Groupwise 2014 solution_day_deck

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Published on February 27, 2014

Author: albertspijkers

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Groupwise 2014 solution_day_deck

Novell GroupWise 2014 ® (Windermere) Overview Dean Lythgoe Director, Collaboration Product Manager dlythgoe@novell.com www.novell.com/gwblog

Product Status •  •  Authorized beta began in June •  Internal rollout began in September •  Tech preview began in November •  Lighthouse program began in December •  2 Product name: GroupWise 2014 Release timeframe: Q1 2014 © Novell, Inc. All rights reserved.

Product Enhancement Summary Top New Admin Features: 1)  Web-based administration console 2)  Active Directory support 3)  Advanced querying and reporting 4)  Delegated admin rights 5)  Enhanced mobile capabilities, including real-time monitoring and support for up to 750 users and 1000 devices per server 3 © Novell, Inc. All rights reserved. Top New Client Features: 1)  Updated look and feel 2)  Options slide-out 3)  Ability to make decisions on the fly 4)  Filing enhancements 5)  “Quick To” list and enhanced name completion control

What You Need To Know •  Server Support –  64 Bit-Only Agents –  •  Utilities will also be 64-bit (DBCopy, GWCheck, etc.) Platform Support –  –  •  Windows 2008 R2, Windows 2012 and R2 OES 11 or higher, SLES 11 SP1 or higher Desktops/Client –  Windows XP, Windows 7, Windows 8.x –  IE 9+, IE 8 for Windows XP, Firefox 15+, Chrome 21+, Safari 6+ (on OSX 10.7) •  •  GroupWise 2014 IDM Driver •  4 Mobility – GMS 2.0.1 Required See the GroupWise Blog for 5-part series about technical changes © Novell, Inc. All rights reserved.

Pricing and Licensing Pricing and Licensing Framework –  –  List Price: $143 US + $36 US priority maintenance / $33 US standard maintenance –  •  License Type: Mailbox MLA, VLA, ALA buying programs available EULA Changes –  –  Entitlements for SLES, Novell Messenger, and GroupWise Mobility Service will require active maintenance –  WebAccess/Messenger license transitioning to a Limited license –  New Inactive license available (for eDiscovery/compliance purposes) –  5 Licensed on a per-mailbox basis Provisions for test mailboxes have been added © Novell, Inc. All rights reserved.

GroupWise Coexistence Solution for Microsoft Exchange

GroupWise Coexistence Solution for Microsoft Exchange •  •  Proof point of Novell’s commitment to interoperability •  Delivered as part of GroupWise 2012 SP2 in April of 2013 •  7 Supports customers who need to run both environments in parallel due to mergers, acquisitions, highly distributed organizations, or pockets of end users accustomed to Outlook. Sold at a subscription price of $15 per user per year © Novell, Inc. All rights reserved.

How Does the Coexistence Solution Work? Supports free/busy search and address book synchronization between the two systems Supplements the current ability to exchange email and appointments between GroupWise and Exchange Requires GroupWise 2012 SP2 and Exchange 2010 with the latest support packs Does not alter your current GroupWise system architecture; is simply built in to the existing GroupWise MTA 8 © Novell, Inc. All rights reserved.

Trends Addressed by GroupWise

Data Security and Governance 10 © Novell, Inc. All rights reserved.

Cloud Security and Cost Concerns 11 © Novell, Inc. All rights reserved.

The Mobile Tidal Wave 88% of employees report needing access to work documents from outside the office. The number of global smartphone users is growing yearly by 42% - Morgan Stanley Global Tablet Sales: 2012: 129,990,000 2013: 222,126,000 Sources: InfoWorld.com, “Mobile devices bring cloud storage—and security risks—to work,” June 2012; Forbes.com, “5 Eye-Opening Stats That Show The World Is Going Mobile,” December 2012; Gartner Press Release, June 2013 12 © Novell, Inc. All rights reserved.

Right-Sized Collaboration and Tools “In the long history of humankind (and animal kind too) those who learned to collaborate and improvise most effectively have prevailed.” – Charles Darwin 13 © Novell, Inc. All rights reserved.

