General Global Talent Customer Experience Flow

75 %
25 %
Information about General Global Talent Customer Experience Flow
Marketing

Published on March 7, 2014

Author: NicolaWilson3

Source: slideshare.net

Global Talent Customer Experience Flow - General Timeline Week 1 Week 2 Week 3 Week 4 Promotion of traineeship to AIESEC’s global network Candidate Interviews & Selection of trainee. Who is Revamped involved? • LC Account manager • Company representative (line manager, HR) • Countries - NST, LC VPs • Potential applying EPs • LC Account manager • Company representative (line manager, HR) • Applying EPs • LC iGIP member who understands IT Company: Reassured & inthe-know How do we EPs: Excited & Interested want people iGIP team: confident, to feel? communicative, responsive. What does our partner see & understand? Week 6 Week 7 Week 8 Tier 5 Certificate of Sponsorship process and candidate applies for their Tier 5 visa Skeleton Customer Experience Flow for Tech Customer Experience Flow Week 5 • advancement: through email & phone updates • AIESEC is communicative & professional What do we Company: updates on need to sourcing (potentially CVs)communicate updated by an email or call. Ensure you have a clear at this stage? timeline with the company. Company: Involved in the process, reassured at the quality of candidates EPs: Reassured, understand what applying for iGIP team: understand skills required, communicative, responsive. EU trainee: Pre-arrival preparation Week 9 Week 10 Week 11 Tier 5 visa processing & pre-arrival preparation EU trainee: Arrives & starts work in the UK • LC Account manager • Company representative (line manager, HR) • Selected Trainee • UK MC VP iGIP • AIESEC UK Immigration Specialist • • • • • • LC Account manager Company representative (line manager, HR) Selected Trainee UK MC VP iGIP AIESEC UK Immigration Specialist Visa processing centre Company: fulfilled with the candidate, understand what’s next with visas & start dates, in the know. EPs: happy & excited, understand the process. Feel prepared to start their traineeship and ready to live in the UK iGIP team: happy & excited, a sense of achievement, communicative, responsive. • advancement: increased contact through emails and calls •Reviews relevant and high quality CVs (#based on company preference) • AIESEC is communicative & professional • AIESEC is able to deliver to deadlines and quick to respond to needs or challenges but is also flexible when the need arises. • The partner understands the visa process and is provided with relevant documents • AIESEC is communicative & professional though check-ins & updates via call and email • AIESEC is sensitive to the trainees needs and provides support and communicates regularly. Company: send through CVs to the company. Send tactful reminders to review candidates & select ones for interview. When is the company available for interviews. Company: Provide visa documents if necessary & set a clear timeline for the visa process together. Keep company updates on start dates and the relocation process of the trainee. Keep company updated with the visa process Provide the company with culture shock documents. Trainee: Keep trainee updated with company communication. Provide the trainee with cultural preparation materials and the trainee handbook. Week 12 Non EU Trainee: Arrives & starts work in the UK During the traineeship End of traineeship •1st month - weekly check-ins •Bi-monthly checkins •Quarter review & implement feedback •Yearly review & implement feedback •Ensure an account transition & meeting between old and new account manager Re-raise traineeship • LC Account manager • Company representative (line manager, HR) • Selected trainee • AIESEC UK Immigration Specialist • NST • MC VP iGIP • LC Account manager • Company representative (line manager, HR) Company: fulfilled with the trainee & trainee is performing at work EPs: happy & excited. The trainee will experience culture shock and will need support from the LC. iGIP team: happy & excited, a sense of achievement, communicative, responsive and feel responsible. •AIESEC is communicative & professional though check-ins & updates via call and email •AIESEC is sensitive to the trainees needs and provides support and communicates regularly •Company is provided with feedback surveys to complete at various stages. •AIESEC responds to feedback & changes it service to meet partner & trainees needs. •AIESEC can provide high quality candidates and I would like to take another trainee •I would recommend AIESEC to a colleague, client or friend. Company: Weekly check-ins for first month of the traineeship. Bi-monthly check-ins for the rest of the traineeship Arrange quarterly and yearly review meetings Inform partner if the account manager changes. Information for invoicing Trainee: Keep trainee updated with LC activities, social and cultural integration events.

