value of a resident that is out and about in the neighborhood? 3-4 hours/day x 7 days/week x 40 weeks/year RETURN ON COLLISIONSROC

What is the value of a resident that is out and about in the neighborhood? 3-4 hours/day x 7 days/week x 40 weeks/year = 1000 “collisionable” hours/year RETURN ON COLLISIONSROC

JAKE – FLINT & TINDER http://images.fastcompany.com/upload/inline-Made-In-The-USA-Flint-And-Tinder-Undies-And-You-Will-Love-It- b.jpg

JAKE – FLINT & TINDER

What is the value of a purposeful visitor that contributes to community? RETURN ON COLLISIONSROC

What is the value of a purposeful visitor that contributes to community? 12 hours/day RETURN ON COLLISIONSROC

What is the value of a purposeful visitor that contributes to community? 12 hours/day x 7 days/week RETURN ON COLLISIONSROC

What is the value of a purposeful visitor that contributes to community? 12 hours/day x 7 days/week x 12 weeks/year RETURN ON COLLISIONSROC

What is the value of a purposeful visitor that contributes to community? 12 hours/day x 7 days/week x 12 weeks/year = 1000 “collisionable” hours/year RETURN ON COLLISIONSROC

RETURN ON COLLISIONSROC “SUBSCRIB E”

1. 100 residents per acre 2. Street-level activity for residents to collide 3. Culture of openness, collaboration, creativity, and optimism RETURN ON COLLISIONSROC

1. 100 residents per acre 2. Street-level activity for residents to collide 3. Culture of openness, collaboration, creativity, and optimism RETURN ON COLLISIONSROC

100,000 RETURN ON COLLISIONSROC

100,000 “collisionable” RETURN ON COLLISIONSROC

100,000 “collisionable” community RETURN ON COLLISIONSROC

100,000 “collisionable” community hours RETURN ON COLLISIONSROC

100,000 “collisionable” community hours per RETURN ON COLLISIONSROC

100,000 “collisionable” community hours per acre RETURN ON COLLISIONSROC

100,000 “collisionable” community hours per acre per RETURN ON COLLISIONSROC

100,000 “collisionable” community hours per acre per year RETURN ON COLLISIONSROC

100,000 “collisionable” community hours per acre per year RETURN ON COLLISIONSROC 2.3 COLLISIONABLE HOURS PER SQUARE FOOT

Accelerate: 1. Collisions 2. Co-Learning 3. Connectedness And everything else will fall into place… (productivity, innovation, growth, happiness) What will people say about downtown? THE BIG BET 3 GUIDING PRINCIPLES

ZAPPOS, DELIVERING HAPPINESS, DOWNTOWN PROJECT

50% OF HUMANS LIVE IN CITIES https://www.facebook.com/photo.php?fbid=533076913404671&set=a.429177383794625.90218.427192853993078

75% WILL LIVE IN CITIES IN OUR LIFETIME https://www.facebook.com/photo.php?fbid=533076913404671&set=a.429177383794625.90218.427192853993078

THE 4 MINUTE MILE

THE 4 MINUTE MILE

MORE INFO For a copy of this presentation: tony@zappos.com For more information: www.downtownproject.com

A GREAT BRAND is a story that never stops unfolding.

is a story that never stops unfolding. A GREAT BRAND COMPANY

A GREAT BRAND COMPANY CITY is a story that never stops unfolding.

A GREAT BRAND COMPANY CITY COMMUNITY is a story that never stops unfolding.

MORE INFO For a copy of this presentation: tony@zappos.com For more information: www.downtownproject.com

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