GroupWise 2014 Release Themes

For End Users… I want to be as productive as possible –  Easy signatures, reply options, quick addressing, easy filing, welcome page, options slide out, ability to duplicate any item type I want choice and flexibility –  To access information on my mobile devices of choice, and the ability to make or change decisions about my emails, tasks and appointments on the fly I want the latest look and feel –  15 Fresh look and feel (updated fonts, gradients and borders), flattened icons, monochromatic palette, elimination of visual clutter) © Novell, Inc. All rights reserved.

For IT… I want administration to be easy –  Includes a new, streamlined web administration model, scriptable admin functions, advanced querying/reporting, and the ability to assign granular admin rights I want choice and flexibility –  Works with both Active Directory and eDirectory, runs on multiple server and client platforms, and interoperates with Exchange I want the latest technology –  16 Leverages the latest hardware technologies (64-bit agent support), desktop operating systems, browsers and mobile devices © Novell, Inc. All rights reserved.

For Decision Makers… I want to be as productive as possible –  Enhanced mobile support and features that make novices and power users alike more productive (without disrupting established work patterns) I want choice and flexibility –  Low TCO and the ability to integrate with the other products in my environment I want relevant technology that drives my business –  17 Support for the latest devices, platforms and technologies; worry-free security; the benefits of the cloud without the risks © Novell, Inc. All rights reserved.

Product Roadmaps

GroupWise… moving forward 2013 2014 Future Cardiff 2: (GW 2012 SP 2) Cornell 2: •  Exchange co-existence •  Active directory integration •  Quality update GroupWise GroupWise 2014: •  Web administration •  Highly regulated industry focus Windermere: •  Additional focus areas •  Information governance •  Authorized beta – Win client updates •  Heavy WebAccess focus •  Technical preview – WebAccess updates •  Usability and executive/ CxO-level focus •  Lighthouse program Cornell: (SP1) •  Support Pack •  Targeted Enhancements * Features under consideration 19 © Novell, Inc. All rights reserved. •  Quality and performance enhancements

GroupWise Mobility Service… moving forward 2013 2014 Future GroupWise Mobility Service 2.0: Next: •  Scalability •  Scalability •  ActiveSync 12.1 protocol •  Deeper Windermere support •  Windermere support Mobility Service GroupWise Mobility Service 2.0.1: •  Anti-Virus Integration APIs •  Tasks •  GroupWise phone messages •  New device/OS support •  Quarantine devices •  Monitoring •  Alert notifications •  Diagnostics •  UI refresh 20 © Novell, Inc. All rights reserved. Black Forest: •  ActiveSync 14.x protocol •  Appliance deployment •  Filtering •  GroupWise integration •  IPv6 compatibility •  Cert-based authentication

Customer References and Partner Ecosystem

United Bank Migration to GroupWise Problem: Solution: Results: Acquired a bank whose users were on Microsoft Exchange. Migrated the acquired bank to GroupWise and participated in the GroupWise Lighthouse program to influence product direction. Completed the migration in a single day so all users are on a secure system that is simple to manage. Their There’s no contest between GroupWise and Exchange. Advice: Nothing is more secure than GroupWise. 22 © Novell, Inc. All rights reserved.

Millikin University Competitive Win Against Cloud Alternatives Problem: Solution: Results: “Free”, cloud-based email seemed too compelling to ignore. Crunched the numbers and found that “free isn’t necessarily free”. Upgraded to GroupWise 2012 and saved $35,000 in hard migration costs (not to mention the expense of end-user training, consulting and rewriting business processes). Their It pays to do the math. Advice: 23 © Novell, Inc. All rights reserved.

BJC HealthCare Coexistence with Microsoft Exchange Problem: Solution: Results: Securely and reliably exchanging messages and appointments with medical school colleagues, who use Microsoft Exchange. Deployed the Novell GroupWise Coexistence Solution for Microsoft Exchange. Saved $9.5 million in initial costs to migrate to competing platform and reduced emailrelated helpdesk tickets by 80%. Their If you have two systems coexisting in the same Advice: environment, migration isn’t the only option. 24 © Novell, Inc. All rights reserved.

Mukwonago School District Three-product Competitive Winback Problem: Solution: Results: A move from GroupWise to Zimbra led to a unacceptably high support costs and up to 10 outages per month. Returned to Novell GroupWise, Novell ZENworks and Novell Open Enterprise Server. Reduced external support costs by 42% and returned network outages from 10 per month to 0. Their Uptime is everything! Advice: 25 © Novell, Inc. All rights reserved.