Global Talent Customer Experience Flow general Timeline Skeleton Customer Experience Flow Week 1 Week 2 Week 4 Week 5 Week 6 Week 7 Week 8 Tier 5 Certificate of Sponsorship process and candidate applies for their Tier 5 visa Promotion of traineeship to AIESEC’s global network Revamped for Tech Customer •AIESEC is contacting Experience potential EPs What is Flow going on •AIESEC is contacting behind the focus countries to scenes? promote TN & encourage EPs to apply •AIESEC is reviewing applications Extra Service to meet needs Week 3 Candidate Interviews & Selection of trainee. •AIESEC is reviewing CVs & sending applications to the company •AIESEC is arranging interviews with the company & EPs •AIESEC in in regular contact with the company & EPS • English language testing EU trainee: Pre-arrival preparation 3. 4. 5. 6. 7. Week 10 Week 11 Tier 5 visa processing & pre-arrival preparation Week 12 Non EU Trainee: Arrives & starts work in the UK EU trainee: Arrives & starts work in the UK •MC sends through the relevant documents to issue a CoS to LC account manager. • LC account manager sends the relevant documents to the company & migrant •LC account manager following up with the company and migrant about these documents. •Coordination of the start date of the candidate •LC is providing cultural preparation to the EP and sending through the trainee handbook and cultural integration documents. •Certificate of Sponsorship (CoS) issued to the migrant •Candidate applies for their Tier 5 visa biometric appointment •Coordinating with the EP as to the Tier 5 visa process •Helping the trainee with their relocation • Invitation to partner dinners • Interaction with conferences & LC events • Cultural integration workshops & social activities for trainees • English language lessons Re-raising plan: 1. 2. Week 9 Provide an amazing customer experience to the partner which meets their needs; Provide an holistic experience for the trainee, including cultural preparation, relocation support, workshops, regular check-ins, socials and cultural shock support throughout their experience; Review & act on feedback from the company at each partnership review meeting Ask the right questions to find out the companies needs Ask whether they would be looking for a new candidate for the role Also ask for referrals within the company to raise traineeships in different departments Ask for referrals from the company of the companies, clients, friends etc. During the traineeship End of traineeship •1st month - weekly check-ins •Bi-monthly checkins •Quarter review & implement feedback •Yearly review & implement feedback •Ensure an account transition & meeting between old and new account manager Re-raise traineeship •Cultural integration of the trainee •Reception support •Regular check-ins with the trainee •AIESEC regular reviews the level of service provided to the company & EP and makes necessary changes. • Preparation of trainee for finishing internship • AIESEC reviews service

Add a comment

Related presentations

Related pages

GE Global Growth & Operations - General Electric

GE Global Growth & Operations Investor Meeting ... flow, M&D Global revenue: 61% Acquired: ... Global Customer Summit
Read more

Relentlessly moving forward. - United States

Global Connected Customer Experience; ... Merge unparalleled capabilities with incomparable experience. Bring your talent to help us reach ... General ...
Read more

Find a Job | NES Global Talent

· Having glass manufacturing experience ... Job Type : Permanent. Date ... NES Global Talent provides a complete range of contract and ...
Read more

Global Purchasing & Supply Chain - Automotive Industry ...

Global Connected Customer Experience; Sales, Marketing, Customer Care & Aftersales; Global Purchasing & Supply Chain; Manufacturing. ... Join Our Talent ...
Read more

Diversity and the Workplace - Experience.com

You need new tools to attract the new breed of talent - Experience will help you ... of a global bank ... businesses and their customer ...
Read more

2014 Global insurance outlook - Advisory, Assurance, Tax ...

2014 Global insurance outlook 1 ... distribution strategies that improve customer experience ... recruitment of this talent from universities, ...
Read more

AIESEC in Deutschland

Global Talent Up; Global Talent Fachliche Praktika; Youth Talent Mitgliedschaft; Global Citizen Stipendien; Unternehmen. Global Talent for Companies Zugang ...
Read more

Global customers need global content - SDL: Language ...

Go global faster with SDL. Search Language. English; Deutsch; Français; Español; Italiano ... The heart of customer experience Read more. Be relevant ...
Read more