Great Customer Service in 5 Steps

50 %
50 %
Information about Great Customer Service in 5 Steps
Business & Mgmt

Published on February 24, 2014

Author: digtalmems

Source: slideshare.net

Description

My personalized bullet-pointed summary of excellent customer service. Applicable to business, management, or any field of endeavor requiring customer-facing interaction.

GREAT CUSTOMER SERVICE IN 5 STEPS

1. Personalize it. • • • • Acknowledge the customer by name. Ask how he/she’s doing. Look for a connection. Smile, and show concern.

2. Have a “hook”. • Try to surprise the customer by giving him / her something to look forward to --- a discount, an extended warranty, etc. • Look for the gaps in the customer’s life and try to fill those.

3. Make it an experience. • • • • Guide the customer through steps A, B, C. Make the language clear and simple. Know your target market and adjust to that. But also remember that each customer is different.

4. Don’t leave it hanging. • As much as possible, try to make things quick and efficient. • Avoid having to have the customer wait for something – a service and a product must arrive or deliver at the promised time. • Apologize if there’s any delay.

5. Go the extra mile. • Look for an added value to everything. • Pluses: added piece of information, a freebie, a new product, referrals to the appropriate parties, troubleshooting or repairs, refunds if appropriate, etc.

Add a comment

Related presentations

Related pages

5 Simple Steps To Providing Great Customer Service

Everyone has something to offer but what sets your business apart from the others? Excellent customer service is what wins over and retains loyal customers.
Read more

5 Basic Steps to Training Great Customer Service

These 5 basic and easy principles are the map to providing great customer service and developing exceptional customer experience.
Read more

5 Steps To A Great Customer Service Strategy | Mark ...

5 Steps To A Great Customer Service Strategy Mark Hillary. 2016: The Year We’ll Learn to Love Technology James Bareham. Top 10 Breakthroughs for 2015 ...
Read more

10 Steps to Remarkable Customer Service - The Next Web ...

This post is part of a series brought to you by GoToAssist. It goes without saying that stellar customer service can make all the difference in ...
Read more

5 Steps to Customer Service Glory | MyCustomer

5 Steps to Customer Service Glory. Bill ... Share this content. 9th Feb 2010. 0 . We all know that providing exceptional customer service is the stated ...
Read more

Zingerman's Customer Service | ZingTrain

Customer Service; Open Book Management ... namely the 3 steps to giving great service and the 5 steps to effectively handling customer complaints. ... One ...
Read more

8 Rules for Good Customer Service - Small Business Canada ...

... for its good customer service and allow you ... Customer Service in 3 Steps ; ... a Customer ; What Is Customer Service? The 5 ...
Read more

7 Steps to Exceptional Customer Service - Small Business ...

7 Steps to Exceptional Customer Service ... the goal of customer service is to achieve customer ... Customer Service. Great customer ...
Read more

6 Steps to Remarkable Customer Service - Small Business ...

Customer service training is great ... 6 Steps to Remarkable Service ... Follow these six steps with every customer and you'll find your ...
Read more

Ten Commandments of Great Customer Service

If you are in business customer service is an ... You are in business to service customer ... Providing Great Customer Service; 5 Tips ...
Read more