Partners in Every Category 26 © Novell, Inc. All rights reserved.

GroupWise ISV Partners 27 © Novell, Inc. All rights reserved.

Customer Information Resources •  GroupWise Roadmap (www.novell.com/gwroadmap) •  GroupWise Product Page (www.novell.com/groupwise) –  –  Competitive Information –  28 How To Videos –  •  Partners with Integrated Solutions Success Stories (Printed / Video) GroupWise Blog (www.novell.com/gwblog) © Novell, Inc. All rights reserved.

Competitive Advantages Brian Six

Collaboration is anything but passé Email is alive and well 66 Minutes per day 29 Minutes per day 149 Minutes per day 10 Minutes per day 30 © Novell, Inc. All rights reserved.

Email Is Still King Email still the most preferred form of communication Hosted email is being adopted more slowly than predicted 58% of managers said email is their preferred form of enterprise communication (face-to-face was a distant second at 23%). Only 10% enterprise penetration by 2014, and not until 2020 to hit the 55% mark. [SOURCE: Radicati Group] 31 © Novell, Inc. All rights reserved. [SOURCE: Gartner Research]

The GroupWise TCO Advantage The three-year TCO of GroupWise is 45% lower than Microsoft Exchange and 27% lower than Office 365 for an organization with 5,000 users. – Osterman Research Osterman’s three-year TCO figures for each product at the 5,000user level are found below: GroupWise: $1,199,382 (or $239.88 per user) Exchange: $2,190,272 (or $438.05 per user) Office 365: $1,648,430 (or $329.69 per user) Source: Osterman Research, January 2013 32 © Novell, Inc. All rights reserved.

What Will You Pay to Migrate from GroupWise to Exchange? Summary of Estimated Cost to Migration from GroupWise to Exchange Users 100 500 Hardware $1,500.00 $4,500.00 $22,500.00 $114,000.00 Admin Time $7,000.00 $14,953.25 $40,567.50 $172,032.00 $13,982.00 $49,354.00 $125,800.00 $2,489,500.00 Administrative Staff Training End User Training Business Disruption Consulting Total Estimated Retail Cost 5,000 50,000 $62,500.00 $312,500.00 $2,375,000.00 $23,750,000.00 $9,000.00 $15,309.38 $135,000.00 $375,000.00 $80,000.00 $347,262.63 $2,712,849.50 $26,949,886.00 Note: Microsoft licensing costs are in addition to these anticipated fees. 33 © Novell, Inc. All rights reserved.

The “Gotchas” of Migrating from GroupWise to Exchange (50K users) A 50,000-user organization can easily spend up to US$27 million just for the move, and that figure doesn’t include any licensing fees. It also doesn’t even begin to touch the increased administration and management costs they’ll experience on an ongoing basis. Licensing, alone, can cost more than $19 million for a 50,000-user organization due to the CALS required for Windows Server and Exchange Server, the need to license resources (not just end users), the likelihood of having to replace third-party add-on products, and other factors. In terms of hardware costs, two Exchange servers for every GroupWise post office will likely be needed—largely due to Exchange’s exponential replication of email attachments (or multi-copy message store). This also drives up the cost of backup and archiving systems considerably. Source: http://www.novell.com/docrep/2012/06/the_real_costs_of_migrating_to_exchange.pdf 34 © Novell, Inc. All rights reserved.

The “Gotchas” of Migrating from GroupWise to Exchange (cont.) More than $172,000 will likely be needed for a 50,000-user organization to pay administrators to rebuild the email environment (including all integrated third-party products and internal systems) from the ground up. Administrators will need to be trained on not only the new email system, but related tools; and helpdesk staff and end-user support teams will need training, as well…And consulting and system customization, if required, only add to the price tag. Purchasing supplemental end-user training for only 5% of a 50,000user organization can easily exceed $2.7 million. But it’s business disruption that’s the real “sleeping giant” of email migration costs…Even with a conservative estimate of 17 hours of lost productivity per user (over the course of 90 days), this represents nearly $27 million in lost productivity for a 50,000-user organization. Source: http://www.novell.com/docrep/2012/06/the_real_costs_of_migrating_to_exchange.pdf 35 © Novell, Inc. All rights reserved.

