Published on December 1, 2008
Living the Golden Rule 7 Habits of Highly Effective People:
Cannot Argue Wan ?
Principle #1: “I am free to choose and am responsible for my choices.”
Principle #2: Mental creation precedes physical creation
Principle #3: Effectiveness requires the integrity to act on your priorities.
A Familiar Story
“ You can’t talk your way out of problems you behave yourself into” (Stephen Covey)
No Fruits Without Roots!
The Emotional Bank Account
Exercise #1: What kinds of EBA deposits should you be making regularly?
Understanding the Individual
Attending to the Little Things
Showing Personal Integrity
“ One of the most important ways to manifest integrity is to be loyal to those who are not present .” Stephen Covey
Apologizing Sincerely When You Make a Withdrawal
P Problems are PC Opportunities Remember P vs. PC?
Habit #4 THINK WIN-WIN
Independence Dependence Interdependence PUBLIC VICTORY PRIVATE VICTORY Seek First to Understand … Then to be Understood Synergize Think Win/Win Put First Things First Be Proactive Begin with the End in Mind Sharpen the Saw
Principle #4: Effective, long-term relationships require mutual respect and mutual benefit.
6 Paradigms of Human Interaction
Win-Win or No Deal
How do you recognise ‘Win-Win’ People?
1. They have an ‘Abundance’ Mentality
I believe there is plenty out there for everybody (e.g. options, success, opprtunities, etc.) I believe there is only so much: The more you get, the less there is for me.” I treat everyone with equal respect I treat people with varying degrees of respect (based on position or status) I am happy for the success of others I am threatened by the success of others Abundance Scarcity I find it easy to share recognition and credit I have a difficult time sharing recognition and credit I have a deep inner sense of personal worth and security I derive my sense of self-worth from comparison and competitions with others
I believe there is plenty out there for everybody (e.g. options, success, opprtunities, etc.)
I believe there is only so much: The more you get, the less there is for me.”
2. They always seek Mutual Benefit
3. They regularly make deposits into the Emotional Bank Account
4. They balance Courage with Consideration
Lose/Win High Low Win/Win Lose/Lose Win/Lose CONSIDERATION Low High COURAGE
5. They Build Win-Win Systems
All sales-people who achieve 110% of their goal achieve President’s Club Compensation based on performance and merit Performance Management system based both on individual performance and team contribution Top 5% of sales force achieve President’s Club Performance Management system based on individual performance alone Compensation system based on seniority and friendliness with ‘the boss’ Class Rankings, ‘A’-count (SPM style) Rubrics / Criterion-Ref (IB style) Win-Lose Win-Win
Think Win-Win. These people have an abundance mentality and the spirit of cooperation. They achieve effective communication and high trust levels in their Emotional Bank Accounts with others, resulting in rewarding relationships and greater power to influence. Think Win-Lose or Lose-Win. These people have a scarcity mentality and see life as a zero-sum game. They have ineffective communication skills and low trust levels in their Emotional Bank Accounts with others, result-ing in a defensive mentality and adversarial feelings. HABIT 4 S EVEN H ABITS OF H IGHLY E FFECTIVE P EOPLE E FFECTIVE P EOPLE I NEFFECTIVE P EOPLE
Making it a Habit Are all your relationships Win-Win? If not, work within your Circle of Influence to transform them. Find a Win-Win model. Watch him/her closely. Commit yourself to making deposits into the Emotional Bank Account on a regular basis.
Are all your relationships Win-Win? If not, work within your Circle of Influence to transform them.
Find a Win-Win model. Watch him/her closely.
Commit yourself to making deposits into the Emotional Bank Account on a regular basis.
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