The “Gotchas” of Migrating from GroupWise to Exchange (5K users) A 5,000-user organization can easily spend nearly US$3 million just for the move, and that figure doesn’t include any licensing fees. It also doesn’t even begin to touch the increased administration and management costs they’ll experience on an ongoing basis. Licensing, alone, can cost $2 million for a 5,000-user organization due to the CALS required for Windows Server and Exchange Server, the need to license resources (not just end users), the likelihood of having to replace third-party add-on products, and other factors. In terms of hardware costs, two Exchange servers for every GroupWise post office will likely be needed—largely due to Exchange’s exponential replication of email attachments (or multi-copy message store). This also drives up the cost of backup and archiving systems considerably. Source: http://www.novell.com/docrep/2012/06/the_real_costs_of_migrating_to_exchange.pdf 36 © Novell, Inc. All rights reserved.

The “Gotchas” of Migrating from GroupWise to Exchange (cont.) More than $40,000 will likely be needed for a 5,000-user organization to pay administrators to rebuild the email environment (including all integrated third-party products and internal systems) from the ground up. Administrators will need to be trained on not only the new email system, but related tools; and helpdesk staff and end-user support teams will need training, as well…And consulting and system customization, if required, only add to the price tag. Purchasing supplemental end-user training for only 1% of a 5,000user organization can easily exceed $125,000. But it’s business disruption that’s the real “sleeping giant” of email migration costs…Even with a conservative estimate of 17 hours of lost productivity per user (over the course of 90 days), this represents nearly $2.5 million in lost productivity for a 5,000-user organization. Source: http://www.novell.com/docrep/2012/06/the_real_costs_of_migrating_to_exchange.pdf 37 © Novell, Inc. All rights reserved.

The “Gotchas” of Migrating from GroupWise to Exchange (500 users) A 500-user organization can easily spend US$350,000 just for the move, and that figure doesn’t include any licensing fees. It also doesn’t even begin to touch the increased administration and management costs they’ll experience on an ongoing basis. Licensing, alone, can cost more than $130,000 for a 500-user organization due to the CALS required for Windows Server and Exchange Server, the need to license resources (not just end users), the likelihood of having to replace third-party add-on products, and other factors. In terms of hardware costs, two Exchange servers for every GroupWise post office will likely be needed—largely due to Exchange’s exponential replication of email attachments (or multi-copy message store). This also drives up the cost of backup and archiving systems considerably. Source: http://www.novell.com/docrep/2012/06/the_real_costs_of_migrating_to_exchange.pdf 38 © Novell, Inc. All rights reserved.

The “Gotchas” of Migrating from GroupWise to Exchange (cont.) Nearly $15,000 will likely be needed for a 500-user organization to pay administrators to rebuild the email environment (including all integrated third-party products and internal systems) from the ground up. Administrators and helpdesk staff will need to be trained on not only the new email system, but related tools, and at least a subset of end users will need training materials, as well…And consulting and system customization, if required, only add to the price tag. But it’s business disruption that’s the real “sleeping giant” of email migration costs…Even with a conservative estimate of 17 hours of lost productivity per user (over the course of 90 days), this represents nearly $315,000 in lost productivity for a 500-user organization. Source: http://www.novell.com/docrep/2012/06/the_real_costs_of_migrating_to_exchange.pdf 39 © Novell, Inc. All rights reserved.

Top 10 Features Users Lose If They Migrate to Exchange/Outlook 1.  Simple message tracking 2.  Silent message retraction 3.  Native attachment viewing 4.  Recurring appointment flexibility 5.  Ability to manage group tasks 6.  User-controlled proxy rights 7.  Granular busy search 8.  One-step folder tree sharing 9.  Calendar view of future tasks 10.  Ability to manage sent appointments and calendar items Source: http://www.novell.com/docrep/2012/04/novell_groupwise_2012_top_ten_features_users_lose_if_they_move.pdf 40 © Novell, Inc. All rights reserved.

Top 10 Features Users Lose If They Migrate to Gmail 1.  Message retraction and tracking 2.  Offline mode 3.  Robust folders 4.  Inbox and folder customization 5.  Task management 6.  Shared folders 7.  External free/busy search 8.  Granular SPAM control 9.  Personal email archive 10.  Unlimited mailbox size, attachment size, message recipients, etc. Source: http://www.novell.com/docrep/2012/08/novell_groupwise_2012_top_ten_features_users_lose_with_gmail.pdf 41 © Novell, Inc. All rights reserved.

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